Jobs at American Express

The Complaint Resolution Analyst investigates and resolves customer complaints, ensuring timely responses and continuous communication to enhance customer experience.

As a Centurion Relationship Manager, you will build relationships with Centurion Members, curate luxury travel experiences, and exceed their expectations based on personal preferences.

As an Analyst in Risk & Control Management, you will assist in executing operational risk management plans, track issues, implement risk frameworks, and support governance activities across business units.

The Senior Software Engineer will design, develop, and deploy scalable software solutions while mentoring junior engineers and collaborating with cross-functional teams.

Drive new corporate card sales to SME clients via phone-based prospecting, pipeline management, cold/outbound calls, and consultative selling. Convert prospects, forecast sales, generate billings, coordinate with internal teams, and build client relationships to meet growth targets.

Lead the Brand, Sponsorship & Centurion team to shape American Express brand strategy across ANZ, manage partnerships and agencies, design premium Centurion propositions and member experiences, drive acquisition, engagement and portfolio profitability, and align stakeholders while ensuring governance and team development.

Support analytics and reporting for International Card Services by extracting, preparing, and validating data, building dashboards and automated reports (Power BI/Tableau), creating customer audiences for campaigns, performing ad hoc analyses, and presenting insights to stakeholders to inform business decisions.