PatientPoint Company Culture & Values

What do holiday celebrations look like in your office, and how did these traditions develop?

At PatientPoint, we love any excuse to celebrate, and the holidays are no exception. The fall and winter months tend to be the busiest season for the Culture Collective, our dedicated culture team.

In October, we have our Halloween celebration in the office and remotely, which includes an all-company costume contest with prizes plus an abundance of candy in our offices. November brings our annual Chili Cook-Off, a delicious PatientPoint tradition of many years. We have our holiday giveback program, where we partner with local and national organizations to make an impact through donations of gently used items, fulfilling wish lists and volunteer time. To round out the holiday season, PatientPoint cultivates connection among our teammates by hosting holiday gatherings in person and virtually. As we’ve grown our remote base, we strive for new and creative ways to connect virtually.

PatientPoint traditions are what make our culture so special. Some of our holiday celebrations have been going strong for more than 30 years, while others are newer but are quickly becoming beloved PatientPoint traditions. We’re grateful to our dedicated teammates for keeping the spirit of celebration alive.

How does PatientPoint best support inclusive celebrations that allow everyone to participate comfortably?

We recognize that our teammates come from a wide variety of backgrounds, cultures and traditions, so we aim to create celebrations that everyone can enjoy comfortably. Our Culture Collective takes care to plan events and moments that are flexible, thoughtful and centered around connection.

As part of our holiday giveback initiative this year, we came together to brainstorm a fresh concept to spread kindness during the season. Inclusivity was at the heart of our session, as we did not want to lean toward any one specific tradition. From there, the Wall of Wishes was born. The Wall of Wishes is a space where we highlight individuals in need from the local organizations we’ve partnered with. On the wall, we share a brief bio of the person in need, their holiday wish lists and how members of our team can help make those wishes come true. We are excited to see what kind of impact we’ll make together this year through our holiday giveback.

What advice do you have for organizations seeking to build new traditions or festive holiday gatherings?

My advice to organizations seeking to build new traditions and festive holiday gatherings comes in three parts. 

First, secure leadership and executive buy-in. Leadership support ensures alignment on budget, timing and overall vision. Most importantly, it signals to teammates that the initiative matters. When leaders are engaged and visible champions of an event, participation and enthusiasm naturally follow.

Second, assemble a dedicated team to help with brainstorming events, walking through logistics and carrying out the execution. Bringing multiple perspectives to the table not only sparks creativity but also ensures that your plans reflect the diverse interests and backgrounds of your organization.

Third and final, communicate clearly and at the right time. The right communication cadence can make or break participation. Don’t promote too early or too close to the event. Use multiple channels to keep the message fresh. At PatientPoint, we go beyond just email; we use our company intranet, newsletters and in-office screens for passive content. Depending on the initiative, we’ll also have our C-suite promote the event in large scale or all-company meetings.