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As a Team Leader in the complaints department, you will oversee the resolution of member complaints in a financial services context. You'll manage both simple and complex complaints, influence process improvements, and deliver fair outcomes while providing insights to prevent future issues. Your role involves leading a team focused on exceptional customer service and effective negotiation.

The Dispute Resolution Specialist will manage the end-to-end complaint handling process for superannuation complaints, ensuring fair outcomes and influencing improvements in customer experience. Key responsibilities include effective decision-making, exceptional negotiation, and collaboration within the team.