Top Customer Success Manager Jobs in Sydney

Manage customer success for Mastercard’s Economics Intelligence Solutions across Asia-Pacific. Responsibilities include onboarding, product delivery, demos, training, customer coaching, insight presentations, support, renewals, expansion, churn prevention, and partnership with product, sales, and delivery teams. The role requires building executive-level relationships, solving customer problems, identifying product improvements, and communicating the value of economic and payments data solutions.

Manage product and partnership success for enterprise customers of LogicMonitor. Drive adoption, retention, onboarding, renewals, and expansion through training, success plans, business reviews, escalation management, and cross-functional coordination to ensure customer value and advocacy.

Own proactive, signal-led customer success across a SaaS customer base. Monitor health and usage data, manage retention and churn, identify expansion opportunities, support onboarding and adoption, gather customer feedback, maintain CRM records, refine playbooks, and collaborate with Sales, Support, Product, and Marketing to improve retention, growth, and customer outcomes.

Manage relationships with enterprise automotive dealer groups, driving SaaS product adoption, engagement, retention, and growth. Use customer data to identify risks and opportunities, deliver reporting and insights, support onboarding and renewals, and identify upsell opportunities. The role combines field-based and virtual customer engagement while partnering with account management, sales, and onboarding teams.

Manage sales operations and customer-facing processes across the sales journey. Responsibilities include contract administration, CRM and finance updates, lead qualification, sales meetings, pipeline management, external BDM and stakeholder coordination, sales team support, meeting documentation, and follow-up. The role maintains accurate records, identifies pipeline bottlenecks, supports client communications, and helps ensure efficient collaboration across internal teams and external partners.

Own and grow complex enterprise accounts by driving adoption, delivering product demonstrations and custom solutions, running strategic research projects, and building in-person stakeholder relationships. Monitor account performance, scope projects with clients, enable cross-functional stakeholders, and collaborate with Delivery, Product, Sales and Fulfilment teams to ensure insights drive business outcomes.

Own the launch-to-scale lifecycle for Rokt Ads advertisers in ANZ, including onboarding, account planning, performance reviews, churn prevention, senior stakeholder management, escalations, investment negotiation, and expansion. Partner with Sales, Solutions, Analytics, Operations, and Product to remove blockers. Build repeatable customer success playbooks and support the development of newer CSMs.

Manage a high-volume portfolio of 150–250 client accounts, overseeing renewals, retention, upselling, client communications, orientations, reporting, and CRM maintenance. Identify at-risk and inactive accounts, track engagement and account health, ensure contractual compliance, respond to inquiries, and escalate expansion opportunities. The role requires strong organization, commercial judgment, communication, and efficiency in a transactional customer success environment.

Own strategic customer success for complex, multi-org Signature accounts. Develop success plans, align business and technical goals, mobilize resources, influence executives, manage risks and escalations, guide AI governance, conduct root-cause analysis, advocate for customers, and mentor colleagues. The role requires deep Salesforce platform expertise, strong executive communication, and experience supporting Sales Cloud and Service Cloud customers, particularly in automotive or related industries.

Manage a portfolio of 20–30 enterprise accounts, building senior stakeholder relationships, monitoring account health, driving adoption, retention, upsell and cross-sell opportunities, and coordinating internal teams to resolve incidents, service requests and billing issues. Develop customer success plans, conduct structured engagement and QBRs, maintain Salesforce records, and use logistics, commercial and customer data to improve outcomes and reduce churn.

Own customer success for IFS enterprise software accounts by driving product adoption, value realization, satisfaction, renewals, service utilization, and executive relationships. Lead virtual delivery teams, steering committees, risk management, escalations, customer references, and Voice of Customer reporting. Collaborate with Sales, Support, R&D, delivery teams, and partners to identify expansion opportunities and ensure successful customer outcomes.

