Top Customer Success Manager Jobs in Sydney
As a Customer Success Manager, you will be responsible for managing relationships with approximately 40 Mid Market/Enterprise customers, helping them to strategically increase their email revenue using Klaviyo's platform. You will use problem-solving skills to support technically diverse clients and advocate for customer needs internally, fostering a collaborative team environment.
The Customer Success Manager at Smartly is responsible for managing customer accounts, offering consultative advice on online marketing strategies, resolving advertiser issues, and nurturing client relationships. This role involves collaboration with customers and internal teams to enhance product adoption and optimize campaign performance.
The Strategic Customer Success Manager will lead post-sales experiences for large, complex customers, ensuring they realize the value of their Dynatrace investment. Responsibilities include relationship building, driving renewals and account growth, and collaborating internally to promote customer satisfaction and product utilization.
Associate Customer Success Manager or Customer Success Manager providing superior service to institutional investment software clients. Responsibilities include educating clients, driving adoption, collaborating with CSMs, proactive outreach, building product knowledge, resolving client issues, and analyzing customer data. Qualifications include 0-2 years of experience for Associate Customer Success and a minimum of three years for Customer Success Manager, quantitative aptitude, long-term client relationships, communication skills, financial knowledge, customer service focus, attention to detail, and proactive problem-solving approach.
As a Strategic Customer Success Manager, you will build relationships with customers to enhance product adoption and expansion of Atlassian solutions. Your role includes developing success plans, managing complex implementations, and identifying risks to ensure customer satisfaction and value realization.
The Customer Success Manager is responsible for overseeing a small group of strategic accounts, orchestrating all deliverables, ensuring customer satisfaction, and driving value for ServiceNow Impact Guided customers. They also act as the voice of the customer, manage escalations, drive innovation projects, and lead major programs and initiatives within the GEO Guided team.
As a Strategic Customer Success Manager at Atlassian, you'll build trusted advisor relationships with executive-level customers, helping them maximize the value of their Atlassian investments through proactive engagement and tailored success plans. You'll guide customers through complex implementations while developing strategies for product adoption and mitigating churn, ensuring they receive exceptional support throughout their lifecycle.
The Customer Success Manager builds strong relationships with clients, ensuring their success with monday.com by managing accounts, conducting demos, and collaborating with product teams. Responsibilities include onboarding clients, leading webinars, and influencing product development based on customer feedback.
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As a Customer Success Manager, you will manage client relationships, improve products, implement solutions, and perform technical demos within the AEC industry. Your role includes guiding customers, conducting business reviews, and promoting product adoption and revenue growth through effective communication and organizational skills.
As a Customer Success Manager, you will maintain customer relationships, onboard new clients, drive renewals, track metrics, and collaborate closely with sales to enhance customer engagement with Dovetail's product.
As a Customer Success Manager at Connecteam, you'll be tasked with developing strong customer relationships to enhance retention and loyalty. Your key responsibilities include onboarding customers, assessing client health, mitigating churn, and collaborating with various teams to ensure customer success and satisfaction.
As a Customer Success Manager, you will support customers through deployment, training, and adoption. You will manage customer relationships, ensure retention, analyze data for insights, and collaborate with other teams for product optimization.
The Customer Success Manager will ensure the success of relationships with Alt-Fi Lenders by participating in implementation processes, analyzing client needs, coordinating with internal teams, managing contract renewals, and identifying opportunities for cross-selling Q2 products and services.
Yotpo is seeking a Customer Success Manager to set the vision, strategy, and roadmap for brands, act as a strategic advisor, build strong client relationships, drive upsells and cross-sells, and optimize the customer experience. The role requires experience in CSM or Account Management, understanding of digital marketing, a retention mindset, and the ability to prioritize and manage multiple projects in a fast-paced environment. Australian work authorization is a must.
The Customer Success Manager at INGENIOUS.BUILD is responsible for managing client relationships, ensuring customer satisfaction, conducting technical demos, and upselling services. The role involves collaborating with clients, improving product adoption, and bridging communication between departments to enhance customer loyalty and retention.
The Customer Success Manager at Logixboard plays a critical role in providing proactive guidance and dynamic suggestions to customers, optimizing the value of their investment in the customer experience platform. Responsibilities include partnering with Account Managers, facilitating training programs, establishing KPIs, and analyzing client feedback to drive platform adoption and revenue growth.
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The Customer Success Manager oversees a portfolio of accounts and ensures an amazing customer experience by proactively anticipating needs, recommending additional products and services, and providing excellent customer service. They collaborate with various teams to coordinate successful customer relationships and onboarding processes, aiming for long-term satisfaction.
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As a Staff Customer Success Manager, you will champion the largest and most critical customers, act as the primary post-sales point of contact, drive adoption and implementation of Kong products, and manage customer accounts. You will need 5 to 7 years of technical, customer-facing experience, hands-on experience with DevOps or full-stack development, excellent communication skills, and the ability to manage multiple projects simultaneously.
The Customer Success Manager at AfterShip is responsible for managing existing client accounts, leading onboarding processes, conducting business reviews, resolving technical issues, and ensuring clients maximize their value from AfterShip's services. Collaboration with global teams and a focus on retention and growth in the APAC markets are key aspects of the role.
As a Senior Customer Success Manager at Sonder, you will oversee the entire customer journey for Enterprise clients, focusing on activation, usage, and renewals. Your role includes driving customer engagement, analyzing performance metrics, fostering partnerships, and mentoring team members to ensure customer satisfaction and long-term success.
The Manager, Customer Success will lead Stake's Global Customer Success function, defining vision and strategies for customer engagement. Responsibilities include managing a team, enhancing customer satisfaction, ensuring compliance, addressing customer pain points, and collaborating on strategic initiatives to improve service and retention.
Lead the ANZ Customer Success team at Okta, providing thought leadership and strategic problem-solving to help customers on their Identity journey. Build and lead a diverse team, coach team members, and foster a culture of collaboration, innovation, and excellence. Develop customer success playbooks to guide the team in producing high-quality outputs. Partner with customers to maximize the value of the Okta platform.
Drive and refine Customer Success processes to deliver exceptional value, support all systems and administrative tasks, plan for team capacity, track key metrics, provide insights for continuous improvement, and facilitate team enablement sessions.
The Commercial Customer Success Engineer will help strategic commercial customers adopt Procore's software, providing recommendations, crafting presentations, and fostering collaboration both internally and with clients, while ensuring customer satisfaction and product adoption. This position requires significant expertise in customer success practices and the construction industry.
The Enterprise Customer Success Engineer will champion Procore's products to ensure the success of enterprise customers in the construction industry. This role involves making data-driven recommendations, crafting presentations, providing product updates, and collaborating across departments to optimize client experiences and drive product adoption.
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