Top Customer Success Manager Jobs in Sydney

Own and grow a portfolio of existing customer accounts through proactive relationship management, product adoption, renewals, cross-selling, and upselling. Serve as the primary customer contact, identify needs, resolve issues, maintain accurate Salesforce records, forecast opportunities, and support customer satisfaction and revenue growth.

Leads post-sales customer success for APAC clients, managing onboarding, implementation, adoption, success plans, business reviews, retention, churn risk, and expansion opportunities. Serves as the primary customer contact, maintains account records and recovery plans, demonstrates business value, and collaborates with sales, technical account management, professional services, intelligence, and support teams. Requires cybersecurity understanding and the ability to manage complex enterprise relationships.

Own a portfolio of 25+ mid-market and enterprise customers, guiding them from implementation through long-term value realization. Build executive relationships, drive adoption and expansion of the Moveworks AI Assistant across ServiceNow workflows, quantify business outcomes, manage risks and change, and represent customer feedback internally. Support renewals by demonstrating measurable efficiency, cost savings, and employee experience improvements.

Manage client relationships for investor intelligence and investor relations services. Responsibilities include onboarding clients to the ingage CRM platform, delivering shareholder analysis and ownership insights, providing training and ongoing support, managing account satisfaction and retention, identifying growth opportunities, and advising listed companies on investor engagement and market insights. The role also involves cross-functional collaboration, board-level support, and continuous improvement of client delivery processes.

Own banking client relationships from onboarding through long-term retention. Lead implementation planning, coordinate cross-functional teams, manage risks and dependencies, resolve issues, track success metrics, and identify opportunities to increase platform value. Contribute client feedback to product development and build scalable customer success frameworks, playbooks, and processes.

Manage strategic enterprise accounts across APAC, helping customers maximize value from Sigma’s analytics platform. Drive net dollar retention through adoption, upselling, cross-selling, churn reduction, and success planning. Build relationships with stakeholders, provide analytics guidance, advocate for customer needs, and deliver training, webinars, and workshops. The role requires SaaS or analytics experience, strong communication and analytical skills, account growth expertise, and familiarity with SQL, data visualization, cloud analytics platforms, ETL, and production BI solutions.

Own the long-term success, retention, and expansion of a strategic APAC customer portfolio. Develop success plans, drive onboarding and adoption, manage churn risks, support renewals, and build executive relationships. Partner cross-functionally with Sales, Support, Onboarding, Product, and Engineering to deliver customer outcomes. Use customer health data to guide decisions, improve Customer Success processes, and mentor junior managers.

Serve as a strategic advisor to enterprise customers, leading success plans across onboarding, adoption, value realization, retention, renewal, and expansion. Analyze customer and skills data, demonstrate business value, advise executives, manage risks, and coordinate Sales, Product, Professional Services, Support, and other teams to deliver workforce transformation outcomes.

Manages post-sales customer relationships, onboarding, enablement, adoption, value realization, retention, renewals, and expansion opportunities. Serves as a trusted advisor, delivers product training and demonstrations, demonstrates ROI, gathers customer feedback, and collaborates with sales, implementation, support, and product teams to improve customer outcomes and satisfaction.

Manage post-sales customer relationships for Elsevier solutions, leading onboarding, enablement, adoption, training, value realization, retention, renewals, and expansion. Serve as a trusted advisor, demonstrate ROI, identify upsell and cross-sell opportunities, gather customer feedback, and collaborate with Sales, Account Support, product, implementation, and training teams.

Own a portfolio of restaurant accounts across Australia and New Zealand, managing relationships, onboarding, launches, performance reviews, product adoption, issue resolution, and growth plans. Analyze operational and financial metrics, coordinate technical integrations and cross-functional solutions, support commercial discussions, and improve merchant delivery reliability and experience.

Own post-implementation customer relationships, drive adoption and value realization, conduct business reviews, monitor account health, support renewals and expansion, resolve issues, and advocate for customer needs internally. The role requires managing portfolios, engaging stakeholders from end users to executives, delivering training and demonstrations, analyzing customer data, and building long-term client relationships in a SaaS environment.

Lead customer onboarding, training, technical support, relationship management, success planning, retention, renewals, and expansion for B2B SaaS customers. Monitor customer health, usage, CSAT, NPS, and lifetime value while escalating technical issues and advocating for product improvements. As the first Customer Success Manager, establish customer-facing processes and help shape the future customer success organization.

