Top Operations Manager Jobs in Sydney

Manages workplace operations across Arcadis offices in Australia, ensuring consistent user experience, facilities standards, compliance, health and safety, supplier performance, and service quality. Leads internal teams and outsourced providers, manages workplace contracts and supply chains, oversees budgets exceeding $0.5 million, coordinates audits and communications, and supports workplace projects. Acts as the country escalation point and partners with regional and global workplace teams, directors, unions, work councils, and enabling functions.

Lead Qantas’s Customer Specific Needs operation and specialist team supporting customers with complex accessibility requirements. Drive service performance, customer satisfaction, incident reduction, compliance, workforce planning, escalations, and continuous improvement. Partner with Medical, Legal, Airports, Engineering, Contact Centres, and Digital teams to deliver safe, inclusive travel outcomes. Manage operational change, reporting, stakeholder relationships, and regulatory requirements in a Monday-to-Friday role based at the Mascot Campus.

Manages customer success operations by developing processes, tracking KPIs, analyzing customer data, optimizing the customer journey, coordinating cross-functional account planning, maintaining feedback loops, and training customer success teams. The role focuses on improving customer satisfaction, retention, operational efficiency, and value realization through data-driven strategies and collaboration with sales, account managers, and technical account managers.

Lead revenue strategy and operations across ANZ by improving forecasting, pipeline management, target setting, commissions, CRM governance, reporting, and commercial processes. Partner with commercial leadership and cross-functional teams to analyze funnel performance, identify growth opportunities, strengthen operating cadences, automate workflows, and build scalable revenue practices using Salesforce and related tools.

Manage strategic partnerships and technology transition governance, including contract and service oversight, risk and performance reporting, stakeholder forums, project approval processes, budget tracking, transition-out governance, contractor onboarding, and technology program support. The role requires coordinating legal, finance, technology, business, and external partner stakeholders while producing executive-ready reporting and maintaining operational momentum across complex initiatives.

Leads clinical operations across Australia and New Zealand, managing clinical research teams, study delivery, site performance, audits, CAPA, resources, budgets, feasibility, and stakeholder engagement. Ensures compliance with GCP, ICH guidelines, regulations, SOPs, and quality standards while mentoring staff, managing risks, driving process improvements, and supporting pipeline execution across therapeutic areas and study phases.

Own and scale Canva’s APAC print partner network, driving supplier performance, readiness for product launches, onboarding, operational improvements, risk resolution, and partner accountability. Collaborate with Product, Commercial, CX, Engineering, and Supply Chain teams to improve quality, reliability, and customer outcomes. Lead strategic initiatives and projects independently from concept through execution while managing external partners and operational escalations.

Leads operational excellence and business readiness by designing governance frameworks, improving processes, managing service delivery support, overseeing project governance and reporting, and coordinating workforce planning, onboarding, capability development, and operational transformation across regional and corporate teams.

Lead global People Operations across Australia, the UK, and the US for a 140-person company. Responsibilities include shaping people strategy, managing the People team, advising executives, overseeing recruitment, supporting organisational design and talent reviews, ensuring HR compliance, and using workforce data to improve performance. The role also owns OKR processes, leadership development, talent initiatives, and company-wide AI training and enablement.

Leads Event Travel and Events operations across Australia and supports APAC growth. Responsibilities include managing teams, overseeing complex events and group travel programs, resolving escalated client and operational issues, improving processes and service quality, managing resources and risks, ensuring compliance, and driving commercial performance, profitability, and client satisfaction.

The Senior Analyst for Sales Strategy & Operations will partner with Sales Leadership to enhance the sales process, drive business insights, optimize operations using AI, and lead the annual planning for sales. This role demands strategic thinking, problem-solving skills, and proficiency in sales technologies.

