Provide end-to-end internal IT support: troubleshoot hardware/software/networking, manage device lifecycle and MDM, provision access for onboarding/offboarding, maintain asset inventory, support office tech, and collaborate with Security and People to improve IT processes.

Provide advanced L2/L3 IT support for macOS and Windows environments, manage device lifecycle, automate processes, and improve internal systems documentation.

The IT Help Desk Support Engineer provides technical support, resolves client issues, manages tickets, and ensures compliance with service standards while mentoring junior team members.