Run and improve an AI-driven product OS: design agent workflows and prompts, set UI quality standards, write clear specs, prioritise with revenue in mind, own backlog and delivery, measure adoption, and stay close to customers.

Provide senior technical implementation and solution design for complex ShiftCare customers: analyze workflows, advise on configuration, rostering, billing, claiming, reporting, compliance and integrations; support pre-sales, handovers, product enhancement input, create playbooks, and train internal teams to reduce delivery risk and improve implementation quality.