Supports the COO through calendar and meeting management, travel coordination, briefing preparation, action-item follow-up, and selective meeting representation. Coordinates cross-functional work with department heads, manages COO-sponsored projects, tracks budgets and vendor relationships, runs all-hands meetings, supports internal communications, and improves operational processes and documentation. The role requires discretion, strong organisation, proactive follow-through, and confidence working with senior leadership in a fast-paced animation studio.

Lead design, implementation, and maintenance of regulator- and partner-ready controls across ANZ. Translate obligations into governance, controls, evidence, and reporting; manage audits, exams, and remediation; partner cross-functionally to embed controls into products and systems; maintain GRC records and support AI-native tooling adoption.

The Operations Manager will oversee operations, finance, HR, and compliance across two businesses, ensuring effective execution and team management while driving organizational performance and optimizing costs.

Plan, execute, and optimize in-app cross-market campaigns across APAC. Coordinate with product, design, marketing, BI and local teams, monitor participation/conversion/retention metrics, generate performance reports, gather user feedback, and manage budgets and resources to improve campaign outcomes.

Lead operations across multiple depots to ensure customer service, fleet availability, SOP compliance and KPI performance. Coach Operations Supervisors, collaborate with central teams (Ops, Finance, HR), implement process improvements, and support depot-level execution including driving campervans and weekend coverage as needed.

Lead day-to-day managed services and maintenance for Enterprise and Energy & Natural Resources customers. Serve as single customer contact, manage SLAs/KPIs, handle escalations, oversee transitions, reporting, change/incident/problem management, continual improvement, risk and lifecycle management, and liaise on information security.

Support day-to-day retail operations across Australia and New Zealand, partnering with store managers and cross-functional teams. Coordinate vendor and facilities management, assist with store openings and projects, maintain operational trackers and dashboards, analyze operational data, and support budget controls. Provide store support, training resources, and ensure operational consistency and service-level performance.

The role involves leading post-purchase operations strategy at Whatnot, implementing scalable processes, and driving cross-functional initiatives to enhance the user experience.

Leads Enterprise Systems Operations and IT Operations teams, overseeing enterprise system stability, production support, ITSM practices, compliance, audit readiness, access governance, migrations, service transitions, vendors, and operational improvements. Provides hands-on technical leadership, establishes performance standards and KPIs, manages change, incident and problem processes, and develops operations leaders.

Build scalable marketing automation, CRM, reporting, attribution, and customer lifecycle systems. Responsibilities include creating lead-to-revenue pipelines, AI-powered content workflows, partner reporting, member onboarding and retention automation, and internal efficiency tools. The role requires hands-on n8n or Make.com expertise, API integration, LLM workflow experience, funnel and lifecycle marketing knowledge, and basic SQL, JavaScript, or Python skills.

Leads enterprise clinical denial management programs, including strategy, governance, financial performance, reimbursement optimization, denial prevention, client and executive management, transformation initiatives, compliance, and organizational leadership. Oversees multiple teams of at least 50 professionals while partnering with clinical, revenue cycle, coding, finance, and technology stakeholders to improve recovery, prevent denials, and reduce revenue leakage.

Leads treasury reporting, compliance, accounting, risk analysis, systems operations, data controls, and middle-office oversight. The role prepares board, investor, audit, and due diligence reporting; manages treasury systems, reconciliations, valuations, liquidity, interest-rate and foreign-exchange risk; improves processes and controls; and coordinates global stakeholders. This is a six-month fixed-term position based in Sydney, Australia, requiring extensive international corporate treasury experience.

Own and run live service operations for Chinese players: design and execute live-ops calendar, optimize monetization and bundles, localize global content, launch events via CMS/CRM, analyze player data, manage community feedback and crises, and ensure regulatory compliance for the China market.

Lead daily warehouse and distribution centre operations at the Kemps Creek Amazon site, ensuring safe, efficient, and cost-effective service delivery. Manage resources, WMS-driven labour optimisation, customer relationships, and continuous improvement while meeting performance, safety and financial targets.