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Top Customer Success Manager Jobs in Sydney

Reposted 20 Hours Ago
Remote
Sydney, NSW
Senior level
Senior level
Cloud • Information Technology • Productivity • Security • Software • App development • Automation
As a Strategic Customer Success Manager, you'll build relationships with C-level clients, guiding them in maximizing their Atlassian investments by delivering value realization and facilitating product adoption. Your role includes developing customer success plans, mitigating churn, and coordinating with global teams to enhance customer experiences with Atlassian solutions.
3 Days Ago
Easy Apply
Hybrid
Sydney, NSW
Easy Apply
Mid level
Mid level
Artificial Intelligence • Cloud • Information Technology • Machine Learning • Software
The Customer Success Manager at LogicMonitor ensures the success of customers with the platform by providing onboarding, training, and ongoing support, addressing issues, facilitating growth opportunities, and fostering relationships to maintain customer satisfaction and advocacy.
Top Skills: Cloud ComputingCustomer SupportInfrastructure MonitoringIt InfrastructuremacOSNetworkingSaaSTechnical Product TrainingWindows
Reposted 9 Days Ago
Hybrid
Sydney, NSW
Junior
Junior
Productivity • Software
The Scale Customer Success Manager at monday.com builds relationships and drives product adoption to help customers achieve their goals. This role involves engaging with customers, creating strategies for success, managing multiple accounts, and collaborating with various stakeholders to enhance customer experience and retention.
Reposted 20 Hours Ago
Sydney, NSW
Mid level
Mid level
Artificial Intelligence • Information Technology • Natural Language Processing • Software • Business Intelligence • Generative AI
As a Customer Success Associate at Qualtrics, you will assist customers in leveraging the Qualtrics platform to achieve their business objectives. Your role involves onboarding, driving adoption, and providing technical expertise. You'll work closely with clients to build valuable relationships and enhance utilization of the platform, ensuring they receive the maximum value from Qualtrics products.
Reposted 20 Hours Ago
Sydney, NSW
Mid level
Mid level
Artificial Intelligence • Information Technology • Natural Language Processing • Software • Business Intelligence • Generative AI
As a Customer Success Manager, you will guide clients through their lifecycle with Qualtrics, helping them achieve their business objectives and ensuring they maximize the value of the platform through technical expertise and relationship building.
Reposted 10 Days Ago
Easy Apply
Hybrid
Sydney, NSW
Easy Apply
Junior
Junior
AdTech • Big Data • Digital Media • Marketing Tech
The Customer Success Manager will enhance client relationships and ensure successful onboarding and retention. Responsibilities include managing client health, identifying risks, preparing reports, and advocating for client needs. Strong analytical and organizational skills are required to thrive in a fast-paced environment.
Top Skills: Data AnalysisDigital AdvertisingExcelMicrosoft PowerpointMicrosoft WordSalesforce
2 Days Ago
Hybrid
Sydney, NSW
Entry level
Entry level
Artificial Intelligence • Cloud • Sales • Security • Software • Cybersecurity • Data Privacy
The Customer Success Manager at SailPoint ensures customers derive maximum value from products and services while enhancing experience and loyalty. Responsibilities include managing client relationships, providing thought leadership on identity management, implementing success plans, identifying renewal risks, and seeking opportunities for expansion and upselling.
Top Skills: GainsightSalesforceServicenowTableau
4 Days Ago
Remote
Sydney, NSW
Mid level
Mid level
Artificial Intelligence • Consumer Web • Edtech • HR Tech • Information Technology • Software • Conversational AI
The Customer Success Manager at Skillsoft is responsible for managing a portfolio of Mid-market/Enterprise customers to ensure retention and satisfaction through onboarding, adoption, and renewal strategies. This role involves establishing productive relationships with customers, guiding them in utilizing Skillsoft solutions, and driving account growth by achieving performance indicators and delivering value.

