Top Customer Success Manager Jobs in Sydney

Manage post-sales customer relationships across Solutions and Research Sales portfolios. Onboard, enable, and drive adoption of Elsevier solutions to maximize retention, renewals, upsell/cross-sell, and customer satisfaction. Deliver training, demonstrate ROI, coordinate with sales and technical teams, and share insights across the organization.

Serve as the primary post-sales contact to onboard, enable, and drive value realization for customers. Build relationships, support retention and renewals, identify upsell/cross-sell opportunities, deliver training and demos, coordinate with sales and technical teams, and act as a trusted advisor to maximize adoption and customer satisfaction.

Own strategic post-sale relationships for cybersecurity SaaS customers, guiding onboarding, adoption, renewals, expansion, and value realization. Develop joint success plans, track KPIs and risks, lead QBRs and executive readouts, and partner with Sales, Technical Account Managers, Solutions Architects, and Product teams. Translate cloud security capabilities into measurable business outcomes, security improvements, and ROI while aligning customer executives and technical stakeholders.

The Senior Enterprise Customer Success Manager will lead initiatives to improve customer satisfaction and retention while ensuring clients derive maximum value from Workato's services. Responsibilities include managing key accounts and collaborating across teams to deliver exceptional customer experiences.

Lead a portfolio of mid-market to enterprise customers to drive adoption and expansion of the Moveworks AI Assistant on the ServiceNow platform. Act as trusted advisor to executives, translate business needs into integrated AI-workflow solutions, track success metrics, mitigate risks, and support renewals and expansions while influencing product roadmap.

Own end-to-end customer lifecycle for upmarket APAC accounts: lead implementations and onboarding, drive adoption and customer health, build strategic relationships, troubleshoot configurable product setups, and partner cross-functionally to realize long-term customer value.

Manage the full lifecycle for enterprise customers: onboarding, adoption, renewals, and expansion. Act as primary contact and technical consultant, drive product adoption, gather customer feedback, and implement repeatable processes to maximize customer value and business outcomes.

Manage low-touch onboarding, retention, renewals, and expansions for small global customers (APAC/Japan). Provide product adoption support, coordinate cross-functional teams, identify upsell opportunities, and maintain client communications to ensure value realization.

Own outcomes for a portfolio of RelativityOne subscription accounts by driving adoption, value realization, renewal readiness, and ROI documentation. Monitor health scores and adoption signals, proactively remediate risks, maintain Gainsight records, and collaborate with Sales and Adoption Services. Create scalable customer programs, including digital communications, trainings, and resources, while using AI tools to improve outreach, analyze usage patterns, and develop ROI narratives. Document experiments and contribute insights to customer success playbooks.

The Customer Success Manager will support customers by resolving issues, onboarding them to Canonical products, and collaborating with teams to enhance user experience.

Own a portfolio of strategic and enterprise customers, driving retention, margin, pricing, contract strategy, tenders, renewals, and negotiations. Build executive-level relationships across operations, procurement, finance, and supply chain. Analyze lane-level cost-to-serve, address margin leakage, lead strategic business reviews, resolve systemic issues, and mentor customer success managers. The role requires strong commercial ownership, analytical communication, and experience growing share of wallet while mitigating churn.

The Customer Success Manager will build client relationships, ensure technology adoption, and enhance service value while collaborating with teams to address customer needs and feedback.

Own strategic relationships with complex enterprise customers across Japan, driving retention, expansion, deployment success, adoption, and time-to-value. Lead executive QBRs, provide technical security guidance, identify expansion opportunities, manage renewal strategies, author implementation playbooks and SOWs, facilitate workshops, and represent customer feedback to product and engineering teams. Mentor junior CSMs and collaborate with sales, technical teams, and regional partners. Requires native-level Japanese, professional English, enterprise security expertise, and up to 30% travel.

Manage client relationships from onboarding through renewal, drive commercial growth and 20% upsell, develop strategic account plans and roadmaps, document client data in CRM, deliver insights and thought leadership, and collaborate cross-functionally to improve processes.

Manage a portfolio of enterprise customers, serving as their primary strategic contact and trusted advisor. Drive customer value, satisfaction, retention, and growth through success plans, business reviews, account health monitoring, product demonstrations, and issue resolution. Partner cross-functionally with Sales, Product, and Support, communicate feedback and feature requests, maintain customer intelligence in CRM and engagement platforms, and mentor junior team members.

Manage and grow enterprise client relationships in A2P messaging, ensuring exceptional service, renewals, and identifying growth opportunities.

Manage post-sale customer relationships for Objective Connect, driving product adoption, renewals and expansion. Understand customer workflows, run reviews, trainings and workshops, surface feedback to Product and Engineering, monitor customer health, and collaborate with Sales, Support and internal teams to ensure strong outcomes and growth.

Senior Strategic Customer Success Manager owning executive relationships and commercial health of high-value financial services accounts. Drive retention, expansion, and measurable business outcomes by translating FICO platform capabilities into credit-risk, fraud, and decisioning-led value. Lead cross-functional teams, manage renewals, forecast in Salesforce, and influence product and go-to-market strategy with domain expertise.

Manage Australian SaaS customer accounts throughout onboarding, adoption, renewal, retention, and expansion. Build trusted relationships with senior stakeholders, identify upsell and cross-sell opportunities, monitor customer health and product usage, develop advocacy initiatives, maintain CRM records, communicate customer insights internally, and support account planning. Interstate travel is required occasionally for client meetings, events, and conferences.

The Customer Success Manager will drive client success for mid-market and enterprise accounts, focusing on onboarding, retention, and ROI analysis while collaborating with internal teams to enhance service delivery.

The Enterprise Customer Success Manager at Canonical is responsible for onboarding customers, managing relationships, identifying growth opportunities, and collaborating with cross-functional teams to enhance customer satisfaction.

Own a portfolio of enterprise customers from onboarding through adoption, retention, renewal, and expansion. Build strategic relationships with legal, operations, and business stakeholders; guide workflow adoption; monitor account health; lead business reviews and complex issue resolution; identify growth opportunities; collect customer insights for product teams; and drive advocacy through success stories, reviews, and testimonials.

Lead strategic, consultative customer engagements to operationalise automation and AI at scale. Drive Success Planning, verified outcomes, executive alignment, adoption, renewals, expansion, and cross-functional orchestration while mentoring peers and shaping Customer Success operations across the ANZ region.

Lead post-sales activities for enterprise Dialpad customers: drive adoption, training, business reviews, escalation management, and cross-functional coordination to ensure retention, growth, and measurable value realization.

Own a portfolio of enterprise customers to drive retention, growth, and satisfaction. Act as trusted advisor, manage escalations, deliver business reviews, develop success plans, capture outcomes, coordinate cross-functional resources, mentor junior team members, and communicate customer feedback to Product.