Top Customer Success Manager Jobs in Sydney

Manage post-sale relationships for customers in Japan, drive product adoption, retention, renewals and expansion, act as customer advocate, and coordinate cross-functional teams to ensure customer success.

Manage a portfolio of school customers to drive retention, adoption, advocacy, and expansion of the Clipboard platform. Deliver training (in-person and online), resolve issues, identify churn risks and upsell opportunities, collaborate cross-functionally, and continuously improve customer success processes. Occasional travel required.

Manage scaled customer success for Fin's AI-powered products: drive adoption, design scalable playbooks, own onboarding, monitor health metrics, identify risks/opportunities, collaborate cross-functionally, and feed customer insights into product and processes.

Manage a portfolio of APAC customers to drive adoption, retention, and expansion of Algolia. Build consultative relationships, run business reviews, coordinate with Solutions Architects and Sales, identify risks and upsell opportunities, document ROI, and act as the voice of the customer to improve product and processes.

Post-sale client-facing role owning relationships, strategic success planning, adoption and expansion of Experian GTM solutions. Drive retention, identify expansion signals, manage client health and renewals, and coordinate cross-functional teams to deliver outcomes.

Manage a portfolio of cloud customers to drive onboarding, adoption, retention, renewals and growth. Build executive relationships, run business reviews, monitor customer health, identify upsell opportunities, resolve escalations, and advocate internally to improve product and service outcomes.

Manage low-touch onboarding, retention, renewals, and expansions for small global customers (APAC/Japan). Provide product adoption support, coordinate cross-functional teams, identify upsell opportunities, and maintain client communications to ensure value realization.

The Customer Success Manager will build client relationships, ensure technology adoption, and enhance service value while collaborating with teams to address customer needs and feedback.

The Customer Success Manager will support customers by resolving issues, onboarding them to Canonical products, and collaborating with teams to enhance user experience.

Manage a portfolio of AECO enterprise customers in Australia/New Zealand to drive onboarding, adoption, and expansion of Autodesk solutions. Co-create and execute Customer Success Plans, monitor usage and health metrics, reduce churn, document business value, and coordinate across Sales, Channel Partners, and internal teams to achieve measurable outcomes.

Manage long-term ERP client relationships to drive license upsells, renewals, support agreements and consulting engagements. Create account plans, report KPIs, run marketing campaigns, manage vendors/contracts, track pipeline in CRM, and promote process improvement and technology solutions.

The Customer Success Manager will engage with enterprise clients, foster relationships, reduce churn, and identify upsell opportunities while providing guidance on the Similarweb platform.

Own and drive retention, adoption, and growth for a portfolio of small-business customers. Build relationships with decision makers, define success plans, monitor health, mitigate risk, identify expansion opportunities, collaborate cross-functionally for renewals, and use AI and data to scale impact and forecast renewals.

Manage the full lifecycle for enterprise customers: onboarding, adoption, renewals, and expansion. Act as primary contact and technical consultant, drive product adoption, gather customer feedback, and implement repeatable processes to maximize customer value and business outcomes.

Manage client relationships from onboarding through renewal, drive commercial growth and 20% upsell, develop strategic account plans and roadmaps, document client data in CRM, deliver insights and thought leadership, and collaborate cross-functionally to improve processes.

Own assigned service accounts to maximize customer value and recurring revenue. Drive renewals, upsell and cross-sell opportunities, ensure service delivery meets SLAs, monitor system performance, present data-driven insights, coordinate field and technical teams, and support lifecycle planning for critical power and cooling infrastructure.

Manage and grow enterprise client relationships in A2P messaging, ensuring exceptional service, renewals, and identifying growth opportunities.

Proactively manage customer health across the full base using health scores and usage signals to prevent churn, drive adoption, and identify expansion. Execute retention and expansion plays, handle cancellation conversations, accelerate time-to-value, capture customer feedback, and report on impact while collaborating cross-functionally.

Own end-to-end customer lifecycle for upmarket APAC accounts: lead implementations and onboarding, drive adoption and customer health, build strategic relationships, troubleshoot configurable product setups, and partner cross-functionally to realize long-term customer value.

Senior Customer Success Manager responsible for owning strategic APAC customer relationships, driving adoption and renewals, executing mutual success plans and reviews, coordinating cross-functional teams, guiding technical integrations (CRM, SSO, APIs), troubleshooting product issues, and translating customer needs into product insights to reduce churn and enable expansion.

Manage and grow enterprise accounts by building usage strategies, delivering product demos and custom solutions, running in-person meetings and conferences, tracking performance, scoping and planning research projects, enabling stakeholders across teams, and collaborating with internal teams to deliver insight-driven outcomes.

Manage client deployments and adoption of ALICE, build stakeholder relationships, onboard and train teams, identify upsell opportunities, provide expert support and troubleshooting, capture customer feedback to influence product roadmap, and travel up to 25%.

Serve as a strategic, technical customer success lead for enterprise and mid-market accounts. Drive adoption, retention, renewals, upsell, and QBRs. Understand integrations and cybersecurity technologies, resolve or triage complex issues, forecast renewal pipeline, and collaborate cross-functionally with Sales, Support, and Product to maximize customer value and growth.

Manage a focused portfolio through the full customer lifecycle to drive adoption, retention, and advocacy. Use data and AI-driven health scoring to identify risks and growth opportunities, troubleshoot independently using tools like Jira, HubSpot, and Gainsight, communicate feedback to Product and Engineering, and collaborate cross-functionally to improve customer outcomes.

Manage onboarding, adoption, health monitoring, renewals, and expansions for enterprise customers using Coder. Coordinate cross-functionally with Sales, Support, and Product, remove adoption blockers, provide product guidance, and report usage and customer health.