Senior Risk Manager, Corrective Action

Company Description

Welcome to This Australian Life.

From the millions of Australians we protect, to those that make it happen every day at TAL, people really are what we’re all about. We want to grow with you. Achieve with you. And support you to do your best work. That's why we're focused on developing leadership, promoting diversity, rewarding excellence, and retaining great talent. 

We're always looking for people who want to go further with us. People who do what’s right, aim high, and work smart. Why not discover where we can go? 

Job Description

• This is a 12-month contract role, working flexibly from our Sydney office.

This Senior Manager, Corrective Action is responsible for the continuous embedment and maintenance of TAL’s Customer Remediation Framework to ensure it remains fit for purpose and compliant.

In this role, you will also be responsible for co-ordinating and convening customer remediation governance forums to ensure appropriate governance and oversight, provide relevant review, challenge and advice to Business Units executing customer remediation, gathering and analysing customer remediation data for management and Board reporting.

You will also conduct reviews of customer remediation activities to ensure remediations are carried out in accordance with the Policy and Standard and conduct thematic deep dives to provide insightful reporting to the Board and Executive Team for appropriate action and informed decision making.

Key accountabilities:

• Gather and analyse remediation data for Board/ERC reporting including any thematic and trend analysis.​
• Co-ordinate and convene business unit steering committees, including maintaining minutes of key decisions and actions relating to customer remediation.
• Deliver well considered and pragmatic customer remediation advice to business units.
• Support the business in the development of customer remediation approaches to ensure fair and timely customer outcomes.
• Establish and maintain customer remediation templates and tools.
• Continuously embed and maintain TAL’s Customer Remediation Framework including Policy, Standard and supporting documentation maintenance and ensuring customer remediation forums are designed and operating effectively.
• Oversee the TAL customer remediation portfolio.
• Perform periodic sample reviews of remediation activities to ensure alignment with Policy and Standard.

Qualifications

• Proven experience in management report and data collation
• Relevant academic qualifications
• Experience in financial services, with specific experience in customer remediation, operational risk oversight, incident management, governance and compliance.
• A sound understanding of the life insurance industry and life insurance products. 
• Ability to communicate and influence at senior management level.
• Excellent relationship development, management and negotiation skills.
• Proven analytical and critical thinking capability to interpret data and identify patterns & trends to extract insights, inform decision making and solutions.
• Computer literacy and a solid working knowledge of relevant software, in particular Excel.
• Excellent written, verbal and presentation skills in order to influence and articulate technical issues associated to work area.

As part of the recruitment process, there are a number of checks which may be conducted to demonstrate your eligibility for a role at TAL including Criminal History, Bankruptcy, Entitlement to Work, Regulatory and Reference Checks.

Additional Information

At TAL we value diversity in all its forms and are committed to fostering an inclusive and equitable culture for all our people. We encourage Aboriginal and Torres Strait Islander people, individuals from all backgrounds, including those with caring responsibilities, people living with disability, and individuals from the CALD and LGBTQI+ communities to apply. Even if you don’t check every box in the criteria above, we encourage you to apply today or get in touch with us here. 

To provide you with the best experience, we can accommodate you at any stage of the recruitment process. Simply inform our Recruitment team at any time.

TAL is recognised by the Workplace Gender Equality Agency as an Employer of Choice. We are proud to be a member of Diversity Council Australia and the Australian Network on Disability. For information on our reconciliation journey, take a look at our Innovate Reconciliation Action Plan.

We acknowledge the Traditional Custodians of the Land in which our Head Office is based, the land of the Gadigal people of the Eora Nation, and recognise their deep connections to the land, sea, and culture.
We extend this acknowledgment to the many Traditional Lands that we operate across and pay our respects to Elders past, present, and emerging.

#LI-Hybrid

Everyone at TAL has a responsibility to do the right thing and is accountable for the way they conduct themselves. Our expectations are that you follow the principles set out in our Code of Conduct when you come to work every day. Risk management is everyone’s responsibility.

If you are already a TAL employee please apply via the SmartRecruiters button in Workday and navigate to the Employee Portal. This is important to ensure that your application is recorded accurately.