Manage a portfolio of SMB clients (<500 employees) to drive engagement, secure renewals, identify upsell opportunities, and achieve retention and growth targets. Lead consultative account reviews, analyze engagement data to deliver insights, support onboarding, forecast revenue in Salesforce, and represent the company at industry events.

Provide commercial legal support for Australian operations, managing negotiation and drafting of complex contracts, ensuring privacy compliance under Australian law, developing GRC frameworks, improving contracting processes and templates, advising sales and supplier negotiations, supporting incident response and audits, and delivering internal legal training.