PatientPoint Leadership & Management

Describe the woman on your team you wish to highlight and why you chose to showcase her. 

Kimberly James is a senior data scientist for PatientPoint. Shortly after joining the organization in 2021, she expressed interest in joining the organization’s first DEI+B Council, which is dedicated to diversity, equity and inclusion and belonging. It became evident very early on that Kimberly’s intellect and passion for building community would be a game-changer for the work of the council. Her willingness to share, be vulnerable and be boldly authentic created just the right environment for others to follow suit. This in turn helped guide the council’s efforts and positively impact the quality of our programming efforts.

How have you seen this woman inspire you or others on your team to do more?

When the idea of a caregivers ERG was floated around, Kimberly jumped right in and demonstrated outstanding focus in translating a vision into reality. Kimberly took the time to understand the needs and interests of employees while carefully curating topics based on comprehensive feedback. This strategic and inclusive approach ensured that the We Care ERG was not just a platform for engagement but also one that resonated with the employees on a deeper level. Kimberly’s sense of personal accountability was evident in her commitment to not only conceptualize the ERG but also oversee its execution from start to finish. The content she curated and the resources shared with the organization took into account the diversity of the organization and demonstrated understanding of the importance of “meeting people where they are.”

How has this woman’s encouragement informed the way you face challenges in your professional and/or personal life?

When I think of Kimberly’s impact on me specifically, the word that comes to mind is grace; give it to yourself and freely give it to others. In these trying times, grace is something we really don’t have to work at if we truly see that we are more alike than we are different.

What hallmark of good management stands out at your company — and how is it reinforced?

At PatientPoint, the hallmark of strong management is clarity that leads to ownership. We focus on making priorities, success measures and decision rights explicit, connect decisions back to the bigger strategy and then trust teams to deliver. When teams know exactly what we’re solving for and why it matters, they can move faster and more confidently. We reinforce this by maintaining a consistent operating rhythm that creates transparency around how priorities are set, how progress is tracked and when decisions get made. We also emphasize ongoing coaching that helps people understand not just what we’re doing, but why it matters. The goal is not control — it’s empowerment. When people understand both the direction and their role in it, accountability becomes something they want to take on, not something that is handed to them.

Which forum or ritual keeps expectations and priorities clear for the team?

Our monthly steering committee is the key touchpoint that keeps the organization aligned and moving in the same direction. It’s where we review progress on our strategic priorities, evaluate and address risks early and align on decisions about where to adjust focus or resources. The value is not just the meeting itself — it’s the clarity it creates. After the committee aligns on priorities for the month, each function translates those priorities into weekly standups and individual work. This cascading structure ensures everyone can see how their day-to-day work contributes to company level outcomes. It removes the noise and keeps us focused on those things that matter most. The result is momentum — not just movement.

What part of the strategy excites people — and what metric shows progress?

The part of our strategy that energizes people most is true partnership with healthcare practices, especially through my PatientPoint. Practices can personalize and manage patient engagement across their waiting rooms and exam rooms in a way that reflects their community, care philosophy and patient needs. It shifts us from a one-directional model to a collaborative one enabling better conversations between patients and their providers in the clinical moment — where it matters most. We measure progress through platform adoption, frequency of use and retention. The more a practice engages with the platform, the more value they see and the stronger the long-term partnership becomes. It’s a clear example of strategy translating into measurable impact: when providers have more control and patients receive more relevant information, everyone benefits.