Top Customer Success Manager Jobs in Sydney

Manages customer relationships for NIQ Digital Shelf clients across Australia and New Zealand. Responsibilities include onboarding, platform adoption, success planning, performance reviews, actionable data insights, retention and renewal planning, account expansion, and collaboration with Product, Data, Sales, and technology teams. The role helps FMCG brands optimize online availability, search, content, pricing, promotions, retail media, reviews, and emerging AI-driven shopping experiences.

Own complex enterprise customer relationships, drive retention, account usage, and growth, deliver product demonstrations and custom solutions, and guide clients through research projects. Build senior stakeholder relationships, optimize account performance, support renewals, and collaborate with internal delivery, fulfillment, product, and sales teams. The role includes regular in-person customer meetings in Brisbane, Sydney, and Melbourne, plus participation in UX conferences and meetups.

Manage post-sale relationships with law firm clients using LEAP software. Demonstrate features, improve product adoption, monitor client health, identify at-risk accounts, support retention and expansion, maintain Salesforce records, gather feedback, and represent the company at client and industry events. The role requires strong relationship management, presentations, negotiation, and willingness to travel within Australia.

Manage critical customer accounts throughout the lifecycle, driving onboarding, product adoption, value realization, renewals, retention, and revenue growth. Serve as the primary customer contact, resolve issues, deliver technical demonstrations and reports, maintain accurate account information, analyze customer trends, and coordinate cross-functional outcomes. The role also supports customer success playbooks, training materials, product feedback, and process improvement.

Own strategic client relationships from onboarding through renewal, managing account health, satisfaction, retention, and commercial outcomes. Develop account plans, lead QBRs and governance forums, monitor service and commercial performance, identify risks and improvement opportunities, coordinate cross-functional issue resolution, and serve as the primary contact for major client communications. The role partners with Service Centre, Product, and Delivery teams to improve service delivery and build a scalable client success approach.

Own retention, health, renewals, and expansion for complex enterprise partners. Manage executive and cross-functional stakeholder relationships, conduct quarterly reviews and monthly check-ins, visit partners, prevent churn, identify upsell opportunities, provide product feedback, and mentor junior customer success managers. Maintain renewal forecasting and pipeline management while achieving net and gross retention targets.

Manage Gartner client relationships by understanding business priorities, demonstrating service value, driving engagement, and supporting retention and renewals. The role includes onboarding, creating value statements, advising C-level stakeholders, collaborating with internal teams, reviewing client performance metrics, and contributing to operational improvements and team mentoring.

Manage customer onboarding, enablement, support, and relationship health for Google Marketing Platform users. Lead programmatic media campaigns in Display & Video 360, provide platform training and consulting, coordinate implementations and project delivery, resolve escalations, identify cross-sell opportunities, and support presales activities. Maintain product expertise, certifications, documentation, and customer education while collaborating with internal teams and Google.

Manage relationships with education customers, primarily secondary schools, to drive satisfaction, retention, renewals, and account growth. Responsibilities include success planning, business reviews, customer health monitoring, risk management, technology adoption, and identifying aligned service opportunities. The role partners with sales, service delivery, technical, project, and onsite support teams while advising schools on managed IT services, cloud, infrastructure, cybersecurity, devices, networking, and digital learning environments.

Manage a large portfolio of public-sector SaaS accounts from onboarding through renewal. Build customer relationships, drive adoption and retention, identify churn risks and expansion opportunities, manage renewals, maintain Salesforce account intelligence, resolve escalations, and partner with Sales and Customer Experience teams to maximize customer value and advocacy.

Manage end-to-end customer success for enterprise accounts, including onboarding, retention, service reviews, product demonstrations, training, issue resolution, and account expansion. Build stakeholder relationships, gather feedback, coordinate cross-functional teams, oversee escalations, support SLA fulfillment across Asia-Pacific time zones, and improve customer service processes. The role requires strong communication, problem-solving, organizational, analytical, and cross-departmental leadership skills.

Own the post-implementation customer journey for IoT-enabled and digital supply chain solutions. Lead onboarding, training, adoption, customer success planning, usage monitoring, issue resolution, and stakeholder engagement. Coordinate with implementation, sales, product, and support teams to improve customer outcomes, retention, and value realization. Gather feedback, support advocacy, and identify expansion opportunities while helping customers use connected-device data and digital insights to improve operations.

