Top Customer Success Manager Jobs in Sydney

Manage a hybrid portfolio of named and scaled accounts to drive Net Revenue Retention. Own onboarding, adoption, renewals, expansion, and advocacy through one-to-one strategic management and one-to-many digital programs. Monitor health, mitigate churn, lead escalations, and partner cross-functionally to translate customer insights into growth. Measure success via NRR, renewal performance, expansion pipeline, engagement, and churn reduction.

The Customer Success Manager at Smartly manages customer accounts, drives marketing excellence, collaborates with teams, and develops vertical expertise in social advertising.

Own the post-sale lifecycle for named accounts: onboarding, AI adoption, value delivery, renewals and expansion. Run hands-on AI workshops, develop success plans and playbooks, build internal champions, conduct business reviews with senior stakeholders, partner with AEs on growth, and share customer insights with Product. Help define and scale Customer Success at Notion. Role requires in-person attendance on three anchor days in Sydney.

Manage a portfolio of APJ customers to drive adoption, measurable outcomes, and advocacy for GitLab. Provide deployment guidance, lead workshops and Centers of Excellence, translate product usage into actionable recommendations, monitor KPIs, and collaborate cross-functionally to support retention and expansion.

Manage and scale multiple customer accounts by delivering short, high-impact technical consultations, driving proactive engagement via data signals, partnering with Sales, leading digital initiatives, and creating repeatable playbooks to improve adoption, retention, and expansion.

Lead AI-driven transformation for Enterprise and Mid-Market ANZ accounts by architecting scalable solutions on the monday.com platform, driving adoption, enabling organizational change, using data to grow accounts, running workshops, and influencing product and engineering roadmaps for AI and integrations.

Manage client relationships from onboarding through renewal, drive commercial growth and 20% upsell, develop strategic account plans and roadmaps, document client data in CRM, deliver insights and thought leadership, and collaborate cross-functionally to improve processes.

As a Customer Success Manager, you will support advertisers in onboarding and growing on OpenAI's advertising platform, managing relationships, analyzing performance, and collaborating with internal teams to enhance the advertiser experience.

Own strategic relationships for a portfolio of major APAC accounts, drive adoption and retention of an enterprise AI platform, lead change management and executive engagement, surface customer insights to Product, and enable expansion across complex legal and enterprise environments.

Own a portfolio of post-implementation AU clients to drive adoption, retention, renewals, and expansion. Run structured engagement cadences and QBRs, monitor account health, identify and scope billable Professional Services, partner with Implementation, and feed client insights back to Product and Engineering.

Proactively manage customer health across the full base using health scores and usage signals to prevent churn, drive adoption, and identify expansion. Execute retention and expansion plays, handle cancellation conversations, accelerate time-to-value, capture customer feedback, and report on impact while collaborating cross-functionally.

Serve as the named Customer Success Manager for Signature customers, orchestrating onboarding through renewal. Coordinate multi-org, multi-cloud deliverables, align business and technical stakeholders, drive Customer Success Score metrics, manage escalations and red accounts, and partner across internal teams to deliver value and expansion.

Partner with Sales to drive product adoption and sustainable growth by delivering tailored training and consulting. Use data to identify opportunities and retention risks, facilitate workshops/webinars, act as subject matter expert, feed client insights to Product, and manage senior internal and client relationships to increase product value.

Manage a portfolio of B2B accounts to drive retention, adoption, upsell and NPS. Lead renewals, coordinate onboarding and training, act as customer advocate across teams, run business reviews, and support senior stakeholder engagement to ensure long-term satisfaction.

Senior Strategic Customer Success Manager owning executive relationships and commercial health of high-value financial services accounts. Drive retention, expansion, and measurable business outcomes by translating FICO platform capabilities into credit-risk, fraud, and decisioning-led value. Lead cross-functional teams, manage renewals, forecast in Salesforce, and influence product and go-to-market strategy with domain expertise.

Manage strategic client accounts, lead CRO and email initiatives, support AI agent development and training, review contractor work, and expand multi-channel marketing services beyond SEO.

The Technical Program Manager at Guesty will provide technical guidance, resolve customer challenges, drive product adoption, and advocate for client needs to enhance overall satisfaction and retention.

The Customer Success Manager will engage with military and governmental agencies in South Korea and ANZ, ensuring customer satisfaction and retention while integrating Planet's geospatial data into their workflows.

Responsible for the post-sales relationship with strategic customers, focusing on adoption, renewals, expansion, and product expertise. Establish Customer Success processes in a new region and drive value realization for clients.

Manage enterprise customer relationships in APAC to drive retention and product adoption. Onboard and train clients, develop success plans, remove growth roadblocks, document interactions in CRM, provide support, and relay product feedback to inform development. Partner with account managers on renewals and ensure customers maximize value from the Criteria platform.

Manage a large mid-market and enterprise SaaS portfolio to drive onboarding, adoption, renewals, retention, and growth. Identify churn risks and upsell opportunities, maintain account data in Salesforce, collaborate cross-functionally with Sales, Support, and Customer Experience, and cultivate customer advocacy to maximize lifetime value.

Manage onboarding, adoption, health monitoring, renewals, and expansions for enterprise customers using Coder. Coordinate cross-functionally with Sales, Support, and Product, remove adoption blockers, provide product guidance, and report usage and customer health.

Manage a portfolio of high-potential creators to drive onboarding, activation, and retention. Design onboarding flows, track health (NRR, engagement), preempt churn, optimize lifecycle playbooks, and collaborate with Product and Marketing to improve customer outcomes and KPIs.

The Enterprise Customer Success Manager at Canonical is responsible for onboarding customers, managing relationships, identifying growth opportunities, and collaborating with cross-functional teams to enhance customer satisfaction.

The Customer Success Manager will drive client success for mid-market and enterprise accounts, focusing on onboarding, retention, and ROI analysis while collaborating with internal teams to enhance service delivery.