firsthand Health Inc
What's the Work-Life Balance Like at firsthand Health Inc?
Frequently Asked Questions
firsthand Health Inc ensures sustainable workloads and work-life balance by setting company-wide norms around working hours; monitoring capacity in resource planning and encouraging full PTO use. firsthand understands that its employees work to live, not the other way around, and is flexible regarding each team member's circumstances.
All support roles are 100% remote, and a large number of community roles are remote or hybrid.
Employees highlight managers respecting boundaries and clear prioritization of work as reasons workload feels manageable.
While some employees previously raised concerns about varying workloads in the past, there have been vast improvements in firsthand's care model in May 2026, which creates three categories of peer supporters to both reduce workload for staff and to improve outcomes for the individuals served. The bespoke software used by community employees continues to be iterated, reducing work and cognitive load for staff.
Employees describe firsthand Health Inc as flexible, accommodating and supportive of work-life needs. This flexibility helps employees balance work and personal life, improves retention, strengthens employee engagement, and expands talent pool access.
firsthand has received platinum recognition from Mental Health America for employee mental health and wellbeing through their Bell Seal Program, the highest recognition possible. The Bell Seal for Workplace Mental Health is the nation's top recognition for U.S. employers committed to creating mentally healthy workplaces. Led by Mental Health America's rich history in research and advocacy, the Bell Seal's holistic evaluation of employer practices considers the entire employee experience.
What People Are Saying About firsthand Health Inc
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Time Off Access: Policies advertise generous PTO, floating holidays, no fixed cap on sick/wellness leave, and fully paid parental leave, enabling time away and recovery. Such provisions are explicitly framed to support time off and wellbeing.
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Remote or Hybrid Flexibility: Company materials describe hybrid and remote programs, async‑friendly norms, and autonomy in eligible roles, which can make scheduling more predictable. Support teams are noted as able to work remotely anywhere in the U.S. or from the NYC office.
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Mental Health Support: Benefits include free, unlimited telehealth and talk therapy, and the organization highlights Mental Health America’s Platinum Bell Seal for Workplace Mental Health (2024–2026). These signals position wellbeing as a sustained organizational focus.
firsthand Health Inc's Benefits
Allows employees to take a day off for their birthday
Two floating holidays that you can use for your birthday, or any day!
Offers a flexible time off policy
Offers generous PTO
firsthand has a flexible vacation policy. “Flexible” means that, within reason, we do not have an upper limit on the number of vacation days you may take in a year.
Offers sabbatical leave
Provides bereavement leave
Provides floating holidays
Provides paid holidays
Provides paid sick days
We do not restrict sick/wellness leave to a certain number of days each year.
Flexibility provided during personal challenges
Offers an Employee Assistance Program (EAP)
Offers company-sponsored outings
Provides employees with ability to schedule focus-time blocks
Provides opportunities to volunteer in the local community
Allows work from home occasionally
Async-friendly policies, culture that encourage work flexibility
Established expectations for communication between time zones
In-office days / expectations are defined
Offers a remote work program
Provides work from home flexibility
Utilizes a flexible work schedule
Utilizes a full-time remote friendly model
Utilizes a hybrid work model