Manage low-touch onboarding, retention, renewals, and expansions for small global customers (APAC/Japan). Provide product adoption support, coordinate cross-functional teams, identify upsell opportunities, and maintain client communications to ensure value realization.

Own post-sales relationships for SAP customers across NSW, developing success plans, monitoring customer health, driving adoption and retention, and identifying renewal and growth opportunities. The role coordinates Sales, Support, Operations, consulting, and delivery teams while advising customers on SAP transformation and optimization. It requires strong stakeholder management, SAP knowledge, communication skills, organization, and customer-centric problem solving.

Own post-sale lifecycle for a portfolio of strategic enterprise accounts across ANZ. Develop and execute success plans, lead executive and quarterly business reviews, drive product adoption and retention, identify expansion opportunities, monitor customer health, coordinate internal teams, capture customer insights in Salesforce, and build executive relationships to increase renewals and advocacy.

Participate in paid, recorded conversations with customer success professionals to help train and evaluate AI systems. Discuss onboarding, implementation, product adoption, account health, renewals, expansion, and challenging account scenarios. Explain and defend account strategies, challenge recommendations, and articulate customer-business tradeoffs using fictional or anonymized examples. Participants need strong spoken communication, customer success experience, reliable internet, a clear microphone, and a webcam.

Manage strategic and enterprise SaaS customers throughout onboarding, implementation, adoption, renewal, and expansion. Serve as a trusted executive advisor, mitigate account risks, drive measurable business outcomes, and identify upsell opportunities. Collaborate with Implementation, Product, Sales, and Support teams, maintain customer records in Planhat, contribute to process improvements, mentor peers, and support customer advocacy and retention goals.

Manage post-sale relationships with law firm clients using LEAP software. Demonstrate features, improve product adoption, monitor client health, identify at-risk accounts, support retention and expansion, maintain Salesforce records, gather feedback, and represent the company at client and industry events. The role requires strong relationship management, presentations, negotiation, and willingness to travel within Australia.

Manage critical customer accounts throughout the lifecycle, driving onboarding, product adoption, value realization, renewals, retention, and revenue growth. Serve as the primary customer contact, resolve issues, deliver technical demonstrations and reports, maintain accurate account information, analyze customer trends, and coordinate cross-functional outcomes. The role also supports customer success playbooks, training materials, product feedback, and process improvement.

Manage a portfolio of tour and activity operators, building relationships and driving long-term value, adoption, growth, and retention. Monitor account health and performance, identify expansion opportunities, provide strategic guidance and product support, and collaborate with Sales and Onboarding teams. Mentor junior team members, improve playbooks and processes, and share customer insights across departments.

Own strategic client relationships from onboarding through renewal, managing account health, satisfaction, retention, and commercial outcomes. Develop account plans, lead QBRs and governance forums, monitor service and commercial performance, identify risks and improvement opportunities, coordinate cross-functional issue resolution, and serve as the primary contact for major client communications. The role partners with Service Centre, Product, and Delivery teams to improve service delivery and build a scalable client success approach.

Own retention, health, renewals, and expansion for complex enterprise partners. Manage executive and cross-functional stakeholder relationships, conduct quarterly reviews and monthly check-ins, visit partners, prevent churn, identify upsell opportunities, provide product feedback, and mentor junior customer success managers. Maintain renewal forecasting and pipeline management while achieving net and gross retention targets.

Manage customer onboarding, enablement, support, and relationship health for Google Marketing Platform users. Lead programmatic media campaigns in Display & Video 360, provide platform training and consulting, coordinate implementations and project delivery, resolve escalations, identify cross-sell opportunities, and support presales activities. Maintain product expertise, certifications, documentation, and customer education while collaborating with internal teams and Google.

Manage relationships with education customers, primarily secondary schools, to drive satisfaction, retention, renewals, and account growth. Responsibilities include success planning, business reviews, customer health monitoring, risk management, technology adoption, and identifying aligned service opportunities. The role partners with sales, service delivery, technical, project, and onsite support teams while advising schools on managed IT services, cloud, infrastructure, cybersecurity, devices, networking, and digital learning environments.