Top Customer Success Manager Jobs in Sydney

Manage a large portfolio of public sector SaaS accounts, driving onboarding, adoption, renewals, retention, and upsell. Act as trusted advisor, identify churn risks, coordinate cross-functional issue resolution, and maintain account intelligence in Salesforce to deliver measurable customer outcomes.

Lead enterprise customer relationships to ensure adoption and ROI of Cyara's CX assurance platform. Drive outcome-focused success plans, coordinate cross-functional delivery, run Executive Business Reviews, identify expansion opportunities, manage escalations, and provide program management for multinational accounts.

Lead post-sales activities for enterprise Dialpad customers: drive adoption, training, business reviews, escalation management, and cross-functional coordination to ensure retention, growth, and measurable value realization.

Lead retention and expansion across ~140 higher-value Mid-Market and Corporate accounts. Build strategic relationships, define success plans, monitor customer health, mitigate risk, drive adoption and measurable ROI, forecast renewals, and partner cross-functionally using data, AI and HubSpot tooling to prioritise and scale impact.

Partner with strategic Tier 1 and Tier 2 customers to drive adoption, retention and commercial growth for Realtair. Build executive relationships, create strategic success plans, lead Executive Business Reviews, monitor customer health, identify risks and growth opportunities, and act as the customer advocate across Product, Sales and Support. Mentor colleagues and influence cross-functional improvements to elevate customer outcomes and team capability.

Own a portfolio of enterprise customers to drive retention, growth, and satisfaction. Act as trusted advisor, manage escalations, deliver business reviews, develop success plans, capture outcomes, coordinate cross-functional resources, mentor junior team members, and communicate customer feedback to Product.

Lead named APAC accounts to drive retention, expansion, and revenue by building trusted relationships, consultative solutioning, account planning, and cross-functional collaboration. Act as the customer voice for product, identify upsell/cross-sell opportunities, forecast quotas, and ensure customers achieve talent and business objectives with Multiplier.