Owns strategy, roadmaps, discovery, delivery, optimization, and lifecycle management for customer-facing mobile and web products. Leads research, journey mapping, prototyping, requirements, integrations, releases, analytics, and cross-functional collaboration across digital, retail, veterinary, and service experiences. The role improves onboarding, commerce, booking, loyalty, pet profiles, account management, and self-service while ensuring accessibility, privacy, security, performance, and measurable customer and business outcomes.

As an ESG Analyst, you will collect, validate, and analyze ESG data, ensuring accurate reporting and compliance with environmental regulations while identifying opportunities for improvement.