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Support operational integrity and availability of AP+ payment systems by analysing operational data, managing incidents, onboarding members, resolving issues with stakeholders, maintaining documentation, and driving continuous improvement and compliance.

Provide 24/7 application support for mission-critical payment platforms: monitor production, investigate and resolve incidents, manage changes and releases, partner with engineers and vendors, improve observability and automation, support deployments and operational readiness, and maintain operational documentation to enhance service reliability.

Manage and improve IT service management across Incident, Problem, and Change Management. Investigate recurring and high-impact incidents, identify root causes, coordinate remediation, monitor service performance and service levels, maintain service information and catalogues, and drive continuous improvement across technology teams. The role focuses on restoring services quickly, reducing risk, preventing recurring issues, and improving service reliability and operational effectiveness.

Lead development and maintenance of risk reports, dashboards and metrics; act as SME for enterprise risk reporting tools; analyze risk data to identify trends and control weaknesses; produce executive-level insights; partner with stakeholders to meet governance and regulatory needs; drive data quality, system enhancements and continuous improvement in reporting processes.

Lead development and continual improvement of AP+ enterprise risk framework, policies, appetite and metrics. Drive risk culture, embed risk practices via stakeholder engagement, workshops and training. Advise senior leaders on governance and strategy, measure policy effectiveness, manage approvals, monitor regulatory trends, and deliver strategic reports to executive forums.

Design and evolve secure, scalable enterprise data architectures on modern platforms (AWS, Snowflake). Lead data modelling, integration and governance, enable analytics/AI, provide technical leadership and partner with business and technology teams to create data products and standards.

Design, configure and maintain ServiceNow applications, workflows and integrations to improve IT service delivery. Deliver controlled releases, ensure platform stability, monitor health, troubleshoot issues, and partner with stakeholders to translate requirements into scalable, user-focused ServiceNow solutions while championing governance, security and accessibility.

The Risk in Change Manager leads risk assessments for key initiatives, advises on risk impacts, enhances risk processes, and supports regulatory engagement.

Lead end-to-end customer onboarding, transition and hypercare for AP+ products. Coordinate customers, schemes, internal teams and third parties to deliver compliant, timely onboarding, manage risks and issues, ensure operational readiness and handover to BAU, and drive continuous improvement in processes and customer outcomes.