Top Customer Support Jobs in Sydney

Support Vercel customers by resolving technical issues, handling community and enterprise requests, developing internal tools, completing engineering work, and improving documentation and processes. The role specializes in a product area, investigates root causes, and partners with engineering and customer success teams. It requires frontend development knowledge, cloud and serverless expertise, strong communication, technical writing, and availability for weekend and on-call rotations.

Provide first-line customer support for a cloud-based property management platform through phone, email, and chat. Responsibilities include answering product questions, triaging and resolving issues, documenting interactions in Zendesk, identifying upsell and churn opportunities, and contributing to knowledge-base content and help videos. The role requires strong communication, troubleshooting, organization, customer service, and property management or real estate experience.

Provide timely customer support through Zendesk, handling Level 1 and Level 2 product issues, investigating and replicating problems, and escalating defects through Jira. Import CSV and Excel data, manage batch email processes, and test software before releases. The role requires strong Excel, HTML, CSS, communication, problem-solving, attention to detail, and independent working skills, along with an IT degree or equivalent experience and 1–2 years in a customer-facing support role.

Provide administrative support for wealth management customer service teams by managing user setup, licenses, market data permissions, billing, identity verification, incident escalation, reporting, and request follow-up. The role requires accurate administration, strong customer communication, prioritization, troubleshooting, and process improvement while using Google Workspace, Microsoft Office, Salesforce, Databricks, and CRM analytics tools.

Provides onsite IT support across Australian operations, serving as the first point of contact for helpdesk requests. Responsibilities include troubleshooting hardware, software, networking, infrastructure, and business applications; onboarding employees; maintaining systems; supporting Microsoft, Cisco, VMware, and Veeam environments; contributing to IT projects; documenting procedures; and ensuring compliance with ISO 13485 and ISO 27001 standards.

Responds to customer inquiries, complaints, and requests through phone, email, and mail; routes issues, documents contacts, monitors service trends, and supports treatment status and sales follow-up. Assists clinical, sales, and marketing teams with appointment setup, database updates, guest logistics, payment processing, materials preparation, and training. Maintains knowledge of orthodontic concepts, company processes, and product information while meeting service quality and performance metrics.

Conduct outbound sales calls, generate and qualify leads, follow up with prospects, and guide customers through platform registration. Maintain CRM records, track lead conversion, educate prospects on platform benefits, and coordinate with onboarding and support teams. Provide registration-related customer support, address inquiries, manage sales activities, and contribute feedback to improve outreach and conversion processes.

Provide end-to-end technical support for enterprise and B2B customers using ElevenLabs API and ElevenAgents. Diagnose complex issues, troubleshoot integrations involving LLMs, telephony, and AI systems, communicate solutions in English, identify recurring product gaps, collaborate with engineering and product teams, and maintain clear technical documentation. The role also requires acting as a trusted technical partner while working autonomously in a fast-moving remote environment.

Own approximately 30 customer support cases daily across chat, email, and phone. Investigate hotel technology issues across payments, PMS, POS, channel managers, and integrations; resolve cases within SLAs; communicate clearly with non-technical hotel teams; use AI to improve case handling; document recurring issues; update knowledge bases; and create reproducible Jira tickets for Product and Engineering.

Respond to global users’ requests through written tickets and calls, resolve issues, handle objections empathetically, and escalate product concerns to relevant teams. The role requires strong English communication, customer support experience, resilience, process improvement skills, and occasional night-shift availability. It is fully remote and includes a flexible schedule, paid leave, medical insurance, and performance bonuses.

Provides high-volume customer support to wellness businesses through chat, email, and Zoom. Owns partner inquiries from initial contact through resolution, troubleshoots scheduling, payments, migrations, and integrations, and collaborates with Product, Engineering, Onboarding, and Migrations teams. The role requires maintaining strong service quality, managing multiple priorities, becoming an Arketa product expert, identifying process improvements, and sharing partner feedback to influence product development. Weekend coverage and Sydney daytime availability are required.

