Business Analyst responsible for delivering regulatory and policy-driven change. Designs target operating models, maps current and future processes, documents business, functional, non-functional, and control requirements, and traces regulatory obligations to operational and system impacts. Interprets legislation and industry codes, challenges gaps, and connects customer experience, risk, operations, and technology. Financial services, banking, financial crime, consumer protection, risk, compliance, fraud, and scam expertise are relevant.
Business Analysis & Delivery Skills (Core)
- Strong BA project experience of delivering regulatory or policy-driven change
- Strong experience on Target Operating Models (TOMs), i.e. designing processes
- Advanced capability in process mapping (L2–L4), including current state and future state
- Strong requirements documentation skills, including:
- Business requirements
- Functional requirements
- Non-functional and control requirements
- Ability to trace regulatory obligations through to operational and system impacts;
- Strong ability to interpret legislation, rules, and industry codes and identify implications
- Confident in challenging gaps, inconsistencies, or illogical solutions
- Able to connect dots across customer experience, risk, operations, and technology
- High attention to detail without losing sight of broader strategic intent
Domain Knowledge Required
- Fraud and scam domain knowledge (strongly preferred)
- Experience working with:
- Financial crime
- Consumer protection obligations
- Risk and compliance frameworks
- Exposure to SPF obligations, industry rules, or codes (highly desirable)
- Background in financial services or banking environments
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