Senior ServiceNow Technical Consultant

At Versent, as a Senior ServiceNow Technical Consultant, you will lead the design, implementation, and optimisation of complex ServiceNow solutions, leveraging NextGen platform advancements to drive strategic customer outcomes. You will stay ahead of technology innovations and ServiceNow releases, mentor team members, shape innovative workflows, and foster a collaborative, high-performing environment while delivering transformative projects.

Must be an Australian citizen with security clearance and currently residing in Australia.

Key Responsibilities

• Design and deliver advanced ServiceNow solutions using Agentic AI, AI Control Tower, and enhanced AI search to align customer objectives with technical configurations.

• Lead implementation and optimisation of ITSM, ITOM, ITBM, and GRC modules with AI-driven automation and low-code workflows.

• Maintain CMDB integrity per CSDM standards, leveraging Yokohama’s data console for real-time governance.

• Build complex integrations via REST APIs, Integration Hub, and Workflow Data Fabric to connect AI models and third-party systems.

• Engage stakeholders to deliver impactful, future-ready solutions while mentoring consultants in AI, low-code, and new ServiceNow capabilities.

• Contribute to Versent’s ServiceNow practice through service innovation, process optimisation, and thought leadership on AI-driven workflows.

What We’re Expecting from You

• 5+ years of hands-on ServiceNow experience, including advanced implementations in ITSM, ITOM, ITBM, or GRC, with proficiency in releases and features.

• Deep expertise in CMDB management, CSDM frameworks, and new features (e.g., Yokohama’s data management console for optimised data governance).

• ServiceNow Certified System Administrator (CSA), Certified Application Developer (CAD), and at least two Certified Implementation Specialist (CIS) certifications (e.g., CIS-ITSM, CIS-ITOM, CIS-Discovery) required; AI-related certifications and micro-certifications are a plus.

• Proficiency in front-end development (e.g., HTML, CSS, JavaScript, AngularJS) and ServiceNow scripting (e.g., GlideAPI, Business Rules) for custom and low-code solutions.

• Extensive experience with ServiceNow integrations, including REST APIs, Scripted REST APIs, Integration Hub, and Workflow Data Network, with a focus on AI and IoT connectivity.

• Familiarity with emerging ServiceNow capabilities (e.g., AI Control Tower, Security and Risk AI agents, industry-specific workflows) and trends like sustainable IT and data security.

Life at Versent

We're a diverse team of motivated humans who think outside the box and strive to deliver what others might consider impossible. At Versent we truly care about our people and put real focus on cultivating a culture of learning, collaboration and growth.  We provide our teams with the space, trust, and support, to deliver the best work of their careers. To enable this, we have a culture that places a high value on continual feedback, excellence, and invention anchored in customer success.

We also offer our team:

• Flexibility: We give you the freedom to excel, providing as much autonomy and flexibility around when you work so you can manage your time in a way that best suits you to get the job done.

• Learning: We are passionate about continuous improvement and care about you investing in and developing your craft. Our Craft 180 Program is a holistic strategy for ongoing, meaningful skill and capability development with an ultimate goal to create an environment where people can learn and contribute in different ways to develop, practice and become masters of their craft.

• Access to Benefits That Fit Your Life: From salary packaging and purchased leave to novated leasing options, we offer a range of benefits designed to suit different lifestyles and priorities. There’s something for everyone.

• Health & Wellbeing Programmes: We focus on you as a whole person, with wellbeing initiatives that are to support you mentally, physically, emotionally and financially.

• Connection: Regular social activities across your team and the organisation.

• Recognition: We offer several reward & recognition programmes to acknowledge the amazing work that you do!

• Career opportunity: We provide the opportunity to work on diverse projects and initiatives that enable you to create a brilliant career.

At Versent, we don't adhere to a one-size-fits-all hiring strategy. We understand that you might not fulfill all the criteria for this position. Our celebration of diverse perspectives isn't just a value, it's a way to gain an edge. If you believe this opportunity is where you can thrive, don't be shy and apply! 

If you require any accommodations throughout the interview process, please get in touch with us by emailing [email protected].