Senior Program Manager

At NCS Australia, we believe in doing technology services better. Our commitment to quality, focus on people, and willingness to challenge traditional thinking set us apart. Our team brings this belief to life by partnering with our clients and communities to make tomorrow together.

We are committed to creating an environment that prioritises innovation, collaboration, and purposeful work. Our diverse team is empowered to make a meaningful impact with curiosity, creativity and resilience to shape better outcomes. Join us and accept the challenge of creating a better tomorrow.

We are seeking an experienced Senior Program Manager to lead a large, critical CIAM transformation program within a complex Telco environment. The program spans multiple delivery streams and is supported by Project Managers, requiring strong program-level governance, dependency management, and executive engagement.

This role is accountable for end-to-end program outcomes, ensuring secure, scalable, and compliant Identification and Authentication capabilities that support customer experience, regulatory obligations, and business growth.

The Senior Program Manager will lead the end-to-end delivery of a large, business-critical CIAM program, with accountability for scope, schedule, budget, risk, and benefits. The role will provide oversight and direction across multiple delivery streams and Project Managers, ensuring strong governance, execution discipline, and delivery outcomes.

The role will drive the delivery of Identification and Authentication capabilities, working closely with security, architecture, and platform teams to ensure solutions are secure, compliant, and scalable within a Telco environment.

The Senior Program Manager will engage and influence senior stakeholders, acting as the primary escalation point for risks and issues, and providing clear, concise reporting to executives and steering committees.

The role will manage complex dependencies, vendors, and program financials, while driving consistent delivery standards, continuous improvement, and a smooth transition into BAU.

• Proven experience as a Senior Program Manager delivering large, complex, multi-stream programs.

• Strong experience in Customer Identity & Access Management (CIAM), Identity, Authentication, or related security domains.

• Experience managing multiple Project Managers and large delivery teams.

• Extensive experience in Telco or large-scale enterprise environments.

• Strong executive communication, stakeholder management, and decision-making skills.

• Demonstrated ability to manage high-risk, business-critical programs.

• Experience working with vendors and systems integrators.

• Familiarity with Agile, hybrid, and traditional delivery models.

Why join us: 

NCS Australia is where you can feel at home, nurturing your talents and skills as we make tomorrow together, one day at a time. Our benefits include paid parental leave, initiatives focused on your well-being and discounted health insurance. You will also enjoy discounts on various products and services and be regularly recognised and rewarded for high performance. We are committed to your career development through our Capability Fingerprint, industry and partner training programs, special interest groups, and an AI-driven learning platform. No matter where you are in your career, we offer meaningful work and opportunities for growth.

NCS Australia is an equal-opportunity employer, and we take pride in our commitment to valuing and supporting our people and the communities we serve.We are dedicated to attracting, retaining and developing our people regardless of gender identity, ethnicity, sexual orientation, disability and age. Applications are encouraged from all sectors of the community and we strongly encourage applications from the Veterans, Aboriginal and/or Torres Strait Islander community.

At NCS Australia, we are committed to supporting adjustments throughout the recruitment and selection process, as well as during employment. We actively support and encourage people with disability to apply. 

Agencies:

We’ve got this. We request that you do not contact NCS employees outside of the Talent Acquisition team. NCS exclusively accepts resumes from agencies on our preferred supplier panel through the NCS Agency Portal. Agencies that submit resumes must have a valid fee agreement and be assigned to the particular requisition by the Talent Acquisition team. Any resumes that are submitted outside of this process will become the sole property of NCS. If a candidate is hired outside of this process, no fee or payment will be given.

Work rights and background checks: 

To be eligible for a position with us, applicants will need to have valid work rights for Australia and be willing to undergo a comprehensive background checking process, including probity and police checks