Leads complex workforce and work design engagements from diagnosis through future-state recommendations. Partners with business and HR leaders to assess how AI, technology, and strategic change affect work, roles, skills, and workforce needs. Applies work design methodologies, translates data into executive insights, facilitates stakeholder alignment, challenges assumptions, and connects workforce effectiveness with workforce planning, career architecture, transformation, and organisational priorities.

Lead end-to-end product design for fraud and scam detection platforms, investigative workflows, data-rich systems, and operational tools. Conduct discovery, research, workshops, prototyping, and service design; translate complex requirements into intuitive solutions; collaborate with product, engineering, architecture, risk, and operations teams; support integrations and data mapping; and measure outcomes through qualitative and quantitative insights.

CommBank is seeking Indigenous job seekers for various roles across its sectors, offering traineeships, internships, and direct employment opportunities with support from an Indigenous Careers team.