Leads go-to-market efforts for industrial AI solutions, partnering with sales, presales, R&D, and services teams to qualify opportunities, conduct discovery, design solutions, configure demonstrations, and build customer-specific proofs of concept. Engages executives and technical stakeholders, presents at events, advises on AI strategy, shapes customer GTM approaches, tracks industry trends, and influences product roadmap priorities through customer insights.

Own customer success for IFS enterprise software accounts by driving product adoption, value realization, satisfaction, renewals, service utilization, and executive relationships. Lead virtual delivery teams, steering committees, risk management, escalations, customer references, and Voice of Customer reporting. Collaborate with Sales, Support, R&D, delivery teams, and partners to identify expansion opportunities and ensure successful customer outcomes.