Top Customer Support Jobs in Sydney

Support and lead L2/L3 investigations for 5G Cloud Core (UDM/CCxx) incidents, perform fault isolation and service restoration, analyze logs and network flows, collaborate with product/project teams to improve stability, manage provisioning/data operations and upgrades, and drive automation, documentation and knowledge sharing to prevent repeat faults.

Provide L2/L3 support for IMS, 5G Core and Cloud Core: own complex incidents, restore services, perform root-cause analysis, collaborate on releases, drive automation, mentor, and improve live network stability and customer communications.

Provide high-quality product support to APAC customers via email and live chat, diagnose and resolve software and networking issues, document troubleshooting steps, support non-technical e-commerce and marketing questions, and help build AI-enabled workflows to improve support efficiency.

Act as the technical partner for customers: onboard, troubleshoot, and resolve issues across NetBox deployments, integrations, and upgrades. Participate in architecture and planning, meet SLAs, escalate high-risk items, create runbooks, surface product feedback, and collaborate with Product, Engineering, TechOps, and Customer Success to improve product and processes.

Provide technical support and troubleshooting for Ceragon microwave and IP/MPLS transport systems. Design, configure, and deploy routers, switches, and firewalls (Cisco, Nokia, Juniper, HP); implement IP/MPLS network solutions; collaborate with NOC and field teams; participate in 24/7 rotations; develop automation scripts; produce network documentation and participate in customer technical reviews.

As a Customer Technical Support Specialist, you'll provide high-quality technical support to ASX customers, manage connectivity, and assist in system releases, ensuring excellent customer experiences.

The Customer Support Specialist responds to inquiries, troubleshoots issues, collaborates with teams, and ensures customer satisfaction while maintaining service records.

The role involves managing customer interactions, scheduling service appointments, updating CRM systems, and ensuring client satisfaction in a remote environment.

Provide first-line support for electronic trading platforms, troubleshoot FIX connectivity and market data, manage incidents to resolution within SLAs, perform operational tasks like order lookups and cancellations, monitor alerts, and maintain client and internal stakeholder communication across global shifts.

Provide prompt, professional support via email, chat, social media, and occasional calls for reservations and customer inquiries. Manage bookings, modify reservations, resolve issues, maintain records, coordinate with internal teams, and suggest process improvements.

Provide concierge-level customer support for biotech customers via email, chat, and phone. Resolve product, service, and order issues, process and validate sales orders, generate Salesforce quotes, guide customers on product selection and ecommerce use, and advise on Asia import/export logistics. Maintain QMS/ISMS compliance and coordinate proactively with sales and technical teams to ensure customer satisfaction.

Manage arbitration claims for vehicle sales: document complaints, gather evidence, negotiate resolutions between buyers and sellers per auction policies, coordinate post-sale inspections, liaise with sales and titles teams, and maintain accurate case files while staying current on legislation and industry arbitration trends.

As a Customer Support Engineer, you will manage customer relationships, resolve technical issues, and support installations and troubleshooting for VAST products.

Serve as the first point of contact for vehicle sellers: answer inbound calls and emails, guide customers through the listing process using scripts and CRM, document interactions, coordinate handoffs with the Listing Team, and escalate complex issues.

Provide L2 support for Civica's Carelink health and community care software: troubleshoot and resolve technical issues, manage multiple support requests to meet SLAs, liaise with customers and internal teams, maintain accurate documentation and knowledge base articles, apply product knowledge, and contribute to QA and product quality improvements.

Provide phone, email, chat and social media support for Timely SaaS customers. Troubleshoot issues live, investigate root causes, communicate solutions clearly, and identify opportunities to add product value. Work collaboratively with a global support team, use Zendesk and Slack, and follow rostered phone support hours. Fixed-term (6 months), remote within New Zealand.

Provide high-quality, multi-channel support (phone, email, chat, social) for the Timely SaaS product. Troubleshoot issues, investigate root causes, translate technical details into plain English, and escalate as needed. Identify opportunities to add customer value, support adoption, and contribute to continuous improvement within a global support team. Role is fixed-term, full-time, remote within Australia.

Provide empathetic, timely support to customers via phone, email and web chat; use multiple systems to resolve issues, improve processes, and feedback into product and operational improvements while working in a high-performing team.

Provide remote part-time customer service and administrative support: answer calls/emails, process Shopify orders in Xero, prepare quotes and invoices, maintain HubSpot CRM and marketing emails, take meeting minutes, and assist sales/operations with administrative tasks.

As a Product Expert, you will provide technical support to customers, utilize SQL and data analytics, advocate for customer needs, and help establish the local team in Sydney.

Provide advanced technical support for enterprise customers: reproduce and debug issues, resolve high-severity incidents, lead debugging calls, document outcomes, mentor team members, improve support processes, and participate in on-call rotation.

Serve as the primary technical contact for enterprise customers: troubleshoot API integrations, own support tickets end-to-end, support onboarding and implementation, maintain documentation and runbooks, track support metrics, relay product feedback to engineering, and partner with customer success and sales to protect account health and drive renewals.

Own customer-facing support for Point One's correction network: troubleshoot complex incidents, lead incident response and RCA, build monitoring/alerting and scalable support processes, surface operational insights, and coach a growing ops/support team.

Serve as first point of contact for users via chat, email, and phone. Troubleshoot issues, document recurring problems, escalate complex cases to other teams, and maintain a customer-first approach. Training provided; no prior experience required.