Top Customer Support Jobs in Sydney

Provide high-quality product support to APAC customers via email and live chat, diagnose and resolve software and networking issues, document troubleshooting steps, support non-technical e-commerce and marketing questions, and help build AI-enabled workflows to improve support efficiency.

Act as the technical partner for customers: onboard, troubleshoot, and resolve issues across NetBox deployments, integrations, and upgrades. Participate in architecture and planning, meet SLAs, escalate high-risk items, create runbooks, surface product feedback, and collaborate with Product, Engineering, TechOps, and Customer Success to improve product and processes.

Support and lead L2/L3 investigations for 5G Cloud Core (UDM/CCxx) incidents, perform fault isolation and service restoration, analyze logs and network flows, collaborate with product/project teams to improve stability, manage provisioning/data operations and upgrades, and drive automation, documentation and knowledge sharing to prevent repeat faults.

Provide L2/L3 support for IMS, 5G Core and Cloud Core: own complex incidents, restore services, perform root-cause analysis, collaborate on releases, drive automation, mentor, and improve live network stability and customer communications.

As a Customer Technical Support Specialist, you'll provide high-quality technical support to ASX customers, manage connectivity, and assist in system releases, ensuring excellent customer experiences.

Provide premium inbound phone support for enterprise customers, managing complex or emotional conversations through resolution or escalation. Handle email and live chat during non-call periods, maintain accurate Zendesk records, meet SLAs and quality standards, follow compliance procedures, and identify process or regulatory concerns. The role requires strong verbal and written communication, sound judgment, composure under pressure, and the ability to manage multiple workflows without sacrificing quality.

Provide first-line support for electronic trading platforms, troubleshoot FIX connectivity and market data, manage incidents to resolution within SLAs, perform operational tasks like order lookups and cancellations, monitor alerts, and maintain client and internal stakeholder communication across global shifts.

As a Customer Support Engineer, you will manage customer relationships, resolve technical issues, and support installations and troubleshooting for VAST products.

The Customer Support Specialist will assist Japanese-speaking enterprise customers with account management, provide effective communication, resolve issues, and contribute to the knowledge base.

Provide L2 support for Civica's Carelink health and community care software: troubleshoot and resolve technical issues, manage multiple support requests to meet SLAs, liaise with customers and internal teams, maintain accurate documentation and knowledge base articles, apply product knowledge, and contribute to QA and product quality improvements.

Handles customer inquiries, requests, and complaints through phone, chat, email, and mail. Documents interactions, manages treatment status and sales follow-up, escalates issues, and collaborates across departments to resolve customer concerns. Supports sales and marketing database entry, tracks performance metrics, provides customer trend feedback, maintains product and policy knowledge, and supports audits and quality processes. Requires basic orthodontic and dental knowledge and weekend availability as needed.

Manage Shopify store administration, maintain accurate product/catalogue data, process orders and customer requests, monitor fraud, configure pricing/promotions, markets, tax and shipping, support Shopify apps and integrations, perform bulk updates, document processes, and improve operational workflows.

As a Product Expert, you will provide technical support to customers, utilize SQL and data analytics, advocate for customer needs, and help establish the local team in Sydney.

Provide advanced technical support for enterprise customers: reproduce and debug issues, resolve high-severity incidents, lead debugging calls, document outcomes, mentor team members, improve support processes, and participate in on-call rotation.

Provide technical, customer-facing support for ClickHouse users across APJ/APAC/EMEA via tickets, chat, Slack, and calls. Troubleshoot, triage, and mentor colleagues; develop documentation, knowledge base content, and reusable solutions; collaborate with Engineering, Product, and Go-to-Market for product feedback and proofs-of-concept.

Provide technical support and troubleshooting for Ceragon microwave and IP/MPLS transport systems. Design, configure, and deploy routers, switches, and firewalls (Cisco, Nokia, Juniper, HP); implement IP/MPLS network solutions; collaborate with NOC and field teams; participate in 24/7 rotations; develop automation scripts; produce network documentation and participate in customer technical reviews.

Own customer-facing support for Point One's correction network: troubleshoot complex incidents, lead incident response and RCA, build monitoring/alerting and scalable support processes, surface operational insights, and coach a growing ops/support team.

The Customer Support Specialist responds to inquiries, troubleshoots issues, collaborates with teams, and ensures customer satisfaction while maintaining service records.

The role involves managing customer interactions, scheduling service appointments, updating CRM systems, and ensuring client satisfaction in a remote environment.

Provide prompt, professional support via email, chat, social media, and occasional calls for reservations and customer inquiries. Manage bookings, modify reservations, resolve issues, maintain records, coordinate with internal teams, and suggest process improvements.

Provide concierge-level customer support for biotech customers via email, chat, and phone. Resolve product, service, and order issues, process and validate sales orders, generate Salesforce quotes, guide customers on product selection and ecommerce use, and advise on Asia import/export logistics. Maintain QMS/ISMS compliance and coordinate proactively with sales and technical teams to ensure customer satisfaction.