Top Customer Support Jobs in Sydney

Provide first-line customer support for a cloud-based property management platform through phone, email, and chat. Responsibilities include answering product questions, triaging and resolving issues, documenting interactions in Zendesk, identifying upsell and churn opportunities, and contributing to knowledge-base content and help videos. The role requires strong communication, troubleshooting, organization, customer service, and property management or real estate experience.

Provides end-to-end phone and email support to merchants using online and in-store payment solutions. Troubleshoots terminal, gateway, transaction, settlement, fraud, and integration issues; manages cases within SLAs; and resolves complex problems. Collaborates with internal teams, supports onboarding and training, identifies recurring issues, maintains documentation, contributes to knowledge resources, and helps improve retention, product adoption, and operational performance.

Provides frontline customer support through phone, email, and web chat. Resolves issues empathetically and efficiently, manages multiple systems in a fast-paced contact environment, collaborates across the organization, and identifies opportunities to improve customer and employee experiences. The role also gathers product feedback, supports performance excellence, and builds customer loyalty through clear communication, active listening, problem-solving, and accountability.

Provide high-quality product support to APAC customers via email and live chat, diagnose and resolve software and networking issues, document troubleshooting steps, support non-technical e-commerce and marketing questions, and help build AI-enabled workflows to improve support efficiency.

Leads and scales a global customer support function for a non-custodial crypto wallet. Responsibilities include managing and developing support staff, handling technical escalations, improving workflows and knowledge systems, monitoring service metrics, and enhancing AI-powered support. The role partners with Product, Engineering, Operations, and the AI Platform team on quality evaluation, safe human escalation, automation, rollout readiness, and user experience improvements.

Responds to customer inquiries and complaints through phone, chat, email, and mail; documents interactions, manages follow-ups, escalates issues, and collaborates across departments. Supports sales and marketing data entry, monitors performance metrics, identifies root causes, provides customer training, and contributes to projects, audits, quality processes, and training activities. Requires knowledge of orthodontic and dental concepts.

Provides voice-based customer support for salons by handling inbound calls, answering service and pricing questions, managing appointments, updating salon software and customer records, recommending services, processing follow-ups, capturing leads, reducing no-shows, and escalating complex issues. The role requires professional communication, organization, accurate multitasking, and comfort with booking, CRM, POS, and scheduling systems. This is a remote position supporting salon businesses and their clients.

Provides remote email-based customer support, including order tracking, subscription management, cancellations, refunds, escalations, and documentation. Coordinates wholesale customer onboarding, supports initial orders, maintains records, posts pre-approved content, and completes recurring administrative and reporting tasks. Uses CRM, order management, and AI tools to organize information, improve productivity, and resolve customer issues efficiently.

Act as the technical partner for customers: onboard, troubleshoot, and resolve issues across NetBox deployments, integrations, and upgrades. Participate in architecture and planning, meet SLAs, escalate high-risk items, create runbooks, surface product feedback, and collaborate with Product, Engineering, TechOps, and Customer Success to improve product and processes.

Provides remote virtual front-desk support for a luxury salon by answering calls, explaining services, booking and managing appointments, converting leads, handling client concerns, supporting rebooking and retail sales, maintaining CRM records, and assisting with promotions, inventory, ordering, and daily operations.

Handle inbound and outbound calls with contractors and business owners, qualify leads, schedule appointments, explain digital marketing services, resolve routine issues, document interactions, update CRM records, and coordinate customer information with sales, SEO, marketing, and account-management teams. The role requires strong spoken English, professional phone etiquette, construction or skilled-trades familiarity, reliable follow-up, and independent work in a fast-paced remote environment.

Handle member enquiries through email, chat, and phone across superannuation, investment, and trading products. Resolve account, transaction, identity verification, and operational issues; manage complaints; maintain financial-services compliance; escalate complex matters; and use member feedback and AI tools to improve support and operations.

Manage day-to-day APAC customer support operations, including queue management, coverage, escalations, KPI and SLA performance, ticket quality, and customer communications. Lead coaching, performance management, workflow improvement, automation, AI adoption, self-service, knowledge management, and root-cause analysis. Partner with Product, Engineering, Problem Management, and regional leadership to resolve recurring issues, support strategic accounts, and meet compliance and governance requirements.

Provide technical support and troubleshooting for Ceragon microwave and IP/MPLS transport systems. Design, configure, and deploy routers, switches, and firewalls (Cisco, Nokia, Juniper, HP); implement IP/MPLS network solutions; collaborate with NOC and field teams; participate in 24/7 rotations; develop automation scripts; produce network documentation and participate in customer technical reviews.

Provides timely customer support through email, telephone, KakaoTalk, and other channels. Manages order and shipment inquiries, onboarding, customer records, and case information while coordinating with Sales, Manufacturing, Logistics, and RAQA teams. Supports product and process training, operational reporting, issue resolution, system updates, and process improvement initiatives.

As a Customer Technical Support Specialist, you'll provide high-quality technical support to ASX customers, manage connectivity, and assist in system releases, ensuring excellent customer experiences.

Provide premium inbound phone support for enterprise customers, managing complex or emotional conversations through resolution or escalation. Handle email and live chat during non-call periods, maintain accurate Zendesk records, meet SLAs and quality standards, follow compliance procedures, and identify process or regulatory concerns. The role requires strong verbal and written communication, sound judgment, composure under pressure, and the ability to manage multiple workflows without sacrificing quality.

Provide phone, email, chat, and social media support for the Timely SaaS platform. Diagnose customer issues through questioning and investigation, explain technical concepts clearly, deliver solutions, identify opportunities to increase platform value, and contribute to continuous support improvements. The role requires strong communication, empathy, independent work, rostered hours, and experience with support and productivity software.

Provide first-line support for electronic trading platforms, troubleshoot FIX connectivity and market data, manage incidents to resolution within SLAs, perform operational tasks like order lookups and cancellations, monitor alerts, and maintain client and internal stakeholder communication across global shifts.

Provide prompt, professional support via email, chat, social media, and occasional calls for reservations and customer inquiries. Manage bookings, modify reservations, resolve issues, maintain records, coordinate with internal teams, and suggest process improvements.

Provide concierge-level customer support for biotech customers via email, chat, and phone. Resolve product, service, and order issues, process and validate sales orders, generate Salesforce quotes, guide customers on product selection and ecommerce use, and advise on Asia import/export logistics. Maintain QMS/ISMS compliance and coordinate proactively with sales and technical teams to ensure customer satisfaction.

As a Customer Support Engineer, you will manage customer relationships, resolve technical issues, and support installations and troubleshooting for VAST products.

The Customer Support Specialist will assist Japanese-speaking enterprise customers with account management, provide effective communication, resolve issues, and contribute to the knowledge base.

Handles customer inquiries, requests, and complaints through phone, chat, email, and mail. Documents interactions, manages treatment status and sales follow-up, escalates issues, and collaborates across departments to resolve customer concerns. Supports sales and marketing database entry, tracks performance metrics, provides customer trend feedback, maintains product and policy knowledge, and supports audits and quality processes. Requires basic orthodontic and dental knowledge and weekend availability as needed.

As a Product Expert, you will provide technical support to customers, utilize SQL and data analytics, advocate for customer needs, and help establish the local team in Sydney.