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Designs and operates scalable hybrid infrastructure across VMware and Azure. Builds Infrastructure as Code with Terraform, develops CI/CD pipelines, manages platform automation and configuration tooling, and supports secure, reliable production environments. The role contributes to platform architecture, DevSecOps practices, technology evaluation, and enterprise standards while collaborating in Agile teams.

Owns the enterprise telephony and collaboration service end to end, including Cisco Webex Calling and Microsoft Teams integration. Responsibilities include service governance, reliability, performance, security, incident troubleshooting, continuous improvement, and alignment with business needs. The role manages managed service providers, carriers, vendors, and internal technology teams while applying ITIL processes. Strong expertise is required in CUBE/vCUBE, SIP, PSTN, Direct Routing, SBCs, networking, and voice-quality troubleshooting.

Lead the planning and execution of a portfolio of IT-enabled business change initiatives across infrastructure, security, data management, and business applications. Provide strategic direction, portfolio oversight, governance, and accountability for complex projects and transformation programs. Manage executives, senior stakeholders, and assigned Project Managers, including performance management and career development. The role is a two-year fixed-term salaried contract in a hybrid work environment.

Lead adoption of ServiceNow Knowledge Management by embedding knowledge practices into workflows, improving content discoverability, monitoring usage metrics, and driving continuous improvement. Create visual guides, walkthroughs, videos, training, onboarding, and awareness campaigns. Collaborate with project teams, content owners, communications, and platform stakeholders to capture, maintain, and share critical knowledge while supporting accessibility and organisational standards.

Lead analysis of systemic risks, vulnerabilities, and resilience across Australia’s financial system. The role develops recommendations on financial institution resilience and crisis preparedness, prepares briefings for senior executives, analyzes links across the financial system, contributes to climate-related financial stability analysis, leads projects, and coaches junior staff. Collaboration occurs with the Reserve Bank, APRA, and other public sector agencies.

Manage the end-to-end Problem Management lifecycle, investigate recurring technology issues, conduct root cause analysis, drive corrective actions, reduce problem backlogs, and improve service resilience. Develop ServiceNow reports, dashboards, and analytics while coordinating technology teams, service owners, change managers, and senior stakeholders. Apply structured methodologies such as 8D to strengthen governance, identify systemic risks, and prevent recurring incidents.

Administer and maintain the enterprise ServiceNow platform: monitor health and performance, manage users/roles/security, configure workflows/business rules/forms/UI policies, resolve incidents and defects, support upgrades/patches/releases, ensure compliance and platform stability, and collaborate with analysts, developers and vendors to drive continuous improvement.

Oversee assessment, negotiation, acquisition, licensing, renewal, payment, and lifecycle management of data and information subscriptions. Consult with stakeholders, manage vendors and contracts, develop expenditure and usage reports, advise on copyright and compliance, support subscription trials and risk management, and contribute to current-awareness services and professional networks.

Coordinates project administration and support for large-scale IT infrastructure and workplace transformation programs. Maintains project repositories, governance reporting, work plans, schedules, estimates, and resource plans. Supports risk and issue mitigation, procurement activities, and adherence to project management frameworks. Works across functions with program managers and senior stakeholders while managing multiple projects and ensuring delivery within agreed timelines.

Maintains and improves the Technology Plan, portfolio information, governance processes, and executive reporting. The role gathers and validates data from technology stakeholders, manages Jira portfolio information, develops dashboards and presentations, coordinates governance forums, tracks risks and dependencies, analyzes performance trends, and drives process improvement and automation across the IT department.