Synchrony
Synchrony Work-Life Balance & Wellbeing
This page was generated by Built In using publicly available information and AI-based analysis of common questions about the company. It has not been reviewed or approved by the company.
What's the work-life balance like at Synchrony?
Strengths in remote flexibility, generous time off, and formal wellbeing programs are accompanied by concentrated challenges in high-volume customer-contact roles, including intense time pressure, constrained scheduling, and mental health strain. Together, these dynamics suggest supportive balance infrastructure whose effectiveness varies by role and team, with call-heavy functions facing the greatest day-to-day risk to wellbeing.
Positive Themes About Synchrony
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Remote or Hybrid Flexibility: Many roles, including customer service, collections, and some analyst positions, offer remote work and schedule flexibility/shift bids that help align work hours with personal needs. Optional summer hours, Flex Fridays, and fully remote setups in some teams further ease day-to-day coordination.
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Time Off Access: Paid time off is available from day one with four weeks of PTO, 11 paid holidays, and a paid winter holiday break, and requests are often approved quickly. These provisions create predictable recovery windows and support stepping away for personal needs.
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Wellbeing Programs: BalanceWorks (enhanced EAP), wellness reimbursements for fitness apps, art classes, and meditation, and family supports such as paid parental leave, childcare coverage, 24/7 veterinary care, adult orthodontia, and student‑loan‑linked 401(k) match provide structured wellbeing resources. Employee-driven benefits are regularly re-evaluated and enhanced to meet evolving needs.
Considerations About Synchrony
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Time Pressure: Customer-facing roles frequently encounter nonstop incoming calls, strict call-handling metrics, and close monitoring. Examples include being penalized for seconds over targets and having barely 10 seconds between calls.
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Scheduling Inflexibility: Some frontline teams face fixed shifts with weekend requirements and limited schedule control. Descriptions include “no weekends off ever” and minimal flexibility within shifts due to continuous call flow.
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Wellbeing & Mental Health Challenges: High call volume and metrics intensity correspond with mental strain, with days described as overwhelming and mental health becoming depleted. One account stated it is almost impossible to complete a full shift without nearing a breakdown.
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