Own technical onboarding from kickoff to first-value: deploy and configure data connectors, manage integrations and authentication, produce runbooks, troubleshoot issues, prepare go-live evidence, and support post-live configuration, migrations, and technical advice to ensure customer success.
RecordPoint is a data and information lifecycle management SaaS product designed to give highly-regulated organizations a competitive edge through safer, more secure, and better-managed data. We're a disruptor in our industry, set apart from competitors by our cutting edge technology and innovation-first mindset.
Our global customer list includes top-tier brands and government agencies like the City of New York, Westpac, National Australia Bank (NAB), Australian Prudential Regulation Authority (APRA), Security Benefit, Cupertino Electric, Australian Securities & Investments Commission (ASIC), Transport for NSW, Ausgrid, and Pacific Gas & Electric (PG&E).
But there's more to us than the what we do — like the who behind it all. Team RecordPoint is made up of 130+ tech-driven professionals at the top of their respective fields. Together, we foster a supportive, collaborative and transparent environment, collectively working toward the singular goal of continuously doing better.
The opportunity
This is the role where RecordPoint’s promise becomes real for customers. As a Technical Consultant on our Onboarding & Delivery team, you’re the person who connects a new customer’s data estate to our platform and gets them to their first genuine result — fast. You’ll own the hands-on technical work that turns a signed contract into a customer who can finally see, understand, and govern their data.
It’s a role for people who take pride in technical delivery done well: methodical, detail-driven, and energised by getting a complex integration to simply work. You’ll have proven playbooks to work from and an experienced team around you — and every onboarding you deliver directly shapes whether a customer stays, grows, and succeeds.
What you’ll do- Lead customer onboardings from kickoff through to first value — planning the work, confirming what needs to be connected, and keeping delivery on track with the customer and onboarding lead.
- Deploy and configure the connectors that link customer data sources to RecordPoint, using our proven deployment playbooks.
- Manage data source integrations, authentication, and metadata configuration — and produce clear, reusable runbooks for everything you deploy.
- Troubleshoot integration issues as they arise, and escalate genuine architectural exceptions to our Solutions & Architecture specialists.
- Prepare the evidence that confirms each customer is ready to go live and has reached their first-value milestone — accurate, complete, and to standard.
- Once customers are live, partner with them on the configuration unique to their organisation — data migrations, non-standard connectors, and the technical advice that helps them get the most from the platform, whether they build it themselves, work through a partner, or engage us directly.
Essential
- 5+ years in SaaS implementation, technical onboarding, or information management delivery.
- Hands-on experience deploying connectors, configuring metadata, or working with integration tooling.
- A solid grounding in cloud solution design and deployment (PaaS and SaaS), and comfort with the technologies around it — databases, networking, and authentication.
- Experience migrating customers from on-premise systems to modern cloud platforms.
- A structured, quality-first approach — you work well within delivery frameworks and your artifacts are accurate and complete.
- Clear written and verbal communication with both technical and non-technical audiences.
Nice to have (a genuine bonus, not a barrier — apply if you have some of these)
- Experience in pre-sales engineering or solutions architecture for technology or software sales.
- Hands-on with Microsoft 365, SharePoint, Exchange, or comparable enterprise content platforms.
- Familiarity with records management, data governance, or information classification.
- Experience delivering to regulated-market customers — financial services, government, or critical infrastructure.
- Understanding of security principles and controls in cloud environments.
- Comfort using AI productivity tools to speed up documentation, configuration, and delivery reporting.
- Exposure to any of: OpenShift, AKS, Podman, Docker, Power BI, C#, Python, PowerShell, or Web/Swagger APIs.
- A degree in Computer Science, Software Engineering, or a related field — or equivalent hands-on experience.
- Real impact. Your work is the difference between a customer who struggles and one who succeeds. In a business our size, that’s visible and it’s valued.
- Flexibility. Hybrid working across our Sydney and Melbourne offices, built around outcomes rather than hours at a desk.
- Growth. A clear technical delivery craft to master, an experienced team to learn from, and a company investing in how it scales delivery.
- Purpose. You’ll help the organisations that matter most — the ones holding society’s most sensitive information — manage it responsibly.
Know more:
By checking us out on all the usual platforms, and especially our About Us https://www.recordpoint.com/about
or our Life at RecordPoint blog: https://www.recordpoint.com/blog/what-its-like-to-work-at-recordpoint
How to apply:
Click the 'apply now' button send us your CV.
RecordPoint is an equal opportunities employer.
We offer a fast-paced, dedicated and enjoyable environment, working with some of the best people in the industry.
If you want to know what to expect from a RecordPoint application process, read more here: https://www.recordpoint.com/careers
No recruiters please, we've got this one covered.
You will need to pass a police background check to be eligible for employment at RecordPoint.
RecordPoint Sydney, New South Wales, AUS Office
Suite 1, Level 4, 151 Castlereagh Street, Sydney, New South Wales, Australia, 2000
Similar Jobs
Kids + Family • Social Impact
Provides primary technical support for GFC’s Salesforce environment, including advanced configuration, automation, data management, security, reporting, integrations, troubleshooting, testing, documentation, and solution architecture. The consultant supports internal administrators, manages platform governance and releases, improves scalability and data quality, translates business requirements into technical solutions, and contributes to Salesforce strategy across fundraising, grantmaking, operations, and Experience Cloud.
Top Skills:
Agentforce NonprofitApexAPIsExperience CloudLightning Web ComponentsMarketing Cloud Account EngagementMiddlewarePardotSalesforceSalesforce FlowSalesforce Nonprofit CloudVisualforce
Information Technology • Consulting
Design, develop, and deliver ServiceNow solutions across modules (ITSM, ITOM, CSM, HRSD, SecOps). Configure workflows, UI policies, business rules, and integrations (REST/SOAP, MID Server). Translate business requirements into technical solutions, lead end-to-end implementations, troubleshoot and optimise platform performance, and collaborate with architects and delivery teams while following ServiceNow best practices.
Top Skills:
AgileAiopsCloudCsmHrsdItilItomItsmMid ServerRest ApisSecopsSecurityServicenowSoap Apis
Logistics
Lead end-to-end solution design and delivery across ServiceNow, Workday, and Salesforce. Configure and deploy platform solutions, own architecture, governance, and release management, run workshops and design reviews, manage offshore delivery partners, mentor teams, identify technical debt, and contribute to platform and AI roadmaps.
Top Skills:
Agile/ScrumAICloudSalesforceServicenowWorkday
What you need to know about the Sydney Tech Scene
From opera to comedy shows, the Sydney Opera House hosts more than 1,600 performances a year, yet its entertainment sector isn't the only one taking center stage. The city's tech sector has earned a reputation as one of the fastest-growing in the region. More specifically, its IT sector stands out as the country's third-largest, growing at twice the rate of overall employment in the past decade as businesses continue to digitize their operations to stay competitive.