Leads customer support and administration at an aged care community. Welcomes prospective residents and families, manages relationships with community partners, coaches and mentors the administration team, oversees daily administrative operations, and ensures a welcoming, connected environment for residents. Requires client-facing relationship-building experience, leadership capability, excellent communication, empathy, organization, and confidence handling sensitive conversations.

Handles customer inquiries, requests, and complaints through phone, chat, email, and mail. Documents interactions, manages treatment status and sales follow-up, escalates issues, and collaborates across departments to resolve customer concerns. Supports sales and marketing database entry, tracks performance metrics, provides customer trend feedback, maintains product and policy knowledge, and supports audits and quality processes. Requires basic orthodontic and dental knowledge and weekend availability as needed.

Promotes and sells pre-owned vehicles through phone, email, and virtual channels. Engages prospects, assesses needs and budgets, provides vehicle information, conducts demonstrations, negotiates terms, closes sales, completes paperwork, and follows up after purchase. The role also requires maintaining customer relationships, meeting sales targets, collaborating with finance and inventory teams, and ensuring compliance throughout the sales process.

Provide technical support for supply chain and inventory planning software. Manage and resolve end-user tickets within SLA targets, investigate and reproduce issues, diagnose problems, deliver solutions or escalate them, and analyze SQL code, stored procedures, business processes, and customer requirements to identify misalignments and recommend fixes.

Provide technical support to customers by debugging and resolving application issues, advising on architecture and integrations, improving the platform and AI agent, maintaining documentation, automating support workflows, and handling platform incidents and customer communications. The role requires strong TypeScript and React skills, modern web application knowledge, production debugging experience, clear written communication, and customer-facing experience.

Handle complex customer escalations across phone, email, and SMS; resolve scheduling and billing issues; track requests through closure; maintain accurate family records; and identify process improvements. The role requires strong communication, composure, organisation, and judgment, plus familiarity with HubSpot and AI tools. Work involves shifts between 9am and 9pm, including some evenings and weekends, across Melbourne campuses with hybrid flexibility.

Provide high-quality product support to APAC customers via email and live chat, diagnose and resolve software and networking issues, document troubleshooting steps, support non-technical e-commerce and marketing questions, and help build AI-enabled workflows to improve support efficiency.

Responds to customer inquiries and complaints through phone, chat, email, and mail; documents interactions, manages follow-ups, escalates issues, and collaborates across departments. Supports sales and marketing data entry, monitors performance metrics, identifies root causes, provides customer training, and contributes to projects, audits, quality processes, and training activities. Requires knowledge of orthodontic and dental concepts.

Act as the technical partner for customers: onboard, troubleshoot, and resolve issues across NetBox deployments, integrations, and upgrades. Participate in architecture and planning, meet SLAs, escalate high-risk items, create runbooks, surface product feedback, and collaborate with Product, Engineering, TechOps, and Customer Success to improve product and processes.

Manage day-to-day APAC customer support operations, including queue management, coverage, escalations, KPI and SLA performance, ticket quality, and customer communications. Lead coaching, performance management, workflow improvement, automation, AI adoption, self-service, knowledge management, and root-cause analysis. Partner with Product, Engineering, Problem Management, and regional leadership to resolve recurring issues, support strategic accounts, and meet compliance and governance requirements.

Provide first-line support for electronic trading platforms, troubleshoot FIX connectivity and market data, manage incidents to resolution within SLAs, perform operational tasks like order lookups and cancellations, monitor alerts, and maintain client and internal stakeholder communication across global shifts.

Provide concierge-level customer support for biotech customers via email, chat, and phone. Resolve product, service, and order issues, process and validate sales orders, generate Salesforce quotes, guide customers on product selection and ecommerce use, and advise on Asia import/export logistics. Maintain QMS/ISMS compliance and coordinate proactively with sales and technical teams to ensure customer satisfaction.

As a Customer Support Engineer, you will manage customer relationships, resolve technical issues, and support installations and troubleshooting for VAST products.

The Customer Support Specialist will assist Japanese-speaking enterprise customers with account management, provide effective communication, resolve issues, and contribute to the knowledge base.