Let's talk about the team
At ResMed, we see every day as an opportunity for innovation and growth. Our culture is all about seizing today's potential to build a better tomorrow.
Our Global User Experience team is expanding and includes empathetic designers, researchers, behavioral scientists, content strategists, and writers. We work closely with product managers and technology leaders to create best-in-class solutions for our patients and providers. By focusing on user-centric processes, we ensure our users are always at the heart of what we do. We are a team of collaborators, learners, and doers, blending expertise in user needs with a drive for innovation.
Let's talk about the role
We are seeking a highly motivated UX Designer to join the Customer Experience team at ResMed. You will use design thinking to drive innovative, user-centric solutions across our global ecosystem of physical products, services, and digital technology. Your passion for influencing business decisions through user empathy and shaping company culture and processes is essential. You will advocate for UX within a product team and demonstrate the value of design through your work and collaboration.
- Understand and advocate for our users and their needs through building empathy, incorporating their behavior, attitudes, and emotions, leveraging research insights and domain analysis to craft meaningful solutions
- Plan, facilitate and participate in discovery workshops and ongoing interaction with key stakeholders to develop user-centric solutions
- Develop concepts, sketches, wireframes, flows, journey maps, storyboards, and other design artifacts.
- Prototype and rapidly iterate semi-functional, low- to mid-fidelity designs based on user research, acknowledging technical feasibility
- Facilitate the design process; including ideation sessions, design sprints, design studio; critiques and reviews, contributing to our global design system
Let's talk about you:
- Strong online portfolio demonstrating user-centered design methods with examples of artifacts for digital, physical and/or services products e.g. lo-fi sketches, wireframes, flows, high fidelity prototypes, storyboarding, journey maps, etc.
- Proven experience designing in an agile and collaborative environment alongside engineering and product management
- Fluent in modern collaboration, wireframing and prototyping tools
- Proven track record in delivering delightful and easy-to-use products and services based on user needs, using research to validate design decisions
- Ability to travel up to 10%
Preferred:
- Experience with planning, running and moderating user research studies
- Experience with lean innovation and experimentation
- Experience working in the healthcare field and/or medical devices
- Bachelor’s degree in design, HCI, or equivalent professional experience as an interaction/user experience designer OR Master’s Degree in design, HCI/Cognitive Science, Psychology, or commensurate experience
Joining us is more than saying “yes” to making the world a healthier place. It’s discovering a career that’s challenging, supportive and inspiring. Where a culture driven by excellence helps you not only meet your goals, but also create new ones. We focus on creating a diverse and inclusive culture, encouraging individual expression in the workplace and thrive on the innovative ideas this generates. If this sounds like the workplace for you, apply now! We commit to respond to every applicant.
