Top Customer Success Manager Jobs in Sydney

Manage product and partnership success for enterprise customers of LogicMonitor. Drive adoption, retention, onboarding, renewals, and expansion through training, success plans, business reviews, escalation management, and cross-functional coordination to ensure customer value and advocacy.

Manage a hybrid portfolio of named and scaled accounts to drive Net Revenue Retention. Lead onboarding, adoption, renewals, expansion, and churn mitigation through strategic plans and scaled lifecycle programs. Monitor customer health, coordinate escalations, forecast portfolio performance, and partner cross-functionally to deliver value, increase adoption, and grow revenue.

Manage a portfolio of APJ customers to drive adoption, measurable outcomes, and advocacy for GitLab. Provide deployment guidance, lead workshops and Centers of Excellence, translate product usage into actionable recommendations, monitor KPIs, and collaborate cross-functionally to support retention and expansion.

The Customer Success Manager at Smartly manages customer accounts, drives marketing excellence, collaborates with teams, and develops vertical expertise in social advertising.

Lead a portfolio of mid-market to enterprise customers to drive adoption and expansion of the Moveworks AI Assistant on the ServiceNow platform. Act as trusted advisor to executives, translate business needs into integrated AI-workflow solutions, track success metrics, mitigate risks, and support renewals and expansions while influencing product roadmap.

Partner with Sales to drive product adoption and sustainable growth by delivering tailored training and consulting. Use data to identify opportunities and retention risks, facilitate workshops/webinars, act as subject matter expert, feed client insights to Product, and manage senior internal and client relationships to increase product value.

Senior Strategic Customer Success Manager owning executive relationships and commercial health of high-value financial services accounts. Drive retention, expansion, and measurable business outcomes by translating FICO platform capabilities into credit-risk, fraud, and decisioning-led value. Lead cross-functional teams, manage renewals, forecast in Salesforce, and influence product and go-to-market strategy with domain expertise.

Manage a portfolio of B2B accounts to drive retention, adoption, upsell and NPS. Lead renewals, coordinate onboarding and training, act as customer advocate across teams, run business reviews, and support senior stakeholder engagement to ensure long-term satisfaction.

Manage strategic client accounts, lead CRO and email initiatives, support AI agent development and training, review contractor work, and expand multi-channel marketing services beyond SEO.

Responsible for the post-sales relationship with strategic customers, focusing on adoption, renewals, expansion, and product expertise. Establish Customer Success processes in a new region and drive value realization for clients.

Post-sale Customer Success Manager owning relationships across a book of business to drive adoption, retention, renewals, and expansion of Jamf's Apple device management platform. Lead strategic reviews, forecast and close renewals, partner with Sales/Technical teams, maintain CRM and Customer Success tools, and travel for events (20-40%).

Serve as the primary post-sales contact to onboard, enable, and drive value realization for customers. Build relationships, support retention and renewals, identify upsell/cross-sell opportunities, deliver training and demos, coordinate with sales and technical teams, and act as a trusted advisor to maximize adoption and customer satisfaction.

Manage post-sales customer relationships across Solutions and Research Sales portfolios. Onboard, enable, and drive adoption of Elsevier solutions to maximize retention, renewals, upsell/cross-sell, and customer satisfaction. Deliver training, demonstrate ROI, coordinate with sales and technical teams, and share insights across the organization.

Manage a high-volume portfolio of Industry & Leisure customers to drive retention, product adoption, engagement and long-term value. Serve as primary relationship owner for non-enterprise clients, deliver proactive support, performance reviews, health monitoring, insights and retention strategies, and collaborate with sales, onboarding and advertising teams to identify growth opportunities.

Serve as the single point of accountability for Signature customers, driving adoption of MuleSoft Anypoint Platform, delivering ROI, managing renewals and expansion, advising stakeholders from developers to C-suite, coordinating cross-functional teams, monitoring technical health and incidents, and leveraging AI agents and prompt engineering to automate routine success tasks.

Manage a portfolio of ~300 automotive dealer customers as their primary contact. Drive product adoption and retention using data-driven insights, educate on best practices, identify upsell opportunities, and collaborate with Sales, Advertising and Onboarding teams to deliver seamless customer experiences.

Manage a portfolio of 300 automotive dealer customers as their primary contact, driving product adoption and retention through a digital-first engagement model. Use platform data and performance reporting to identify growth and upsell opportunities, educate customers on product best practices, and collaborate with Sales, Advertising and Onboarding teams to deliver seamless customer experiences.

The Customer Success Manager oversees account management, ensures client satisfaction through relationship-building, manages renewals, and collaborates with internal teams for optimal product usage.

Manage a portfolio of small-business customers to drive retention, adoption, and expansion. Build relationships, define success plans, monitor customer health, mitigate risk, collaborate cross-functionally, and use AI and data to scale impact and forecast renewals.

Manage a scaled portfolio of customers to drive product adoption, retention and upsell. Lead engagement programs, monitor customer health, mitigate churn risks, deliver success plans, collaborate cross-functionally, and meet retention and growth KPIs.

Manage a focused portfolio of high-value enterprise customers, build structured success plans, drive cross-departmental adoption, lead executive-level conversations and workshops, identify and mitigate risk, and create advocacy and expansion opportunities tied to business outcomes.

The Customer Success Manager at SUSE builds and maintains relationships with enterprise clients, ensuring they maximize value from SUSE's open-source solutions through tailored success plans and collaboration with internal teams.

Own strategic outcomes for a portfolio of Enterprise clients as a senior individual contributor. Serve as executive-level advisor, run EBRs, define success metrics, forecast renewals/expansions, drive product adoption, orchestrate cross-functional account teams, and mitigate escalations to deliver ROI from Bazaarvoice's UGC platform.

Manage a portfolio of new and existing customers to drive adoption, retention, and expansion at scale. Own onboarding, success planning, stakeholder engagement, coach champions, identify upsell opportunities, collaborate with Support and Product, and use digital CS tools to meet retention and revenue targets.

Manage a large portfolio of public sector SaaS accounts, driving onboarding, adoption, renewals, retention, and upsell. Act as trusted advisor, identify churn risks, coordinate cross-functional issue resolution, and maintain account intelligence in Salesforce to deliver measurable customer outcomes.