Jobs at Apex Group

Manages incidents and complaints within superannuation administration, including impact assessments, root cause analysis, remediation planning, post-incident reviews, reporting, and systemic issue identification. The role coordinates internal and external stakeholders, implements control improvements, calculates remediation compensation, supports client incident meetings, and documents learnings to prevent recurrence. RG 146 and strong knowledge of superannuation obligations are required.

Owns end-to-end release governance across core and customer-specific software branches. Responsibilities include release planning, Git branching and merge governance, QA and regression coordination, release readiness gates, go/no-go decisions, deployment assurance, stakeholder communication, Azure DevOps and GitHub Enterprise workflow improvements, release metrics, and continuous process improvement.

Manage client relationships for real asset fund portfolios while overseeing fund accounting, NAV and reconciliation reviews, financial statements, capital activity, investor onboarding, AML/KYC compliance, tax statements, regulatory reporting, audits, and fund structure implementation. The role also requires client communication, issue resolution, procedure improvements, budgeting, SLA preparation, and coordination with senior management, auditors, investors, and internal teams.

Lead implementation and compliance of Apex Risk Management Framework across Australia. Provide risk advice and challenge to senior management, support client acceptance and incident management, produce risk reporting and trend analysis, implement governance, business continuity and remediation, and promote risk-based decision making and accountability.

Support transformation and integration initiatives by eliciting requirements, mapping current/future processes, producing user stories and acceptance criteria, supporting testing and implementation, and analyzing impacts across operations, technology, risk and compliance.

Lead and manage onshore and offshore transfer agency operations, mentor team leaders, oversee client onboarding and service delivery, implement target operating model, handle escalations and incident reporting, and support operational projects to ensure performance excellence and client satisfaction.

Partner with APAC regional leaders to standardise and optimise budgeting, forecasting, monthly reporting and governance. Drive financial planning, analysis, process automation, KPIs, and alignment with Group FP&A to support strategic decision-making across multiple countries.

Manage NAV operations and a team of investment analysts to deliver timely, accurate valuations and unit prices. Oversee data entry/reconciliations, controls (SSAE 18), audit liaison, regulatory reporting, client relationships, process improvements, and staff training.

Coordinate and implement compliance and AML processes for fund services: complete due diligence, supplier questionnaires, client compliance letters, incident/breach reporting and investigations, internal audits, control testing, policy and procedure development, training, regulatory monitoring and regular compliance reporting.