Top Customer Support Jobs in Sydney

As a Sr. Technical Customer Support Representative, you will provide support and training for Dynatrace products, analyze performance data, and assist customers with configurations and best practices while working closely with an internal Analyst.

Resolve customer concerns, engineer solutions, and improve internal tooling while providing technical support across product areas like CDN and AI.

The Customer Support Specialist will provide high-quality support to Klaviyo customers, utilize AI tools, and communicate effectively in both English and Japanese, resolving technical issues and ensuring customer satisfaction.

As a Customer Support Specialist, you'll provide high-quality product support to customers, resolve issues through various channels, and develop knowledge of the Klaviyo platform while utilizing AI tools.

Provide customer-facing technical service across New England/Northern NSW for Philips medical equipment. Perform installation, commissioning, corrective and preventative maintenance, software/hardware upgrades, and technical escalations. Support sales lifecycle, minimize downtime, maintain stakeholder communication, and participate in ongoing training and on-call duties.

The Customer Support Specialist will provide technical support, resolve customer issues, and manage support tickets for the Clio Operate platform while ensuring excellent customer engagement and satisfaction.

As a Product Expert, you will provide technical support to customers, utilize SQL and data analytics, advocate for customer needs, and help establish the local team in Sydney.

Provide technical support to customers, manage technical operations, and escalate issues. Must have experience in complex storage solutions and Linux administration.

The Customer Support Specialist will provide outstanding support to PropertyMe users, respond to inbound inquiries, triage requests, maintain knowledge base, and advocate for customer needs.

Lead and shape customer support for Local Government customers in Australia by setting direction, building capability, and managing leaders. Improve service maturity, incident/problem/change processes, analyze performance data, manage escalations, and collaborate with Product, Engineering, and Customer Success to drive operational excellence and customer outcomes.

Lead and develop a Level 2-3 support team, manage high-impact escalations, analyze trends to drive service improvements, collaborate with Product/Engineering/Account teams, and support SaaS and on-premise environments to improve customer retention and satisfaction across APAC.

Serve as the front-line customer contact to resolve issues via phone, email and web chat; use systems like Zendesk, Slack and Salesforce; multitask in a fast-paced environment; communicate across the organisation to influence outcomes; drive continuous improvement and provide feedback to enhance products and customer experience.

Assist Cardiovascular team with compliance, logistics, and customer engagement tasks, ensuring documentation adherence and efficient operations.

As a Technical Customer Support Engineer, you will assist customers with ClickHouse, provide technical solutions, and collaborate with teams to enhance support services while building strong client relationships.