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Top Customer Support Jobs in Sydney
Artificial Intelligence • Cloud • Information Technology • Machine Learning • Software
The Customer Success Manager at LogicMonitor ensures the success of customers with the platform by providing onboarding, training, and ongoing support, addressing issues, facilitating growth opportunities, and fostering relationships to maintain customer satisfaction and advocacy.
Top Skills:
Cloud ComputingCustomer SupportInfrastructure MonitoringIt InfrastructuremacOSNetworkingSaaSTechnical Product TrainingWindows
Sales • Software • Travel
The Connectivity Specialist will assist FareHarbor clients with API integrations, ensuring seamless connectivity with Online Travel Agencies (OTAs). Key responsibilities include managing and troubleshooting API connections, supporting clients, and collaborating with internal teams to improve operations and resolve issues.
Top Skills:
Api IntegrationsCustomer SupportJSON
Consumer Web • eCommerce • Marketing Tech • Retail • Software • Analytics • Generative AI
The Customer Support Specialist at Klaviyo provides high-quality support for customers via email and live chat, resolving issues with the Klaviyo platform. Responsibilities include communicating effectively with diverse users, diagnosing software issues, and providing guidance on marketing and e-commerce setups while documenting troubleshooting steps.
Top Skills:
APIsDnsE-Commerce PlatformsEmail Marketing PlatformsGoogle SuiteGoogle SheetsMicrosoft Office SuitePowerPointSalesforceZendesk
Cloud • Legal Tech • Software
As a Customer Support Specialist at Clio, you'll handle inbound requests via phone, chat, and email, troubleshoot technical issues, coach users on self-service resources, and capture feedback for product improvements, all within a fast-paced team environment focused on customer experience.
Top Skills:
Google SuitemacOSMS OfficeWindowsZendesk
Aerospace
The Customer Support Specialist acts as a liaison between customers and internal teams, ensuring compliance with customer requirements through audits and data management. The role involves managing feedback, conducting operational audits, and compiling reports to improve service quality and customer satisfaction.
Top Skills:
AuditingCommunicationCoordinationCustomer SupportData ManagementErp SystemsMS OfficeTrend Analysis
Software
As a Customer Support Analyst, you will help clients navigate technical challenges with Mews' hospitality solutions, provide exceptional support via messaging, email, and phone, and ensure customers gain maximum value from the product. You'll build strong relationships with customers and improve internal knowledge base.
Top Skills:
CommunicationCustomer SupportDocumentationHospitality CloudHotel ManagementTechnical Support
Biotech
As a Customer Support Representative, you will provide high-quality support to customers, resolve inquiries, process sales purchase orders, generate quotes using the Salesforce system, and maintain strong relationships with sales staff. You will also handle logistics and compliance guidance for the Asia region.
Top Skills:
Customer SupportGoogle SuiteSalesforce
Artificial Intelligence • Information Technology • Natural Language Processing • Software • Business Intelligence • Generative AI
As an Enterprise Support Specialist at Qualtrics, you will troubleshoot complex issues for top-tier clients while providing both reactive and proactive technical support. You will analyze risks, collaborate with internal teams, and help drive contract renewals through exceptional customer care and product knowledge.
Featured Jobs
Consumer Web
The Associate in Customer Support & Development will provide exceptional service and support to customers and internal teams without the pressure of a call center. The role involves proactive customer engagement, cross-selling opportunities, and business partnering with sales and marketing. Ideal candidates will have a customer-focused attitude and a desire for career growth in various business areas.
Top Skills:
CRMSalesforce
Insurance • Cybersecurity
The Underwriting Associate will provide high-level customer support to insurance brokers and policyholders, facilitate the underwriting process, and educate brokers on Coalition’s cyber insurance products while undertaking various administrative functions.
Top Skills:
CommunicationCustomer SupportInsuranceServiceZendesk
Industrial
The Customer Support Coordinator will manage customer orders from entry to invoicing, support purchase orders, maintain records, and handle logistics. Safeguarding excellent customer service through communication and organization is essential, as well as managing multiple tasks and assisting in ad hoc duties.
Top Skills:
Customer Order Management SystemsLogistics SoftwareMicrosoft Office Suite
Logistics
The Customer Study Set-Up Representative ensures all received studies are properly managed and confirmed, including booking in the CRYOPDP System, communicating with local service providers, maintaining records, providing customer support, and escalating issues as necessary. They also back up the Study Set-Up Manager during their absence.
Top Skills:
CommunicationCryopdp SystemCustomer SupportUnity
Fintech • Information Technology
As a Trading Services Specialist, you will provide high-quality support to enterprise-level clients focusing on order entry, execution, and compliance. Responsibilities include monitoring trading activity, resolving technical issues, maintaining client relationships, and ensuring adherence to regulations. You will collaborate with internal teams to enhance services based on client feedback.
Top Skills:
Business AdministrationComplianceCustomer SupportEconomicsEquities TradingFinanceFix ProtocolOptionsRelationship ManagementRisk ManagementTrading PlatformsTrading Services
Other • Manufacturing
The Customer Service Representative will provide customer service to Australian and New Zealand customers, process orders, handle inquiries and complaints, and collaborate with the Customer Operations Manager and logistics team. Strong communication and Excel skills are essential.
Top Skills:
Excel
Artificial Intelligence • Software
As a Customer Support Engineer, you will manage technical operations, troubleshoot customer issues, perform installations and upgrades, advocate for customer needs, and support technical sales activities. You'll work closely with customers and various teams to ensure satisfaction and full adoption of VAST products.
Top Skills:
Bash ScriptingLinuxNetworkingStorage
Big Data • Software
The Support Specialist will provide analytics project support, resolve client requests, enhance existing processes, document guidelines, and collaborate with sales and consulting teams to ensure high client satisfaction and promote analytics solutions.
Events • News + Entertainment
The Client Support Representative will assist Client Managers by managing service incidents for events, supporting ticket sales processes, and ensuring efficient communication with fans regarding event changes. Key responsibilities include handling account relocations, communications, and processing refunds in a detail-oriented and fast-paced environment.
Financial Services
The Resource Industries Support Representative will provide high-quality customer service and on-site support to a mining company. Responsibilities include ensuring safety, building customer relationships, maximizing fleet performance, executing sales strategies, and managing customer inquiries.
Top Skills:
Account StrategiesCustomer ManagementDefect Elimination StrategiesReliability ProcessSafety CommitmentSalesTechnical Aptitude
Edtech • Software • Database
The Associate Support Specialist provides the first level of customer support, responding to customer inquiries and resolving technical issues by analyzing requests and guiding users to solutions. This role involves managing multiple cases, collaborating with engineering teams, maintaining knowledgebases, and identifying system bugs.
Top Skills:
CommunicationCustomer ServiceProblem-SolvingSaaSSoftware SupportTechnical Support
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