The Technical Support Engineer resolves complex customer support cases, collaborates with internal teams, and manages technical inquiries with a focus on customer satisfaction.

Top Skills: Chrome Dev ToolsGraphQLOauthRest ApisSAMLScim

Dropbox

Customer Support Team Lead

Reposted 5 Days AgoSaved

Remote

Sydney, NSW

Senior level

Artificial Intelligence • Cloud • Consumer Web • Productivity • Software • App development • Data Privacy

Lead a technical support team, ensure adherence to SLAs, coach staff, and drive customer support excellence in a global environment.

Top Skills: SaaS

SafetyCulture

Customer Support Analyst

2 Days AgoSaved

Hybrid

Sydney, NSW

Entry level

Software

The Customer Support Analyst engages with customers via chat, email, and calls, providing solutions and technical support while educating them about products.

Top Skills: Data Analysis

Fenergo

Customer Support SaaS Manager

Reposted 5 Days AgoSaved

In-Office or Remote

Sydney, NSW

Mid level

Fintech • Financial Services

Manage customer support for Fenergo's SaaS applications, ensuring SLA compliance, customer satisfaction, and collaboration with technical teams. Lead a regional support team.

Top Skills: Customer Support ToolsSaas Applications

Clio

Junior Customer Support Specialist

16 Days AgoSaved

In-Office

Sydney, NSW

Junior

Cloud • Legal Tech • Software

Handle customer inquiries via phone, chat, and email while ensuring a seamless experience, troubleshooting issues, and advocating for Clio's features.

Top Skills: Google SuiteMS OfficeSaas ApplicationsZendesk

Mews

Customer Support Analyst

9 Days AgoSaved

Sydney, NSW

Mid level

Software

The Customer Support Analyst will assist clients with technical issues, enhance user experience, and ensure customer satisfaction using various communication channels and tools.

Top Skills: AircallOmnichannelSalesforce

Twist Bioscience

Customer Support Representative - APAC

Reposted 14 Days AgoSaved

In-Office or Remote

Sydney, NSW

Junior

Biotech

Provide high-level support to customers in the biotech industry, handling inquiries and sales orders while ensuring customer satisfaction and loyalty.

Top Skills: Google SuiteSalesforce

Sonder (sonder.io)

Customer Support Specialist

24 Days AgoSaved

In-Office

Sydney, NSW

Mid level

Healthtech • Software

As a Customer Operations Specialist, you'll provide effective support through various channels, resolve issues, guide users, and enhance customer experiences.

Top Skills: Communication SoftwareCustomer Support Tools

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VAST Data

Customer Support Engineer - APAC

Reposted 25 Days AgoSaved

In-Office or Remote

Sydney, NSW

Senior level

Artificial Intelligence • Software

As a Customer Support Engineer, you'll resolve customer technical issues, support installations, and enhance customer satisfaction with VAST products.

Top Skills: Bash ScriptingLinuxNetworking

Simpro Software Group

Director, Global Customer Support

17 Days AgoSaved

Remote or Hybrid

Sydney, NSW

Senior level

Cloud • Information Technology • Mobile • Productivity • Software • Cryptocurrency

The Director of Global Customer Support ensures excellent customer service, manages a dispersed team, tracks performance metrics, and drives process improvements.