Top Customer Success Manager Jobs in Sydney

The Senior Customer Success Manager will create and nurture relationships with strategic customers, ensuring they realize full value from the company's platform. Responsibilities include establishing success criteria, driving platform adoption, educating customers on new features, and maintaining a feedback loop for product enhancements. A focus on customer trust and issue de-escalation is crucial, alongside managing accounts and providing measurable results to drive renewals and expansions.

The Graduate Customer Success Manager at Canonical focuses on supporting customers, addressing ticket requests, enriching documentation, driving campaigns, onboarding new users, and collaborating with sales and support teams to fulfill customer objectives while ensuring an optimal user experience.

The Customer Success Manager will engage with partners and mid-market/SMB customers to promote product adoption, manage renewals and revenue retention, and encourage engagement through various initiatives. Responsibilities include hosting business reviews, monitoring account health, and identifying growth opportunities.

The Customer Success Manager (CSM) at Duck Creek Technologies is responsible for managing and developing multiple medium to large accounts, acting as the primary contact and trusted advisor for customers. They collaborate with internal teams and Customer Success Engineers to drive customer success, focusing on understanding customer goals and ensuring high product adoption.

The Customer Success Manager will build deep client relationships, support the sales cycle from RFP to campaign optimization, and provide proactive client service. Responsibilities include media planning, campaign management, project oversight, and leveraging data for campaign performance improvements.

As a Customer Success Manager, you will manage client relationships, improve products, implement solutions, and perform technical demos within the AEC industry. Your role includes guiding customers, conducting business reviews, and promoting product adoption and revenue growth through effective communication and organizational skills.

As a Customer Success Manager, you will maintain customer relationships, onboard new clients, drive renewals, track metrics, and collaborate closely with sales to enhance customer engagement with Dovetail's product.

As a Customer Success Manager at Logixboard, you'll guide clients in maximizing the value of our customer experience software. You'll partner with sales and marketing teams to ensure effective customer onboarding, training, and adoption of our platform while identifying opportunities for growth and success. Problem-solving and technology comfort are vital in this role.