Lead global IT service delivery and Enterprise Service Management (ESM), manage regional service teams, own ServiceNow, enforce SLAs/KPIs, implement QA and compliance frameworks, oversee incident/problem/request/knowledge processes, drive continuous improvement and automation, manage budgets and stakeholder reporting, and ensure regulatory validated system adherence.

Coordinate full recruitment lifecycle and HR administration: onboarding/offboarding, employee records, performance management support, reporting, payroll tracker updates, benefits/compensation support, policy counseling, and HR systems administration.

The Associate Project Manager assists in managing multi-country clinical trials, ensuring compliance, vendor oversight, and client communications under the Project Manager's guidance.