What It's Like to Work at firsthand Health Inc

How is firsthand currently expanding its remote workforce?

Firsthand is a truly unique company, blending our community-based — meaning in-office — teams with a remote support team. While our primary focus remains on expanding our community-based teams across various markets, we’re also making strategic investments in our support roles. These positions are essential in providing the necessary support to our community teams, enabling them to excel in the crucial work they do each day.

Within our support team, the support “ops” function has seen the most significant growth this year. This newly centralized team plays a crucial role, handling key responsibilities such as member selection, value delivery, billing, medical records, SSI/SSDI outreach, access and recovery support.

What is the core strength of your team’s remote culture, in your opinion? 

Our core strength is rooted in community-based work in mental health care. Although our support function is primarily remote, it’s an integral part of the company. This structure allows for significant cross-functional collaboration. While our support team members may not be physically present in an office daily, they maintain strong connections with our community teams through regular, virtual meetings and in-person visits to our various communities.

As our remote team has grown, localized groups have naturally developed across the United States. While the majority of our company is currently concentrated on the East Coast and in the Midwest, we’ve also expanded into the West Coast, in Tacoma, Washington. This has prompted us to be more strategic in ensuring our support teams are distributed across all U.S. time zones to better serve our expanding communities.

What unites us — regardless of whether we work in a community or within the support team — is our strong and consistent corporate values, visions and employee benefits.

How does hiring remotely enable firsthand to build out a more diverse, talented workforce?

We believe that exceptional talent can live anywhere in the world — though we’re only able to hire from within the United States. We have been able to bring in team members in parts of the country in which we may be unlikely to have a physical office presence. We are proud to have a distributed and diverse workforce that helps shape our company.