Manage a portfolio of national and enterprise accounts to drive revenue, retention and contracted service delivery. Build senior relationships, develop strategic account plans, negotiate contracts and tenders, identify upsell opportunities, coordinate cross-functional teams, ensure accurate forecasting and CRM records, and support proposals and implementation of customer initiatives.

Execute and optimise website content, SEO, SEM, paid media and digital campaigns across channels. Manage CMS, landing pages, on-site promotions and digital assets. Monitor performance with analytics to identify optimisation opportunities. Collaborate with product/UX teams to implement website improvements. Support email marketing, marketing personalisation, CRM and campaign deployments while ensuring alignment with brand and customer journey best practices.