Top Customer Support Jobs in Sydney

Customer Support Specialists at Klaviyo provide high-quality support to APAC customers, resolving issues through communication and technical troubleshooting while utilizing AI tools to enhance workflows.

The Customer Support Specialist will provide technical support, resolve customer issues, and manage support tickets for the Clio Operate platform while ensuring excellent customer engagement and satisfaction.

Provide technical support to customers, manage technical operations, and escalate issues. Must have experience in complex storage solutions and Linux administration.

As a Product Expert, you will provide technical support to customers, utilize SQL and data analytics, advocate for customer needs, and help establish the local team in Sydney.

Seeking a Customer Support Manager to lead APAC regional support, enhance team performance, manage escalations, and drive operational excellence for customer satisfaction in a HealthTech startup.

Provide high-quality product support via chat, email, and voice; troubleshoot complex issues using logs and internal tools; supervise and correct AI responses; educate customers on product use and integrations; document cases and collaborate with product and quality teams to improve support and product outcomes.

Lead and develop a Level 2-3 support team, manage high-impact escalations, analyze trends to drive service improvements, collaborate with Product/Engineering/Account teams, and support SaaS and on-premise environments to improve customer retention and satisfaction across APAC.

Lead and shape customer support for Local Government customers in Australia by setting direction, building capability, and managing leaders. Improve service maturity, incident/problem/change processes, analyze performance data, manage escalations, and collaborate with Product, Engineering, and Customer Success to drive operational excellence and customer outcomes.

Resolve customer concerns, engineer solutions, and improve internal tooling while providing technical support across product areas like CDN and AI.

Assist Cardiovascular team with compliance, logistics, and customer engagement tasks, ensuring documentation adherence and efficient operations.

As a Technical Customer Support Engineer, you will assist customers with ClickHouse, provide technical solutions, and collaborate with teams to enhance support services while building strong client relationships.

As a Support Engineer, you will diagnose and resolve technical issues, collaborate with teams, and ensure customer satisfaction for an AI health product.

The role involves driving strategies for customer support, leading a global team, implementing AI and automation, and collaborating cross-functionally to improve customer support efficiency.

Manage customer configurations, communicate needs to teams, and improve support processes while providing exceptional customer support in technical inquiries.