The Apex Group was established in Bermuda in 2003 and is now one of the world’s largest fund administration and middle office solutions providers.
Our business is unique in its ability to reach globally, service locally and provide cross-jurisdictional services. With our clients at the heart of everything we do, our hard-working team has successfully delivered on an unprecedented growth and transformation journey, and we are now represented by over circa 13,000 employees across 112 offices worldwide.Your career with us should reflect your energy and passion.
That’s why, at Apex Group, we will do more than simply ‘empower’ you. We will work to supercharge your unique skills and experience.
Take the lead and we’ll give you the support you need to be at the top of your game. And we offer you the freedom to be a positive disrupter and turn big ideas into bold, industry-changing realities.
For our business, for clients, and for you
Senior Relationship Manager
Location: Melbourne, Sydney
Description
This role will report to the Head of Client Relationship Management and be responsible for the strategic management and oversight of Apex’s key superannuation administration clients.
This role acts as the primary senior relationship lead across a portfolio of managed services clients and is accountable for ensuring that Apex delivers administration services in accordance with contractual obligations, service level agreements and commercial arrangements.
The role focuses on client governance, strategic relationship management, commercial oversight and continuous service improvement, ensuring a consistent delivery model across clients.
Job specification
Act as the senior relationship lead for assigned Apex superannuation administration clients.
Manage escalation of significant client issues and ensure timely resolution
Oversee delivery of administration services to ensure alignment with contractual obligations, service level agreements, agreed operating model
Work closely with Apex operational teams to ensure service performance targets are achieved
Provide oversight of incident management, breach management, complaint management process
Ensure appropriate client communication and transparency regarding service performance
Oversee commercial performance of client accounts including revenue tracking, forecasting support, contract compliance
Oversee the preparation and delivery of monthly operational reports, service level reporting, performance and risk reporting
Skills Required:
Over five years’ experience in the Superannuation or Financial Planning industry
Formal superannuation qualifications (or the undertaking to complete RG-146 within 12 months of appointment)
Practical experience with superannuation technology systems. Good understanding of software development life cycle (SDLC)
Demonstrate genuine customer services skill
Knowledge of the majority of processes within superannuation administration
Previous experience in an Account Management/Relationship Role within the Superannuation Industry will be highly regarded.
What you will get in return:
A genuinely unique opportunity to be part of an expanding large global business;
Competitive remuneration commensurate with skills and experience;
Training and development opportunities
Additional information:
We are an equal opportunity employer and ensure that no applicant is subject to less favourable treatment on the grounds of gender, gender identity, marital status, race, colour, nationality, ethnicity, age, sexual orientation, socio-economic, responsibilities for dependants, physical or mental disability. Any hiring decision are made on the basis of skills, qualifications and experiences.
We measure our success as a business, not only by delivering great products and services and continually increasing our assets under administration and market share, but also by how we positively impact people, society and the planet.
For more information on our commitment to Corporate Social Responsibility (CSR) please https://www.apexgroup.com/corporate-social-responsibility/
Disclaimer: Unsolicited CVs sent to Apex (Talent Acquisition Team or Hiring Managers) by recruitment agencies will not be accepted for this position. Apex operates a direct sourcing model and where agency assistance is required, the Talent Acquisition team will engage directly with our exclusive recruitment partners.
