Top Customer Success Manager Jobs in Sydney

The Customer Success Manager at Smartly manages customer accounts, drives marketing excellence, collaborates with teams, and develops vertical expertise in social advertising.

Manage a hybrid portfolio of named and scaled accounts to drive Net Revenue Retention. Own onboarding, adoption, renewals, expansion, and advocacy through one-to-one strategic management and one-to-many digital programs. Monitor health, mitigate churn, lead escalations, and partner cross-functionally to translate customer insights into growth. Measure success via NRR, renewal performance, expansion pipeline, engagement, and churn reduction.

Manage and scale multiple customer accounts by delivering short, high-impact technical consultations, driving proactive engagement via data signals, partnering with Sales, leading digital initiatives, and creating repeatable playbooks to improve adoption, retention, and expansion.

Own the post-sale lifecycle for named accounts: onboarding, AI adoption, value delivery, renewals and expansion. Run hands-on AI workshops, develop success plans and playbooks, build internal champions, conduct business reviews with senior stakeholders, partner with AEs on growth, and share customer insights with Product. Help define and scale Customer Success at Notion. Role requires in-person attendance on three anchor days in Sydney.

Own a portfolio (~20) of mid-market/enterprise Klaviyo customers as a trusted advisor. Drive email/SMS revenue growth through strategic consulting, project/program management, cross-functional advocacy, technical support, and stakeholder alignment while measuring success and improving customer sentiment.

Responsible for the post-sales relationship with strategic customers, focusing on adoption, renewals, expansion, and product expertise. Establish Customer Success processes in a new region and drive value realization for clients.

Manage a portfolio of high-potential creators to drive onboarding, activation, and retention. Design onboarding flows, track health (NRR, engagement), preempt churn, optimize lifecycle playbooks, and collaborate with Product and Marketing to improve customer outcomes and KPIs.

Lead the customer relationship lifecycle for major healthcare clients, ensuring successful implementation, adoption, and commercial outcomes while building executive partnerships and managing cross-functional coordination.

The Customer Success Manager oversees account management, ensures client satisfaction through relationship-building, manages renewals, and collaborates with internal teams for optimal product usage.

Manage a portfolio of clients to drive adoption, retention, and growth. Serve as primary relationship owner, run business reviews, identify upsell/cross-sell opportunities, monitor customer health, coordinate with internal teams, advocate for customers, and maintain success plans and account records to ensure outcomes and loyalty.

Partner with Sales to drive product adoption and behavioural change through tailored training, workshops and consulting. Use data to identify opportunities, manage senior stakeholder relationships, feed client insights to Product, and act as subject-matter expert on recruitment systems and SEEK solutions.

Manage a portfolio of small-business customers to drive retention, adoption, and expansion. Build relationships, define success plans, monitor customer health, mitigate risk, collaborate cross-functionally, and use AI and data to scale impact and forecast renewals.

Lead strategic customer success for large APAC accounts, drive value realization and adoption, mentor team members, manage cross-functional projects, advocate customer needs internally, and run on-site engagements. Requires travel and close collaboration with Sales, Product, and Engineering.

Manage a portfolio of APAC customers to drive adoption, retention, and expansion of Algolia. Build consultative relationships, run business reviews, coordinate with Solutions Architects and Sales, identify risks and upsell opportunities, document ROI, and act as the voice of the customer to improve product and processes.

Manage scaled customer success for Fin's AI-powered products: drive adoption, design scalable playbooks, own onboarding, monitor health metrics, identify risks/opportunities, collaborate cross-functionally, and feed customer insights into product and processes.

Own day-to-day client relationships from implementation through outcomes. Manage onboarding, coordinate sensor installations, answer inbound queries, run business reviews, deliver dashboard demos and ad hoc analysis, and identify upsell opportunities to increase satisfaction, engagement, and account growth.

The Customer Success Manager will manage customer relationships post-sale, drive adoption, ensure renewals, identify expansion opportunities, and lead success initiatives.

Manage a portfolio of cloud customers to drive onboarding, adoption, retention, renewals and growth. Build executive relationships, run business reviews, monitor customer health, identify upsell opportunities, resolve escalations, and advocate internally to improve product and service outcomes.

Manage a portfolio of enterprise B2B SaaS customers to drive adoption of Fonoa's indirect tax platform. Lead onboarding, implementation project management, account health monitoring, upsell/cross-sell opportunities, renewals, and executive stakeholder relationships. Act as customer advocate to the product team and build referenceable customer case studies while shaping the company's customer success strategy.

Serve as trusted advisor for assigned SaaS accounts post-sale: drive adoption, retention, renewals and upsells; build stakeholder relationships; run QBRs; coordinate cross-functional teams to ensure customers realize value.

The Customer Success Manager will build client relationships, ensure technology adoption, and enhance service value while collaborating with teams to address customer needs and feedback.

Own end-to-end customer lifecycle for upmarket APAC accounts: lead implementations and onboarding, drive adoption and customer health, build strategic relationships, troubleshoot configurable product setups, and partner cross-functionally to realize long-term customer value.

Lead AI-driven transformation for Enterprise and Mid-Market ANZ accounts by architecting scalable solutions on the monday.com platform, driving adoption, enabling organizational change, using data to grow accounts, running workshops, and influencing product and engineering roadmaps for AI and integrations.

The Customer Success Manager will engage with military and governmental agencies in South Korea and ANZ, ensuring customer satisfaction and retention while integrating Planet's geospatial data into their workflows.

The Customer Success Manager will support customers by resolving issues, onboarding them to Canonical products, and collaborating with teams to enhance user experience.