Featured Jobs

5 Days Ago
Sydney, NSW
Junior
Junior
Artificial Intelligence • Cloud • Fintech • Professional Services • Software • Analytics • Financial Services
As a Customer Success Manager, you will manage customer relationships and ensure customer satisfaction. Responsible for maximizing ROI in the Workiva platform, you will develop customer success plans, advocate internally for customers, and collaborate with multiple teams to promote customer adoption and retention.
Top Skills: SaaS
Reposted 10 Hours Ago
Sydney, NSW
Senior level
Senior level
Artificial Intelligence • Information Technology • Natural Language Processing • Software • Business Intelligence • Generative AI
As a Senior Customer Success Manager at Qualtrics, you will drive customer adoption of the platform, enhance client relationships, and deliver tailored solutions that maximize client value. You'll leverage your technical expertise and collaborative skills to ensure successful client outcomes and act as a key point of escalation for complex issues.
Reposted 24 Days Ago
Easy Apply
Hybrid
Sydney, NSW
Easy Apply
Senior level
Senior level
Artificial Intelligence • Cloud • Information Technology • Machine Learning • Software • Big Data Analytics • Automation
The Principal Customer Success Manager at PagerDuty builds strong executive relationships, helping customers accelerate their digital journey by guiding their use of PagerDuty products. This role involves risk identification, adoption planning, business reviews, and acting as a trusted advisor to enhance customer value and satisfaction.
Top Skills: Business Review FacilitationChange ManagementCustomer SuccessDevOpsExecutive ConsultingIt ArchitectureProduct KnowledgeRisk MitigationSaaS
10 Hours Ago
Sydney, NSW
Senior level
Senior level
Artificial Intelligence • Big Data • Cloud • Machine Learning • Software
The Customer Success Manager at Genesys is focused on establishing long-term relationships with customers by advising them on achieving their customer experience goals. This role includes managing customer portfolios, understanding business value drivers, ensuring product adoption, conducting reviews, and collaborating with various functions within Genesys to support customer onboarding and retention.
4 Days Ago
Sydney, NSW
Junior
Junior
Information Technology
The Associate Customer Success Manager manages a portfolio of clients, driving growth and maintaining relationships through excellent customer service, consultative support, and contract negotiations. Key responsibilities include achieving revenue targets, responding to client inquiries, executing contracts, coordinating with internal teams, and managing quality assurance and CRM system updates.
4 Days Ago
Sydney, NSW
Senior level
Senior level
Information Technology
As a Customer Success Manager at TELUS Health, you will build trusted advisor relationships with clients, drive employee engagement and wellness through strategic planning, conduct business reviews, monitor performance, advocate for clients, and manage renewal processes. Your role is vital in enhancing customer experiences and establishing high levels of customer advocacy.
4 Days Ago
Sydney, NSW
Mid level
Mid level
Cloud • Fintech • Insurance • Software
The Customer Success Manager at Duck Creek Technologies will manage and develop customer accounts while acting as the primary contact for clients. Responsibilities include fostering relationships, assisting with the software delivery lifecycle, facilitating customer meetings, and ensuring customer success through education and support.
Top Skills: AzureDynatraceMicrosoft .NetOperations Management SuiteSaaSSalesforce Service CloudSQL ServerVisual Studio Team
9 Days Ago
Sydney, NSW
Senior level
Senior level
Edtech • HR Tech • Software
The Executive Customer Success Manager ensures strong client relationships with HSI’s enterprise clients, focusing on account growth and customer retention. Responsibilities include leading account meetings, developing Customer Success Plans, managing account retention, and providing product demonstrations to enhance upsell opportunities.
Top Skills: CRMData And Reporting ToolsHsi SystemsMs Office ApplicationsSales Force
8 Days Ago
Sydney, NSW
Mid level
Mid level
Artificial Intelligence • Healthtech • Information Technology • Other • Analytics
The Customer Success Manager is responsible for onboarding, enabling customers, and driving retention and growth for Elsevier's solutions. Key responsibilities include relationship building, delivering tailored value stories, supporting sales teams, identifying upsell opportunities, training customers, and collaborating cross-functionally within the organization.
Top Skills: AnalyticsSaaS
Reposted 8 Days Ago
Sydney, NSW
Mid level
Mid level
Information Technology • Internet of Things
The Customer Success Manager is responsible for understanding client needs, ensuring optimal use of Insider's technology, and maintaining a trusted relationship. They work with clients to develop strategies to achieve their goals and provide feedback to improve services and products.
2 Days Ago
Sydney, NSW
Mid level
Mid level
Software
The Customer Success Manager at SUSE is responsible for fostering strong relationships with enterprise customers, ensuring they gain value from SUSE's Open Source Infrastructure solutions. This role involves creating tailored Customer Success Plans, collaborating with internal teams, managing customer journeys, and driving product adoption and satisfaction.
Top Skills: NeuvectorRancherSuse Linux Enterprise
10 Days Ago
Hybrid
Sydney, NSW
Senior level
Senior level
Fintech • Software
As a Client Success Manager, you will lead client onboarding, manage relationships, and execute project plans for an all-in-one banking software platform. You will develop tools and processes to support client understanding and scalability while ensuring clear communication and collaboration with various stakeholders.
2 Days Ago
Hybrid
Sydney, NSW
Mid level
Mid level
Consumer Web • eCommerce • Marketing Tech • Retail • Software
The Customer Success Manager will build strong client relationships, ensure customer success with Yotpo products, and drive customer growth and satisfaction by consulting on eCommerce strategies. This role requires understanding customer pain points, providing tailored solutions, and collaborating with internal teams to enhance the client experience.
Top Skills: D2CEcommerceEmail MarketingShopifySms Marketing
12 Days Ago
Remote
Sydney, NSW
Senior level
Senior level
Cloud
The Senior Technical Customer Success Manager will act as the primary post-sales contact for customers, handling technical, product, and support inquiries. Responsibilities include onboarding customers, driving product adoption, managing renewals, and ensuring customer satisfaction while advocating for their needs. This role requires strong communication and project management skills within a technical context.
Top Skills: Api ManagementCloud ComputingDevOpsProfessional ServicesSales EngineeringTechnical Support
11 Days Ago
Hybrid
Sydney, NSW
Junior
Junior
Consumer Web • eCommerce • Marketing Tech • Retail • Software
As a Customer Success Manager at Yotpo, you'll build partnerships with clients, ensuring they receive value and ROI from Yotpo's services. You'll manage multiple client relationships, analyze account performance, and identify optimization points. Your role will focus on renewing annual clients and delivering additional solutions based on their needs.
2 Days Ago
Remote
Sydney, NSW
Senior level
Senior level
Software
The Customer Success Manager at Cyara will be responsible for ensuring enterprise customers receive value from solutions throughout their lifecycle, managing customer relationships, and delivering insights for improvement. They will also oversee program management, organize client meetings, and identify new revenue opportunities.
Top Skills: Cx SoftwareProgram ManagementSaaSSoftware Development Lifecycle
13 Days Ago
Remote
Sydney, NSW
Mid level
Mid level
Edtech • Information Technology
As a Customer Success Manager, you'll partner with customers in the Higher Education sector, build relationships, understand customer needs, drive product adoption, and collaborate with sales to enhance business outcomes. You'll advocate for customers, provide feedback, and manage engagement strategies to maximize revenue opportunities.
Top Skills: CRMInstructure'S ProductsProject Management ToolsSaaS
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