Top Customer Success Manager Jobs in Sydney

Manage enterprise customer success across onboarding, training, adoption, retention, renewals, escalations, advocacy, and account expansion. Serve as a trusted advisor by developing success plans, conducting business reviews, monitoring customer health, resolving critical issues, and coordinating with sales, support, solution architects, professional services, and billing teams. The role requires IT infrastructure knowledge, SaaS experience, and travel one to two times per quarter.

Lead onboarding, training, adoption, support, retention, renewals, and expansion for enterprise APAC customers using Ivo’s legal AI platform. Serve as the primary account owner and trusted advisor, conduct strategic business reviews, resolve escalations, advocate for customer needs internally, and develop success plans that demonstrate product value.

Own a portfolio of approximately 90 mid-market and enterprise customers through onboarding, adoption, renewals, expansion, and advocacy. Build executive relationships, manage retention risks, lead commercial negotiations, and identify growth opportunities. Mentor a Customer Success Manager and support specialist while helping develop scalable playbooks, processes, reporting, and customer feedback systems. The role also partners with sales and product teams and uses AI tools to improve efficiency.

Manage approximately 80 ANZ enterprise accounts, helping Senior Living and Manufacturing customers maximize Epicor software value. Build executive relationships, drive retention, renewals, expansion, and upsell opportunities; monitor customer health; conduct business reviews; coordinate escalations; relay feedback to Product and Engineering; and negotiate renewals. The role includes attending customer events across Australia and New Zealand and collaborating with Sales, Support, and Technical teams.

Own the post-sales lifecycle for Stripe customers, driving adoption, retention, renewals, expansion, and satisfaction. Serve as a trusted payments and commerce advisor, lead executive relationships and quarterly business reviews, identify optimization opportunities, resolve issues, and advocate for customer needs internally. Partner closely with Account Executives, Product, Engineering, Support, Marketing, and Sales while managing complex projects and customer success initiatives.

Own a portfolio of enterprise Salesforce and DevOps customers, driving adoption, value realization, renewal readiness, growth, and customer health. Lead technical discovery, assess development and deployment practices, identify risks, create success plans, coordinate cross-functional resources, guide implementations and upgrades, and translate Salesforce DevOps improvements into measurable business outcomes. Build relationships with technical and executive stakeholders while providing strategic guidance on CI/CD, source control, testing, security, governance, and release management.

Leads post-sales customer success for APAC clients, managing onboarding, implementation, adoption, success plans, business reviews, retention, churn risk, and expansion opportunities. Serves as the primary customer contact, maintains account records and recovery plans, demonstrates business value, and collaborates with sales, technical account management, professional services, intelligence, and support teams. Requires cybersecurity understanding and the ability to manage complex enterprise relationships.

Own customer success and operational relationships for enterprise SaaS customers in Japan. Coordinate onboarding, implementation, training, go-live, technical support, escalations, product adoption, retention, and expansion. Troubleshoot APIs and web-based software, communicate solutions, create Japanese-language documentation, test features, maintain customer records, and coordinate with Client Services, Product, Engineering, Operations, and Sales teams.

Manage strategic enterprise partnerships, deliver measurable business value, solve complex operational issues through data analysis, and coordinate with operations, product, and legal teams. The role requires influencing stakeholders, identifying scalable solutions, improving platform reliability, and creating execution plans amid ambiguity. Candidates need 6+ years of client-facing experience, strong Excel and data analysis skills, and preferably SQL proficiency.

Own a portfolio of 25+ mid-market and enterprise customers, guiding them from implementation through long-term value realization. Build executive relationships, drive adoption and expansion of the Moveworks AI Assistant across ServiceNow workflows, quantify business outcomes, manage risks and change, and represent customer feedback internally. Support renewals by demonstrating measurable efficiency, cost savings, and employee experience improvements.

Manage client relationships for investor intelligence and investor relations services. Responsibilities include onboarding clients to the ingage CRM platform, delivering shareholder analysis and ownership insights, providing training and ongoing support, managing account satisfaction and retention, identifying growth opportunities, and advising listed companies on investor engagement and market insights. The role also involves cross-functional collaboration, board-level support, and continuous improvement of client delivery processes.

Own banking client relationships from onboarding through long-term retention. Lead implementation planning, coordinate cross-functional teams, manage risks and dependencies, resolve issues, track success metrics, and identify opportunities to increase platform value. Contribute client feedback to product development and build scalable customer success frameworks, playbooks, and processes.

