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Manages APAC Deal Desk operations, partnering with Sales, Finance, Legal, Billing, Revenue, Collections, and GTM Operations to structure, price, review, approve, and accurately book deals. The role supports quote-to-cash workflows, policy compliance, revenue accuracy, month-end close, audits, sales enablement, process improvement, analytics, and scalable frameworks across subscription and usage-based business models.

Serve as the final technical authority for platform behavior: investigate deep escalations, validate pre-release behavior, detect systemic incidents, drive root-cause analysis during Sev1/Sev2 events, advise Product and Engineering, build diagnostic tooling and test frameworks, mentor specialists, and support global follow-the-sun coverage.

Coordinate and quality-check outsourced multi-country payroll across APAC, manage vendor relationships, validate reconciliations, ensure compliance and documentation, improve processes and automation, and manage HRIS payroll inputs (HiBob).

Own end-to-end resolution of enterprise and strategic customer issues for Legora's AI-native legal workspace. Develop deep product expertise across platform components, communicate technical guidance to demanding legal users, escalate with complete diagnostics, and drive product and process improvements through cross-functional collaboration. Maintain enterprise-grade handoffs across global teams.

Support post-sale customer experience for legal teams: onboard clients, design and execute adoption/change management plans, manage stakeholder relationships, run success plans and training, coordinate cross-functional teams, and surface client feedback to drive product improvements and ROI.

Lead end-to-end technical implementations for Legora's AI-native platform, managing integrations (SSO, DMS, APIs), documentation, testing, and go-live. Act as technical point of contact during rollout and post-rollout support, coordinate cross-functional teams, deliver technical training, and relay implementation insights to product and engineering to improve future deployments.

Serve as a client-facing legal-product specialist partnering with top law firms to run pilots, onboard teams, deliver product demos and training, gather user insights to inform roadmap, build scalable playbooks, and advise on AI-driven legal workflow improvements.

Run outbound prospecting across email, LinkedIn and phone to open and qualify opportunities. Nurture leads, log activity in Salesforce, align with AEs and Marketing, support events, and surface market insights.

Lead end-to-end talent acquisition for APAC GTM and some corporate roles. Partner with senior leaders to define hire profiles and strategy, build proactive pipelines, run data-informed hiring processes, and deliver excellent candidate experience while shaping Talent programs, tools, and processes.

Serve as the primary technical advisor and escalation lead for strategic legal AI accounts. Own technical health, incident response (Sev1/Sev2), account blueprints (data, integrations, security), drive adoption through enablement, define escalation and account-health frameworks, and partner with CSMs and platform teams to align technical outcomes with business goals.