Jobs at Apex Group

Provides senior contact centre support for investors, financial advisers, employers, and clients. Responsibilities include handling enquiries and complaints, coaching team members, conducting quality assurance reviews, monitoring service and compliance standards, preparing reporting, supporting leadership, managing knowledge and training, and completing mailroom and administrative duties.

Manages transfer agency client relationships and oversees offshore service delivery. Responsibilities include quality assurance for investor transactions, reviewing statements and reconciliations, managing compliance requirements, resolving Calastone issues, executing fee rebate transactions, preparing client reports, and addressing client queries while ensuring service quality and SLA adherence.

Manages incidents and complaints within superannuation administration, including impact assessments, root cause analysis, remediation planning, post-incident reviews, reporting, and systemic issue identification. The role coordinates internal and external stakeholders, implements control improvements, calculates remediation compensation, supports client incident meetings, and documents learnings to prevent recurrence. RG 146 and strong knowledge of superannuation obligations are required.

Owns end-to-end release governance across core and customer-specific software branches. Responsibilities include release planning, Git branching and merge governance, QA and regression coordination, release readiness gates, go/no-go decisions, deployment assurance, stakeholder communication, Azure DevOps and GitHub Enterprise workflow improvements, release metrics, and continuous process improvement.

Manage client relationships for real asset fund portfolios while overseeing fund accounting, NAV and reconciliation reviews, financial statements, capital activity, investor onboarding, AML/KYC compliance, tax statements, regulatory reporting, audits, and fund structure implementation. The role also requires client communication, issue resolution, procedure improvements, budgeting, SLA preparation, and coordination with senior management, auditors, investors, and internal teams.

Support transformation and integration initiatives by eliciting requirements, mapping current/future processes, producing user stories and acceptance criteria, supporting testing and implementation, and analyzing impacts across operations, technology, risk and compliance.

Lead and manage onshore and offshore transfer agency operations, mentor team leaders, oversee client onboarding and service delivery, implement target operating model, handle escalations and incident reporting, and support operational projects to ensure performance excellence and client satisfaction.

Manage NAV operations and a team of investment analysts to deliver timely, accurate valuations and unit prices. Oversee data entry/reconciliations, controls (SSAE 18), audit liaison, regulatory reporting, client relationships, process improvements, and staff training.