Top Customer Success Manager Jobs in Sydney

Manage product and partnership success for enterprise customers of LogicMonitor. Drive adoption, retention, onboarding, renewals, and expansion through training, success plans, business reviews, escalation management, and cross-functional coordination to ensure customer value and advocacy.

Manage a hybrid portfolio of named and scaled accounts to drive Net Revenue Retention. Lead onboarding, adoption, renewals, expansion, and churn mitigation through strategic plans and scaled lifecycle programs. Monitor customer health, coordinate escalations, forecast portfolio performance, and partner cross-functionally to deliver value, increase adoption, and grow revenue.

Manage a portfolio of APJ customers to drive adoption, measurable outcomes, and advocacy for GitLab. Provide deployment guidance, lead workshops and Centers of Excellence, translate product usage into actionable recommendations, monitor KPIs, and collaborate cross-functionally to support retention and expansion.

Manage a portfolio of cloud customers to drive onboarding, adoption, retention, renewals and growth. Build executive relationships, run business reviews, monitor customer health, identify upsell opportunities, resolve escalations, and advocate internally to improve product and service outcomes.

The Customer Success Manager will build client relationships, ensure technology adoption, and enhance service value while collaborating with teams to address customer needs and feedback.

Manage long-term ERP client relationships to drive license upsells, renewals, support agreements and consulting engagements. Create account plans, report KPIs, run marketing campaigns, manage vendors/contracts, track pipeline in CRM, and promote process improvement and technology solutions.

The Customer Success Manager will engage with enterprise clients, foster relationships, reduce churn, and identify upsell opportunities while providing guidance on the Similarweb platform.

Manage a portfolio of Microvellum and INNERGY Engineering customers as a trusted advisor. Drive product adoption, monitor health, coordinate with support and services, influence product feedback, support renewals and expansions, and maintain CRM account plans to maximize retention and customer value.

Manage a portfolio of ~300 automotive dealer customers as their primary contact, driving product adoption and retention through data-driven insights, strategic advice, and cross-team collaboration to grow customer value and deliver excellent experiences.

Manage a portfolio of ~300 automotive dealer customers as their primary contact. Drive adoption, retention and growth through proactive support, data-driven insights, product education, and cross-team collaboration with Sales, Advertising and Onboarding.

Manage a high-volume portfolio of Industry & Leisure SaaS customers to drive retention, product adoption and growth. Act as primary relationship owner for non-enterprise clients, deliver performance reviews, monitor account health, provide best-practice guidance, identify churn risk, and collaborate with Sales, Onboarding and Advertising teams to optimise customer outcomes.

Manage a portfolio of AECO enterprise customers in Australia/New Zealand to drive onboarding, adoption, and expansion of Autodesk solutions. Co-create and execute Customer Success Plans, monitor usage and health metrics, reduce churn, document business value, and coordinate across Sales, Channel Partners, and internal teams to achieve measurable outcomes.

Manage client relationships from onboarding through renewal, drive commercial growth and 20% upsell, develop strategic account plans and roadmaps, document client data in CRM, deliver insights and thought leadership, and collaborate cross-functionally to improve processes.

Own assigned service accounts to maximize customer value and recurring revenue. Drive renewals, upsell and cross-sell opportunities, ensure service delivery meets SLAs, monitor system performance, present data-driven insights, coordinate field and technical teams, and support lifecycle planning for critical power and cooling infrastructure.

Proactively manage customer health across the full base using health scores and usage signals to prevent churn, drive adoption, and identify expansion. Execute retention and expansion plays, handle cancellation conversations, accelerate time-to-value, capture customer feedback, and report on impact while collaborating cross-functionally.

Manage post-sale customer relationships for Objective Connect, driving product adoption, renewals and expansion. Understand customer workflows, run reviews, trainings and workshops, surface feedback to Product and Engineering, monitor customer health, and collaborate with Sales, Support and internal teams to ensure strong outcomes and growth.

Lead a portfolio of mid-market to enterprise customers to drive adoption and expansion of the Moveworks AI Assistant on the ServiceNow platform. Act as trusted advisor to executives, translate business needs into integrated AI-workflow solutions, track success metrics, mitigate risks, and support renewals and expansions while influencing product roadmap.

Manage a book of enterprise customers through onboarding, adoption, retention and expansion. Lead success reviews, produce metrics and product updates, monitor account health, collaborate with sales and professional services, log activity in Salesforce, and meet quarterly renewal and adoption targets.

Serve as the named Customer Success Manager for Signature customers, orchestrating onboarding through renewal. Coordinate multi-org, multi-cloud deliverables, align business and technical stakeholders, drive Customer Success Score metrics, manage escalations and red accounts, and partner across internal teams to deliver value and expansion.

Manage post-sale lifecycle for a portfolio of strategic ANZ enterprise accounts, drive adoption and time-to-value, lead executive reviews, mitigate risk, coordinate cross-functional delivery, capture success metrics in Salesforce, and identify expansion opportunities to grow long-term customer partnerships.

Own and grow complex enterprise accounts by driving adoption, delivering product demonstrations and custom solutions, running strategic research projects, and building in-person stakeholder relationships. Monitor account performance, scope projects with clients, enable cross-functional stakeholders, and collaborate with Delivery, Product, Sales and Fulfilment teams to ensure insights drive business outcomes.

Partner with Sales to drive product adoption and sustainable growth by delivering tailored training and consulting. Use data to identify opportunities and retention risks, facilitate workshops/webinars, act as subject matter expert, feed client insights to Product, and manage senior internal and client relationships to increase product value.

Senior Strategic Customer Success Manager owning executive relationships and commercial health of high-value financial services accounts. Drive retention, expansion, and measurable business outcomes by translating FICO platform capabilities into credit-risk, fraud, and decisioning-led value. Lead cross-functional teams, manage renewals, forecast in Salesforce, and influence product and go-to-market strategy with domain expertise.

Manage strategic client accounts, lead CRO and email initiatives, support AI agent development and training, review contractor work, and expand multi-channel marketing services beyond SEO.

Responsible for the post-sales relationship with strategic customers, focusing on adoption, renewals, expansion, and product expertise. Establish Customer Success processes in a new region and drive value realization for clients.