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Lead onboarding and implementation for new customers using finance procurement tools, ensuring successful product integration and customer satisfaction.

Lead onboarding and implementation for new enterprise customers, ensuring effective use of the product and managing ongoing project requirements. Collaborate with product teams and improve post-sales processes.

Own and manage marketing-sourced leads from campaigns, events, webinars, and content syndication. Develop leads through nurture campaigns, create opportunities for the revenue team, and act as a liaison between sales and marketing. Build product expertise, communicate Zip’s value to prospects, recommend go-to-market experiments, and support content and industry education. The role requires strong communication, organization, adaptability, analytical thinking, and goal orientation.

Serves as the highest technical escalation point for enterprise customers, diagnosing complex issues across integrations, workflows, APIs, identity systems, and customer environments. Reproduces and triages bugs, partners with Engineering and Product, improves escalation processes, strengthens documentation, and supports customer-facing teams. Uses logs, observability tools, payloads, and debugging utilities to resolve issues and identify systemic improvements.