Manage strategic enterprise accounts across APAC, helping customers maximize value from Sigma’s analytics platform. Drive net dollar retention through adoption, upselling, cross-selling, churn reduction, and success planning. Build relationships with stakeholders, provide analytics guidance, advocate for customer needs, and deliver training, webinars, and workshops. The role requires SaaS or analytics experience, strong communication and analytical skills, account growth expertise, and familiarity with SQL, data visualization, cloud analytics platforms, ETL, and production BI solutions.

Manage end-to-end customer success for enterprise accounts, including onboarding, retention, service reviews, product demonstrations, training, issue resolution, and account expansion. Build stakeholder relationships, gather feedback, coordinate cross-functional teams, oversee escalations, support SLA fulfillment across Asia-Pacific time zones, and improve customer service processes. The role requires strong communication, problem-solving, organizational, analytical, and cross-departmental leadership skills.

Own customer outcomes for AI legal solutions across Australian law firms and corporate legal departments. Lead onboarding, implementation, training, adoption, success planning, ROI measurement, renewals, and expansion opportunities. Build executive relationships, coordinate cross-functional issue resolution, support trials and proofs of concept, and communicate customer insights to product, sales, and marketing teams.

Own the long-term success, retention, and expansion of a strategic APAC customer portfolio. Develop success plans, drive onboarding and adoption, manage churn risks, support renewals, and build executive relationships. Partner cross-functionally with Sales, Support, Onboarding, Product, and Engineering to deliver customer outcomes. Use customer health data to guide decisions, improve Customer Success processes, and mentor junior managers.

Leads a team of Customer Success Managers supporting a high-volume, scaled SaaS customer portfolio. Responsibilities include coaching and performance management, driving adoption and retention, monitoring customer health and KPIs, managing escalations, coordinating cross-functional resolutions, and improving digital-led success programs. The role works with global stakeholders across US, EMEA, and APAC and operates on an India-based evening or overnight schedule aligned with US Eastern hours.

Manages post-sales customer relationships, onboarding, enablement, adoption, value realization, retention, renewals, and expansion opportunities. Serves as a trusted advisor, delivers product training and demonstrations, demonstrates ROI, gathers customer feedback, and collaborates with sales, implementation, support, and product teams to improve customer outcomes and satisfaction.

Manage post-sales customer relationships for Elsevier solutions, leading onboarding, enablement, adoption, training, value realization, retention, renewals, and expansion. Serve as a trusted advisor, demonstrate ROI, identify upsell and cross-sell opportunities, gather customer feedback, and collaborate with Sales, Account Support, product, implementation, and training teams.

Own a portfolio of restaurant accounts across Australia and New Zealand, managing relationships, onboarding, launches, performance reviews, product adoption, issue resolution, and growth plans. Analyze operational and financial metrics, coordinate technical integrations and cross-functional solutions, support commercial discussions, and improve merchant delivery reliability and experience.

Own post-implementation customer relationships, drive adoption and value realization, conduct business reviews, monitor account health, support renewals and expansion, resolve issues, and advocate for customer needs internally. The role requires managing portfolios, engaging stakeholders from end users to executives, delivering training and demonstrations, analyzing customer data, and building long-term client relationships in a SaaS environment.

Lead customer onboarding, training, technical support, relationship management, success planning, retention, renewals, and expansion for B2B SaaS customers. Monitor customer health, usage, CSAT, NPS, and lifetime value while escalating technical issues and advocating for product improvements. As the first Customer Success Manager, establish customer-facing processes and help shape the future customer success organization.

Manage low-touch onboarding, retention, renewals, and expansions for small global customers (APAC/Japan). Provide product adoption support, coordinate cross-functional teams, identify upsell opportunities, and maintain client communications to ensure value realization.

Own post-sales relationships for SAP customers across NSW, developing success plans, monitoring customer health, driving adoption and retention, and identifying renewal and growth opportunities. The role coordinates Sales, Support, Operations, consulting, and delivery teams while advising customers on SAP transformation and optimization. It requires strong stakeholder management, SAP knowledge, communication skills, organization, and customer-centric problem solving.

Guide upmarket SaaS customers through onboarding, implementation, adoption, compliance, and value realization. Manage customer health and retention, identify risks and expansion opportunities, provide product and compliance guidance, coordinate issue resolution, advocate for customer needs, and collaborate cross-functionally to improve engagement and outcomes.