Serve as the cybersecurity sales engineering subject matter expert for Australia and New Zealand. Lead product demonstrations, trials, technical discovery, webinars, and partner presentations. Advise MSP customers on cybersecurity technologies, regulatory frameworks, privacy laws, and compliance goals. Collaborate with Sales, Marketing, Product, Engineering, and Support, provide customer insights for roadmap development, and independently manage multiple engagements. The role requires regional travel of approximately 30–40%, including interstate and trans-Tasman travel.

Provide escalated endpoint and SaaS support, manage onboarding/offboarding and device provisioning, administer MDM and identity systems, build automation and scripts, maintain operational playbooks, log incidents in Jira Service Management, and serve as an escalation point while improving processes.