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Leads a small autonomous engineering squad and owns end-to-end technical delivery for a product domain. Designs and builds scalable, reliable, secure SaaS applications using microservices and event-driven architectures. Makes architectural decisions, drives deployment and optimization, collaborates with product and design, promotes testing, CI/CD, observability, and secure coding, and mentors engineers through technical guidance and peer reviews.

The Director leads an international team that consults with prospects to design solutions for contact centers, focusing on AI and Digital environments, while overseeing Presales activities and coaching team members.

The Software Engineer will implement, configure and deliver AI solutions, focusing on integrations and conversational AI across the NICE CXone ecosystem, while ensuring quality and problem-solving in a collaborative environment.

Support sales by running discovery calls, technical deep dives, demos and POCs for AI and contact-center solutions; design recommended technical solutions, analyze requirements, provide technical guidance and training, and stay current on competitive landscape.

The role involves leading consulting engagements focused on business transformation and CX improvement through AI, ensuring compliance with regulatory standards, and managing client relationships.