First-line technical support for lending products: respond to tickets, diagnose production issues across apps, databases and APIs, coordinate incident response, triage to engineering, and build runbooks and automation to reduce recurring support.

The Business Analyst will improve workflows in loan applications, collaborate with stakeholders to enhance processes, and support operational efficiency.

Own and evolve the end-to-end origination platform for multiple lending channels. Define platform roadmap, drive architecture and scalability decisions, translate operational and regulatory needs into product capabilities, deliver customer portals and internal tooling, and ensure reusable, platform-first solutions across the organisation.