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Manage a portfolio of schools as a strategic customer success advisor. Lead implementations, training, product adoption, success planning, executive business reviews, renewals, and expansion opportunities. Build trusted relationships with school stakeholders, identify risks, use adoption data to demonstrate value, and represent customer needs internally to improve products and services.

Coordinates daily office operations, including visitors, facilities, supplies, couriers, company vehicles, and supplier relationships. Provides calendar, meeting, travel, expense, document, and administrative support to senior leaders. Organizes internal events, catering, team activities, and office culture initiatives while partnering with People & Talent. Requires strong organization, communication, discretion, attention to detail, and proactive follow-through.

Identify and evaluate product opportunities across Compass’s school management platform. Conduct customer discovery, assess commercial viability, build business cases, and create prototypes using Figma and AI-assisted design tools. Present recommendations to executives, hand concepts to product teams, and advise during early development. The role combines product strategy, design judgment, financial modeling, experimentation, and cross-functional collaboration.

Owns white-glove customer success for strategic private school clients. Responsibilities include account management, complex implementations, training, product adoption, demonstrations, consultative recommendations, expansion opportunities, escalation management, stakeholder communication, and mentoring Customer Success team members. The role requires strong education or EdTech experience, senior client advisory skills, commercial acumen, AI fluency, and the ability to independently drive outcomes.