Jobs at American Express

Deliver cross-functional application and onboarding transformation initiatives across Australia and New Zealand. The role focuses on automating income verification, improving decisioning, reducing manual processing, defining business and technology requirements, coordinating testing and implementation, managing risks and stakeholders, developing business cases, and measuring benefits. It partners with Product, Technology, Credit, Risk, Compliance, Operations, Analytics, Marketing, and external providers to improve customer outcomes while maintaining regulatory obligations.

Leads the Membership Marketing team in developing customer lifecycle strategies across Super Premium, Loyalty, and Digital channels. Oversees segmentation, personalization, multichannel campaigns, budgets, compliance, performance measurement, and ROI reporting. Partners with Product, Analytics, Brand, Compliance, Global Marketing, and Merchant teams to drive engagement, loyalty, retention, customer value, and billed business growth while coaching four marketing professionals.

Acquire high-value small-business customers through lead generation, cold calling, consultative selling, and pipeline management. Use Salesforce to track acquisition results and market conditions, resolve customer application issues, and attend industry and partner networking events. Build relationships with senior stakeholders, develop sales strategies, onboard new customers, and meet or exceed sales targets while following compliant selling practices in a regulated environment.

Acquire high-value small-business customers through lead generation, cold calling, consultative selling, and pipeline management. Use Salesforce to track prospects, sales results, and market conditions; resolve customer application issues; and build relationships with partners and senior stakeholders. Attend industry events and conferences while ensuring compliant selling practices and supporting customer onboarding and spend enablement.

The Complaint Resolution Analyst investigates and resolves customer complaints, ensuring timely responses and continuous communication to enhance customer experience.

As a Centurion Relationship Manager, you will build relationships with Centurion Members, curate luxury travel experiences, and exceed their expectations based on personal preferences.

As an Analyst in Risk & Control Management, you will assist in executing operational risk management plans, track issues, implement risk frameworks, and support governance activities across business units.

The Senior Software Engineer will design, develop, and deploy scalable software solutions while mentoring junior engineers and collaborating with cross-functional teams.

Drive new corporate card sales to SME clients via phone-based prospecting, pipeline management, cold/outbound calls, and consultative selling. Convert prospects, forecast sales, generate billings, coordinate with internal teams, and build client relationships to meet growth targets.

Lead the Brand, Sponsorship & Centurion team to shape American Express brand strategy across ANZ, manage partnerships and agencies, design premium Centurion propositions and member experiences, drive acquisition, engagement and portfolio profitability, and align stakeholders while ensuring governance and team development.

Support analytics and reporting for International Card Services by extracting, preparing, and validating data, building dashboards and automated reports (Power BI/Tableau), creating customer audiences for campaigns, performing ad hoc analyses, and presenting insights to stakeholders to inform business decisions.