Own customer outcomes for AI legal solutions across Australian law firms and corporate legal departments. Lead onboarding, implementation, training, adoption, success planning, ROI measurement, renewals, and expansion opportunities. Build executive relationships, coordinate cross-functional issue resolution, support trials and proofs of concept, and communicate customer insights to product, sales, and marketing teams.

Manage named APAC accounts to drive adoption, retention and expansion of Multiplier's EOR/AOR and global payroll products. Build consultative relationships, monitor product usage, surface customer feedback to Product, coordinate with Sales/Ops/Engineering, and identify growth opportunities while executing account planning and quota attainment.

Manage post-sales customer relationships across Solutions and Research Sales portfolios. Onboard, enable, and drive adoption of Elsevier solutions to maximize retention, renewals, upsell/cross-sell, and customer satisfaction. Deliver training, demonstrate ROI, coordinate with sales and technical teams, and share insights across the organization.

Serve as the primary post-sales contact to onboard, enable, and drive value realization for customers. Build relationships, support retention and renewals, identify upsell/cross-sell opportunities, deliver training and demos, coordinate with sales and technical teams, and act as a trusted advisor to maximize adoption and customer satisfaction.

Own strategic post-sale relationships for cybersecurity SaaS customers, guiding onboarding, adoption, renewals, expansion, and value realization. Develop joint success plans, track KPIs and risks, lead QBRs and executive readouts, and partner with Sales, Technical Account Managers, Solutions Architects, and Product teams. Translate cloud security capabilities into measurable business outcomes, security improvements, and ROI while aligning customer executives and technical stakeholders.

The Senior Enterprise Customer Success Manager will lead initiatives to improve customer satisfaction and retention while ensuring clients derive maximum value from Workato's services. Responsibilities include managing key accounts and collaborating across teams to deliver exceptional customer experiences.

Lead a portfolio of mid-market to enterprise customers to drive adoption and expansion of the Moveworks AI Assistant on the ServiceNow platform. Act as trusted advisor to executives, translate business needs into integrated AI-workflow solutions, track success metrics, mitigate risks, and support renewals and expansions while influencing product roadmap.

Manage a focused portfolio of high-value enterprise customers, build structured success plans, drive cross-departmental adoption, lead executive-level conversations and workshops, identify and mitigate risk, and create advocacy and expansion opportunities tied to business outcomes.

Own end-to-end customer lifecycle for upmarket APAC accounts: lead implementations and onboarding, drive adoption and customer health, build strategic relationships, troubleshoot configurable product setups, and partner cross-functionally to realize long-term customer value.

Manage the full lifecycle for enterprise customers: onboarding, adoption, renewals, and expansion. Act as primary contact and technical consultant, drive product adoption, gather customer feedback, and implement repeatable processes to maximize customer value and business outcomes.

Manage low-touch onboarding, retention, renewals, and expansions for small global customers (APAC/Japan). Provide product adoption support, coordinate cross-functional teams, identify upsell opportunities, and maintain client communications to ensure value realization.

Own outcomes for a portfolio of RelativityOne subscription accounts by driving adoption, value realization, renewal readiness, and ROI documentation. Monitor health scores and adoption signals, proactively remediate risks, maintain Gainsight records, and collaborate with Sales and Adoption Services. Create scalable customer programs, including digital communications, trainings, and resources, while using AI tools to improve outreach, analyze usage patterns, and develop ROI narratives. Document experiments and contribute insights to customer success playbooks.

The Customer Success Manager will support customers by resolving issues, onboarding them to Canonical products, and collaborating with teams to enhance user experience.

Own a portfolio of strategic and enterprise customers, driving retention, margin, pricing, contract strategy, tenders, renewals, and negotiations. Build executive-level relationships across operations, procurement, finance, and supply chain. Analyze lane-level cost-to-serve, address margin leakage, lead strategic business reviews, resolve systemic issues, and mentor customer success managers. The role requires strong commercial ownership, analytical communication, and experience growing share of wallet while mitigating churn.