Manage a diverse SaaS customer portfolio from onboarding through retention and growth. Help marketers and business leaders adopt Tracksuit’s brand-tracking platform, interpret data and insights, and realize business value. Build executive and user relationships, advocate for customer needs, provide product feedback, and collaborate with Product, Marketing, Partnerships, Solutions, and Sales. Support renewals, expansion, forecasting, and continuous improvement of the customer experience.

Manage relationships with enterprise automotive dealer groups, driving SaaS adoption, engagement, retention, and growth across a portfolio of up to 150 dealers. Use customer data to identify risks and opportunities, deliver reporting and insights, support onboarding and renewals, and identify subscription uplift and advertising opportunities. Partner with account management, sales, and onboarding teams while engaging senior dealer stakeholders in a hybrid, field-based role.

Manage a portfolio of 300 automotive dealer customers, serving as their primary adviser and helping them maximize subscription value. Build relationships, provide strategic guidance, use platform data and performance insights to improve adoption and retention, educate customers on product features, identify growth opportunities, and collaborate with Sales, Advertising, and Onboarding teams to deliver strong customer outcomes.

Own a portfolio of customer accounts, build trusted relationships, drive retention and growth, provide product expertise, resolve issues, and identify opportunities in collaboration with Sales, Product, Supply Chain, and Finance.

Manage strategic APAC enterprise and law firm accounts, leading Harvey implementation, user enablement, adoption, and customer success planning. Own executive relationships, monitor customer health and KPIs, support renewals and account expansion, and advocate for customer feedback internally. The role also involves demonstrating AI and LLM capabilities, coordinating stakeholders, and helping build scalable Customer Success processes across the region.

Manage a high-volume portfolio of mid-market APAC customers, leading implementation, onboarding, enablement, adoption, health metrics, renewals, and expansion. Serve as a trusted advisor to legal and enterprise stakeholders, evangelize AI and LLM capabilities, coordinate feedback with Product and GTM teams, and help develop scalable customer success processes.

Manage a portfolio of corporate customer accounts, building stakeholder relationships and driving retention, adoption, renewals, satisfaction, and expansion opportunities. Coordinate onboarding, training, implementation, business reviews, and ongoing engagement with internal teams and senior client stakeholders. Serve as the customer voice across sales, services, marketing, finance, and operations while identifying advocacy opportunities and delivering a strong customer experience.

Manage product and partnership success for enterprise customers of LogicMonitor. Drive adoption, retention, onboarding, renewals, and expansion through training, success plans, business reviews, escalation management, and cross-functional coordination to ensure customer value and advocacy.

Manage sales operations and customer-facing processes across the sales journey. Responsibilities include contract administration, CRM and finance updates, lead qualification, sales meetings, pipeline management, external BDM and stakeholder coordination, sales team support, meeting documentation, and follow-up. The role maintains accurate records, identifies pipeline bottlenecks, supports client communications, and helps ensure efficient collaboration across internal teams and external partners.

Own and grow complex enterprise accounts by driving adoption, delivering product demonstrations and custom solutions, running strategic research projects, and building in-person stakeholder relationships. Monitor account performance, scope projects with clients, enable cross-functional stakeholders, and collaborate with Delivery, Product, Sales and Fulfilment teams to ensure insights drive business outcomes.

Own the launch-to-scale lifecycle for Rokt Ads advertisers in ANZ, including onboarding, account planning, performance reviews, churn prevention, senior stakeholder management, escalations, investment negotiation, and expansion. Partner with Sales, Solutions, Analytics, Operations, and Product to remove blockers. Build repeatable customer success playbooks and support the development of newer CSMs.

Own customer success for IFS enterprise software accounts by driving product adoption, value realization, satisfaction, renewals, service utilization, and executive relationships. Lead virtual delivery teams, steering committees, risk management, escalations, customer references, and Voice of Customer reporting. Collaborate with Sales, Support, R&D, delivery teams, and partners to identify expansion opportunities and ensure successful customer outcomes.

Own customer outcomes for AI legal solutions across Australian law firms and corporate legal departments. Lead onboarding, implementation, training, adoption, success planning, ROI measurement, renewals, and expansion opportunities. Build executive relationships, coordinate cross-functional issue resolution, support trials and proofs of concept, and communicate customer insights to product, sales, and marketing teams.