Own technical onboarding from kickoff to first-value: deploy and configure data connectors, manage integrations and authentication, produce runbooks, troubleshoot issues, prepare go-live evidence, and support post-live configuration, migrations, and technical advice to ensure customer success.
RecordPoint is a data and information lifecycle management SaaS product designed to give highly-regulated organizations a competitive edge through safer, more secure, and better-managed data. We're a disruptor in our industry, set apart from competitors by our cutting edge technology and innovation-first mindset.
Our global customer list includes top-tier brands and government agencies like the City of New York, Westpac, National Australia Bank (NAB), Australian Prudential Regulation Authority (APRA), Security Benefit, Cupertino Electric, Australian Securities & Investments Commission (ASIC), Transport for NSW, Ausgrid, and Pacific Gas & Electric (PG&E).
But there's more to us than the what we do — like the who behind it all. Team RecordPoint is made up of 130+ tech-driven professionals at the top of their respective fields. Together, we foster a supportive, collaborative and transparent environment, collectively working toward the singular goal of continuously doing better.
The opportunity
This is the role where RecordPoint’s promise becomes real for customers. As a Technical Consultant on our Onboarding & Delivery team, you’re the person who connects a new customer’s data estate to our platform and gets them to their first genuine result — fast. You’ll own the hands-on technical work that turns a signed contract into a customer who can finally see, understand, and govern their data.
It’s a role for people who take pride in technical delivery done well: methodical, detail-driven, and energised by getting a complex integration to simply work. You’ll have proven playbooks to work from and an experienced team around you — and every onboarding you deliver directly shapes whether a customer stays, grows, and succeeds.
What you’ll do- Lead customer onboardings from kickoff through to first value — planning the work, confirming what needs to be connected, and keeping delivery on track with the customer and onboarding lead.
- Deploy and configure the connectors that link customer data sources to RecordPoint, using our proven deployment playbooks.
- Manage data source integrations, authentication, and metadata configuration — and produce clear, reusable runbooks for everything you deploy.
- Troubleshoot integration issues as they arise, and escalate genuine architectural exceptions to our Solutions & Architecture specialists.
- Prepare the evidence that confirms each customer is ready to go live and has reached their first-value milestone — accurate, complete, and to standard.
- Once customers are live, partner with them on the configuration unique to their organisation — data migrations, non-standard connectors, and the technical advice that helps them get the most from the platform, whether they build it themselves, work through a partner, or engage us directly.
Essential
- 5+ years in SaaS implementation, technical onboarding, or information management delivery.
- Hands-on experience deploying connectors, configuring metadata, or working with integration tooling.
- A solid grounding in cloud solution design and deployment (PaaS and SaaS), and comfort with the technologies around it — databases, networking, and authentication.
- Experience migrating customers from on-premise systems to modern cloud platforms.
- A structured, quality-first approach — you work well within delivery frameworks and your artifacts are accurate and complete.
- Clear written and verbal communication with both technical and non-technical audiences.
Nice to have (a genuine bonus, not a barrier — apply if you have some of these)
- Experience in pre-sales engineering or solutions architecture for technology or software sales.
- Hands-on with Microsoft 365, SharePoint, Exchange, or comparable enterprise content platforms.
- Familiarity with records management, data governance, or information classification.
- Experience delivering to regulated-market customers — financial services, government, or critical infrastructure.
- Understanding of security principles and controls in cloud environments.
- Comfort using AI productivity tools to speed up documentation, configuration, and delivery reporting.
- Exposure to any of: OpenShift, AKS, Podman, Docker, Power BI, C#, Python, PowerShell, or Web/Swagger APIs.
- A degree in Computer Science, Software Engineering, or a related field — or equivalent hands-on experience.
- Real impact. Your work is the difference between a customer who struggles and one who succeeds. In a business our size, that’s visible and it’s valued.
- Flexibility. Hybrid working across our Sydney and Melbourne offices, built around outcomes rather than hours at a desk.
- Growth. A clear technical delivery craft to master, an experienced team to learn from, and a company investing in how it scales delivery.
- Purpose. You’ll help the organisations that matter most — the ones holding society’s most sensitive information — manage it responsibly.
Know more:
By checking us out on all the usual platforms, and especially our About Us https://www.recordpoint.com/about
or our Life at RecordPoint blog: https://www.recordpoint.com/blog/what-its-like-to-work-at-recordpoint
How to apply:
Click the 'apply now' button send us your CV.
RecordPoint is an equal opportunities employer.
We offer a fast-paced, dedicated and enjoyable environment, working with some of the best people in the industry.
If you want to know what to expect from a RecordPoint application process, read more here: https://www.recordpoint.com/careers
No recruiters please, we've got this one covered.
You will need to pass a police background check to be eligible for employment at RecordPoint.
RecordPoint Sydney, New South Wales, AUS Office
Suite 1, Level 4, 151 Castlereagh Street, Sydney, New South Wales, Australia, 2000
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