Top IT Support Jobs in Sydney

As a Senior Premier Support Engineer, you will assist customers with technical issues related to Datadog, develop strong relationships with clients, troubleshoot complex problems, and mentor junior team members. You'll engage in various support channels and participate in health check meetings, leveraging your expertise in Datadog’s products and integrations.

The Designated Support Engineer is tasked with managing support and maintenance of NICE platforms, assisting with projects and installations, providing L2/L3 technical support, and enhancing client relationships through effective communication and issue resolution.

The Designated Support Engineer (DSE) at NICE is responsible for supporting and maintaining the NICE platforms at customer sites, managing issues and outages, assisting with projects, installations, and ensuring client satisfaction with the NICE system. Responsibilities include providing L2/L3 support, documentation, health checks, and managing customer relationships effectively.

The Technical Support Specialist at Intercom is responsible for educating and supporting customers on a global level. This role involves problem-solving, troubleshooting, and communicating effectively with customers to ensure they get the most value from the product. The position requires a passion for improvement and efficiency, as well as collaborating with product teams to enhance the customer experience.

The Senior Technical Support Engineer at NICE CXone provides advanced technical support to large enterprise customers. Responsibilities include case management, troubleshooting, customer communication, and collaboration with Technical Support Engineers. This role involves developing relationships with customers and internal teams to ensure successful case resolution and participation in implementation phases as a subject matter expert.

As a Product Support Engineer III at Zscaler, you will troubleshoot complex security and networking issues, assist customers and engineering teams, document incidents, develop training programs, and mentor fellow engineers while fostering a collaborative environment. You will also contribute to product improvements based on customer feedback.

As a Technical Support Engineer at Intercom, you will assist customers in integrating Intercom into their products, troubleshoot issues, and communicate effectively to ensure a great customer experience. Your role involves becoming knowledgeable about the product and working closely with product teams to enhance usability and reliability.

Provide expert technical advice and application support to customers, troubleshoot complex software/hardware issues, maintain customer-facing tools, and collaborate with sales teams to develop technical solutions that exceed customer expectations.