Top Customer Success Manager Jobs in Sydney

Manage a hybrid portfolio of named and scaled accounts to drive Net Revenue Retention. Lead onboarding, adoption, renewals, expansion, and churn mitigation through strategic plans and scaled lifecycle programs. Monitor customer health, coordinate escalations, forecast portfolio performance, and partner cross-functionally to deliver value, increase adoption, and grow revenue.

Manage product and partnership success for enterprise customers of LogicMonitor. Drive adoption, retention, onboarding, renewals, and expansion through training, success plans, business reviews, escalation management, and cross-functional coordination to ensure customer value and advocacy.

Own the launch-to-scale lifecycle for Rokt Ads advertisers in ANZ, including onboarding, account planning, performance reviews, churn prevention, senior stakeholder management, escalations, investment negotiation, and expansion. Partner with Sales, Solutions, Analytics, Operations, and Product to remove blockers. Build repeatable customer success playbooks and support the development of newer CSMs.

Manage a portfolio of small-business customers to drive retention, adoption, and expansion. Build relationships, define success plans, monitor customer health, mitigate risk, collaborate cross-functionally, and use AI and data to scale impact and forecast renewals.

Manage a high-volume portfolio of 150–250 client accounts, overseeing renewals, retention, upselling, client communications, orientations, reporting, and CRM maintenance. Identify at-risk and inactive accounts, track engagement and account health, ensure contractual compliance, respond to inquiries, and escalate expansion opportunities. The role requires strong organization, commercial judgment, communication, and efficiency in a transactional customer success environment.

Own strategic customer success for complex, multi-org Signature accounts. Develop success plans, align business and technical goals, mobilize resources, influence executives, manage risks and escalations, guide AI governance, conduct root-cause analysis, advocate for customers, and mentor colleagues. The role requires deep Salesforce platform expertise, strong executive communication, and experience supporting Sales Cloud and Service Cloud customers, particularly in automotive or related industries.

Manage a portfolio of 20–30 enterprise accounts, building senior stakeholder relationships, monitoring account health, driving adoption, retention, upsell and cross-sell opportunities, and coordinating internal teams to resolve incidents, service requests and billing issues. Develop customer success plans, conduct structured engagement and QBRs, maintain Salesforce records, and use logistics, commercial and customer data to improve outcomes and reduce churn.

Manage post-sale relationships with enterprise customers across Australia and New Zealand. Develop success plans, drive product adoption and value realization, monitor customer health, conduct business reviews, support renewals and expansions, identify risks and growth opportunities, and coordinate with Sales, Product, Delivery, Support, Consulting, and Billing teams to deliver strong customer outcomes.

Own customer success for IFS enterprise software accounts by driving product adoption, value realization, satisfaction, renewals, service utilization, and executive relationships. Lead virtual delivery teams, steering committees, risk management, escalations, customer references, and Voice of Customer reporting. Collaborate with Sales, Support, R&D, delivery teams, and partners to identify expansion opportunities and ensure successful customer outcomes.

Own and drive retention, adoption, and growth for a portfolio of small-business customers. Build relationships with decision makers, define success plans, monitor health, mitigate risk, identify expansion opportunities, collaborate cross-functionally for renewals, and use AI and data to scale impact and forecast renewals.

Manage named APAC accounts to drive adoption, retention and expansion of Multiplier's EOR/AOR and global payroll products. Build consultative relationships, monitor product usage, surface customer feedback to Product, coordinate with Sales/Ops/Engineering, and identify growth opportunities while executing account planning and quota attainment.

Manage post-sales customer relationships across Solutions and Research Sales portfolios. Onboard, enable, and drive adoption of Elsevier solutions to maximize retention, renewals, upsell/cross-sell, and customer satisfaction. Deliver training, demonstrate ROI, coordinate with sales and technical teams, and share insights across the organization.

Serve as the primary post-sales contact to onboard, enable, and drive value realization for customers. Build relationships, support retention and renewals, identify upsell/cross-sell opportunities, deliver training and demos, coordinate with sales and technical teams, and act as a trusted advisor to maximize adoption and customer satisfaction.

Own strategic post-sale relationships for cybersecurity SaaS customers, guiding onboarding, adoption, renewals, expansion, and value realization. Develop joint success plans, track KPIs and risks, lead QBRs and executive readouts, and partner with Sales, Technical Account Managers, Solutions Architects, and Product teams. Translate cloud security capabilities into measurable business outcomes, security improvements, and ROI while aligning customer executives and technical stakeholders.

The Senior Enterprise Customer Success Manager will lead initiatives to improve customer satisfaction and retention while ensuring clients derive maximum value from Workato's services. Responsibilities include managing key accounts and collaborating across teams to deliver exceptional customer experiences.

Lead a portfolio of mid-market to enterprise customers to drive adoption and expansion of the Moveworks AI Assistant on the ServiceNow platform. Act as trusted advisor to executives, translate business needs into integrated AI-workflow solutions, track success metrics, mitigate risks, and support renewals and expansions while influencing product roadmap.

Own post-sale lifecycle for a portfolio of strategic enterprise accounts across ANZ. Develop and execute success plans, lead executive and quarterly business reviews, drive product adoption and retention, identify expansion opportunities, monitor customer health, coordinate internal teams, capture customer insights in Salesforce, and build executive relationships to increase renewals and advocacy.

Manage a focused portfolio of high-value enterprise customers, build structured success plans, drive cross-departmental adoption, lead executive-level conversations and workshops, identify and mitigate risk, and create advocacy and expansion opportunities tied to business outcomes.

Own end-to-end customer lifecycle for upmarket APAC accounts: lead implementations and onboarding, drive adoption and customer health, build strategic relationships, troubleshoot configurable product setups, and partner cross-functionally to realize long-term customer value.

Manage the full lifecycle for enterprise customers: onboarding, adoption, renewals, and expansion. Act as primary contact and technical consultant, drive product adoption, gather customer feedback, and implement repeatable processes to maximize customer value and business outcomes.

Manage low-touch onboarding, retention, renewals, and expansions for small global customers (APAC/Japan). Provide product adoption support, coordinate cross-functional teams, identify upsell opportunities, and maintain client communications to ensure value realization.

Own outcomes for a portfolio of RelativityOne subscription accounts by driving adoption, value realization, renewal readiness, and ROI documentation. Monitor health scores and adoption signals, proactively remediate risks, maintain Gainsight records, and collaborate with Sales and Adoption Services. Create scalable customer programs, including digital communications, trainings, and resources, while using AI tools to improve outreach, analyze usage patterns, and develop ROI narratives. Document experiments and contribute insights to customer success playbooks.

The Customer Success Manager will support customers by resolving issues, onboarding them to Canonical products, and collaborating with teams to enhance user experience.

The Customer Success Manager will build client relationships, ensure technology adoption, and enhance service value while collaborating with teams to address customer needs and feedback.

Manage a portfolio of Microvellum and INNERGY Engineering customers as a trusted advisor. Drive product adoption, monitor health, coordinate with support and services, influence product feedback, support renewals and expansions, and maintain CRM account plans to maximize retention and customer value.