Top Customer Support Jobs in Sydney

Provide high-quality product support to APAC customers via email and live chat, diagnose and resolve software and networking issues, document troubleshooting steps, support non-technical e-commerce and marketing questions, and help build AI-enabled workflows to improve support efficiency.

The Customer Support Manager leads a team to deliver exceptional customer service, drives performance improvement, and optimizes operational metrics for better efficiency and quality.

As a Product Expert, you will provide technical support to customers, utilize SQL and data analytics, advocate for customer needs, and help establish the local team in Sydney.

Serve as first point of contact for technical queries from ASX customers, monitor and maintain customer connectivity, support testing and release readiness, manage hotlines/inboxes per SLA, collaborate across teams, and drive process improvements to reduce operational risk.

Provide frontline support to Spaceship members across email, chat, and phone; resolve account issues (deposits, withdrawals, verifications), manage complaints, escalate to compliance, use product knowledge and AI tools to deliver accurate, compliant responses, and feed member insights into product improvements.

Own customer-facing support for Point One's correction network: troubleshoot complex incidents, lead incident response and RCA, build monitoring/alerting and scalable support processes, surface operational insights, and coach a growing ops/support team.

Serve as first point of contact for users via chat, email, and phone. Troubleshoot issues, document recurring problems, escalate complex cases to other teams, and maintain a customer-first approach. Training provided; no prior experience required.

As a Customer Technical Support Specialist, you'll provide high-quality technical support to ASX customers, manage connectivity, and assist in system releases, ensuring excellent customer experiences.

Provide first-line support across Flare products via Zendesk, email and phone. Triage, troubleshoot and resolve issues, document reproduction steps, escalate to Product/Engineering, investigate orders and fraud, maintain Help Centre content and runbooks, and collaborate with Relationship Managers and Sales to improve customer experience.

Provide voice-based customer support and reservations for car rental offices, maintain high service and sales standards, troubleshoot and maintain telephony, hardware and software systems, create and follow IT tickets, update data in TSD, document procedures, and be on-call (including weekends) to coordinate IT or supplier escalations.

Provide first-line support for electronic trading platforms, troubleshoot FIX connectivity and market data, manage incidents to resolution within SLAs, perform operational tasks like order lookups and cancellations, monitor alerts, and maintain client and internal stakeholder communication across global shifts.

The Customer Support Specialist responds to inquiries, troubleshoots issues, collaborates with teams, and ensures customer satisfaction while maintaining service records.

The role involves managing customer interactions, scheduling service appointments, updating CRM systems, and ensuring client satisfaction in a remote environment.

Provide prompt, professional support via email, chat, social media, and occasional calls for reservations and customer inquiries. Manage bookings, modify reservations, resolve issues, maintain records, coordinate with internal teams, and suggest process improvements.

Provide excellent customer service by investigating and resolving customer queries related to the identity and location products via email, phone, and chat, while acting as a subject matter expert.

As a Customer Support Engineer, you will manage customer relationships, resolve technical issues, and support installations and troubleshooting for VAST products.

The Customer Support Specialist will assist Japanese-speaking enterprise customers with account management, provide effective communication, resolve issues, and contribute to the knowledge base.

Serve as the first point of contact for vehicle sellers: answer inbound calls and emails, guide customers through the listing process using scripts and CRM, document interactions, coordinate handoffs with the Listing Team, and escalate complex issues.

As a Technical Customer Support Contractor, you will provide customer support, troubleshoot technical issues, monitor system performance, and collaborate with teams to improve user experience.