Sr Lead - HR Systems Administrator

We are looking for a dynamic and experienced HR Systems Administrator to join our Global HR Systems team. In this role, you will provide technical expertise for Workday, ServiceNow, Cornerstone LMS, or other HR Systems. Your primary responsibilities will include maintaining and enhancing HR Systems in your area of expertise, consulting with business stakeholders to identify requirements, designing and implementing solutions, and providing functional and systematic support for complex system issues. You will focus on continuous improvement of system processes to drive efficiencies, reduce risk and support a superior employee experience.Key Responsibilities

• Product Management and Expertise: Serve as the Product Manager and subject matter expert for HR System module(s). Partner with HR Systems Leadership, HR Centers of Excellence, and Technology teams to develop a common roadmap for continuous system improvements in support of ongoing business needs.
• System Maintenance and Enhancement: Maintain, monitor, and enhance the technical and functional aspects of HR Systems as needed. This includes managing integration points with vendors or other internal systems.
• Stakeholder Collaboration: Partner with HR Systems leadership, HR COE, and other stakeholders to review and prioritize system enhancement requests. Identify and clarify business requirements, create functional specifications, and configure business processes. Consult with partners to align on the best solutions to meet requirements. Create and execute test scenarios to ensure successful implementation of new functionality. Collaborate with the business and Technology teams to review and test applicable system integrations and functionality. 
• Issue Resolution and Risk Management: Troubleshoot issues using technical expertise and propose creative system solutions to solve complex system issues quickly. Proactively evaluate potential risks and issues to identify opportunities or gaps, create solutions, and lead the implementation of changes to improve system performance. Stay up to date on HR System releases, fixes, and best practices.
• Training and Mentorship: Provide coaching to other HR Systems team members in specific areas of expertise through knowledge sharing and mentorship. Partner with internal HR COE teams to communicate changes for updates and releases to ensure a superior user experience.

Required Qualifications

• 5+ years of system configuration experience in at least 2 modules Workday modules (HCM, Payroll, Benefits, etc.) or ServiceNow.
• 3+ years in core HR processes (e.g., payroll, tax, benefits, recruiting).
• Strong consultative skills; proven ability to translate business needs into HR system design and configuration. Experience with test case development and execution.
• Success in implementing system enhancements that deliver measurable results.
• Strong analytical skills with high accuracy in a fast-paced environment.
• Excellent documentation skills for clear configuration notes and test cases.
• Strong critical thinking and situational decision-making abilities.
• Effective both independently and in team settings within dynamic environments.
• Post-implementation support experience.

Preferred Qualifications

• Experience with other HR systems like Cornerstone, STAR Compliance, or other cloud-based/SaaS platforms.
• Workday Pro Certification
• Certified System Administrator – ServiceNow
• Proficiency in CSS
• Strong written and verbal communication skills for interacting with leaders and partners.
• Proven ability to manage multiple projects in various roles.

About Our Company
Ameriprise India LLP has been providing client based financial solutions to help clients plan and achieve their financial objectives for 125 years. We are a U.S. based financial planning company headquartered in Minneapolis with a global presence. The firm’s focus areas include Asset Management and Advice, Retirement Planning and Insurance Protection. Be part of an inclusive, collaborative culture that rewards you for your contributions and work with other talented individuals who share your passion for doing great work. You’ll also have plenty of opportunities to make your mark at the office and a difference in your community. So if you're talented, driven and want to work for a strong ethical company that cares, take the next step and create a career at Ameriprise India LLP.

Ameriprise India LLP is an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, genetic information, age, sexual orientation, gender identity, disability, veteran status, marital status, family status or any other basis prohibited by law.

Full time

(2:00p-10:30p)

AWMPO AWMP&S President's Office

Human Capital