Top Customer Support Jobs in Sydney

Support Vercel customers by resolving technical issues, handling community and enterprise requests, developing internal tools, completing engineering work, and improving documentation and processes. The role specializes in a product area, investigates root causes, and partners with engineering and customer success teams. It requires frontend development knowledge, cloud and serverless expertise, strong communication, technical writing, and availability for weekend and on-call rotations.

Provide high-volume customer support to business customers, managing correspondence, enquiries, applications, service requests, and billing queries. Support users with Sydney Water systems, maintain accurate data, follow up on device compliance, manage SAP exceptions, and collaborate with internal teams and service providers. The role requires strong communication, critical thinking, initiative, attention to detail, multitasking, autonomy, and willingness to learn new systems and processes.

Coordinates burial, cremation, and funeral services across cemetery locations while supporting funeral directors, families, and external stakeholders. Responsibilities include managing documentation and transactions, escorting hearses, responding to public inquiries, resolving complaints, preparing service spaces, operating audio-visual equipment, and coordinating livestreaming and recordings. The role requires empathy, strong organization, communication, customer service, problem-solving, flexibility across sites and shifts, and Microsoft Office proficiency.

Promotes and sells pre-owned vehicles through phone, email, and virtual channels. Engages prospects, assesses needs and budgets, provides vehicle information, conducts demonstrations, negotiates terms, closes sales, completes paperwork, and follows up after purchase. The role also requires maintaining customer relationships, meeting sales targets, collaborating with finance and inventory teams, and ensuring compliance throughout the sales process.

Handle member enquiries through email, chat, and phone across superannuation, investment, and trading products. Resolve account, transaction, identity verification, and operational issues; manage complaints; maintain financial-services compliance; escalate complex matters; and use member feedback and AI tools to improve support and operations.

Provides customer support through telephone, email, and live chat; resolves queries, educates clients on company websites and trading platforms, communicates product information, and assists other departments. Requires strong communication, computer literacy, English fluency, teamwork, and availability to work public holidays. FX or CFD industry knowledge and additional language skills are advantageous.

Provide customer support through telephone, email, and live chat; troubleshoot queries; educate clients on the company website and trading platforms; explain products and services; and assist other departments. The role requires strong communication, English fluency, computer literacy, Microsoft Office proficiency, teamwork, and availability to work public holidays. FX and CFD industry knowledge and additional languages are advantageous.

Resolves user inquiries and issues through support tickets and calls, serving English-speaking users globally. Escalates product issues to relevant teams and contributes to product improvement. The role requires empathy, strong communication, objection handling, adaptability, stress resilience, interest in emotional well-being, and willingness to work approximately six night shifts monthly.

Provides first-line enterprise customer support for Clio Operate across APAC. Responsibilities include troubleshooting and resolving tickets, communicating technical information, triaging and escalating issues, meeting service levels, maintaining support records, creating documentation, analyzing ticket trends, and contributing to service desk process improvements. Works closely with second-line support, product, and engineering teams to improve customer outcomes and platform support.

Provide technical support for supply chain and inventory planning software. Manage and resolve end-user tickets within SLA targets, investigate and reproduce issues, diagnose problems, deliver solutions or escalate them, and analyze SQL code, stored procedures, business processes, and customer requirements to identify misalignments and recommend fixes.

Provide technical support to customers by debugging and resolving application issues, advising on architecture and integrations, improving the platform and AI agent, maintaining documentation, automating support workflows, and handling platform incidents and customer communications. The role requires strong TypeScript and React skills, modern web application knowledge, production debugging experience, clear written communication, and customer-facing experience.

Handle complex customer escalations across phone, email, and SMS; resolve scheduling and billing issues; track requests through closure; maintain accurate family records; and identify process improvements. The role requires strong communication, composure, organisation, and judgment, plus familiarity with HubSpot and AI tools. Work involves shifts between 9am and 9pm, including some evenings and weekends, across Melbourne campuses with hybrid flexibility.

Provide responsive technical support for the Timely SaaS platform through phone, email, chat, and social media. Investigate customer issues, troubleshoot problems, explain technical concepts clearly, identify opportunities to demonstrate product value, and contribute to continuous improvements in support delivery. The role requires strong communication, empathy, judgment, initiative, SaaS support experience, and familiarity with tools such as Zendesk and Slack.

Provide first-line customer support for a cloud-based property management platform through phone, email, and chat. Responsibilities include answering product questions, triaging and resolving issues, documenting interactions in Zendesk, identifying upsell and churn opportunities, and contributing to knowledge-base content and help videos. The role requires strong communication, troubleshooting, organization, customer service, and property management or real estate experience.

Provide high-quality product support to APAC customers via email and live chat, diagnose and resolve software and networking issues, document troubleshooting steps, support non-technical e-commerce and marketing questions, and help build AI-enabled workflows to improve support efficiency.

Responds to customer inquiries and complaints through phone, chat, email, and mail; documents interactions, manages follow-ups, escalates issues, and collaborates across departments. Supports sales and marketing data entry, monitors performance metrics, identifies root causes, provides customer training, and contributes to projects, audits, quality processes, and training activities. Requires knowledge of orthodontic and dental concepts.

Act as the technical partner for customers: onboard, troubleshoot, and resolve issues across NetBox deployments, integrations, and upgrades. Participate in architecture and planning, meet SLAs, escalate high-risk items, create runbooks, surface product feedback, and collaborate with Product, Engineering, TechOps, and Customer Success to improve product and processes.

Manage day-to-day APAC customer support operations, including queue management, coverage, escalations, KPI and SLA performance, ticket quality, and customer communications. Lead coaching, performance management, workflow improvement, automation, AI adoption, self-service, knowledge management, and root-cause analysis. Partner with Product, Engineering, Problem Management, and regional leadership to resolve recurring issues, support strategic accounts, and meet compliance and governance requirements.

Provides timely customer support through email, telephone, KakaoTalk, and other channels. Manages order and shipment inquiries, onboarding, customer records, and case information while coordinating with Sales, Manufacturing, Logistics, and RAQA teams. Supports product and process training, operational reporting, issue resolution, system updates, and process improvement initiatives.

Provide first-line support for electronic trading platforms, troubleshoot FIX connectivity and market data, manage incidents to resolution within SLAs, perform operational tasks like order lookups and cancellations, monitor alerts, and maintain client and internal stakeholder communication across global shifts.

Provide concierge-level customer support for biotech customers via email, chat, and phone. Resolve product, service, and order issues, process and validate sales orders, generate Salesforce quotes, guide customers on product selection and ecommerce use, and advise on Asia import/export logistics. Maintain QMS/ISMS compliance and coordinate proactively with sales and technical teams to ensure customer satisfaction.

As a Customer Support Engineer, you will manage customer relationships, resolve technical issues, and support installations and troubleshooting for VAST products.

The Customer Support Specialist will assist Japanese-speaking enterprise customers with account management, provide effective communication, resolve issues, and contribute to the knowledge base.

Handles customer inquiries, requests, and complaints through phone, chat, email, and mail. Documents interactions, manages treatment status and sales follow-up, escalates issues, and collaborates across departments to resolve customer concerns. Supports sales and marketing database entry, tracks performance metrics, provides customer trend feedback, maintains product and policy knowledge, and supports audits and quality processes. Requires basic orthodontic and dental knowledge and weekend availability as needed.

Own customer-facing support for Point One's correction network: troubleshoot complex incidents, lead incident response and RCA, build monitoring/alerting and scalable support processes, surface operational insights, and coach a growing ops/support team.