Lead the product strategy and roadmap for an intelligent concierge and AI agent experience for hotel operators. Define task-level success metrics, quality evaluations, customer value, engagement, and commercial outcomes. Build and test AI-powered prototypes, conduct customer discovery, evaluate production evidence, and improve conversational workflows, permissions, explanations, and handoffs. Collaborate with product teams to create simple, useful experiences that increase adoption and repeat usage.

Own the end-to-end development of in-product AI agents for hotel commerce workflows. Define the agent roadmap, customer journeys, success metrics, quality evaluations, prototypes, rollout, and adoption strategy. Conduct customer discovery and interaction testing, connect AI experiences to commercial outcomes, and improve task success through production evidence. The role requires hands-on prototyping, collaboration with technical partners, and experience taking customer-facing AI products from prototype to real-user adoption.

Own the product-led growth strategy across acquisition, onboarding, activation, conversion, retention, and expansion. Lead cross-functional teams, set growth priorities and investment decisions, analyze data, prototype AI-powered experiences, and run experiments that improve customer adoption and retained revenue. Coach growth practitioners while partnering with Product, Engineering, Design, Data, Marketing, Sales, and AI leadership to deliver measurable commercial outcomes.