Lead global account management to drive customer retention, upsell, and adoption. Build and coach a high-performing team, develop account strategy and segmentation, forecast revenue, manage renewals and escalations, and partner cross-functionally to improve customer outcomes.

Manage end-to-end global accounts receivable, tax compliance (BAS, VAT, GST, superannuation), month-end close, reconciliations, credit control, financial analysis, process improvements, system upgrades (Sage Accpac, Power BI), treasury support, audit preparation, and mentor finance team members.