Top Technology Jobs & Startup Jobs in Sydney

Serve as a Board-appointed Sessional Ombudsman resolving complex investment and advice disputes on a flexible, per-engagement basis. Apply legal and sector expertise to analyze complaints, make fair and timely decisions, explain outcomes clearly to firms and complainants, engage with industry and consumer stakeholders, and coach junior staff. The role requires strong judgment, communication, resilience, and experience in financial services, tribunals, dispute resolution schemes, regulatory agencies, related businesses, or private practice.

Leads AFCA’s national Systemic Issues function, setting strategy, driving transformation, strengthening governance and risk frameworks, and identifying emerging consumer and financial-services issues. Builds high-performing teams, advises executives, engages regulators and industry stakeholders, and uses systemic insights and data to improve industry outcomes and prevent consumer harm.

Assess and improve information security and information management capabilities for AFCA’s new scams dispute resolution framework. The role develops security uplift roadmaps, secure information-handling and classification practices, access controls, lifecycle management, assurance activities, procedures, reports, and staff awareness. It collaborates with privacy, data governance, records management, technology, legal, and risk teams while supporting audits and handling sensitive information.

Lead and coach insurance ombudsman teams, ensuring fair, independent, and consistent dispute-resolution decisions. Manage complex case escalations, contribute to strategic planning, workforce and budget decisions, improve policies and processes, and influence insurance industry standards. Represent AFCA with financial firms, industry bodies, consumer groups, and media while collaborating on systemic insurance issues and regulatory trends.

Leads and supports investment and advice complaint resolution at AFCA. The role mentors decision-makers, manages complex escalated cases, ensures fair and consistent decisions, contributes to strategy and policy, improves workflows, oversees resources, and engages with industry, members, and consumer groups. It requires legal expertise, strong analytical and drafting skills, stakeholder engagement, autonomy, and the ability to manage competing priorities.

Manage complex life insurance complaints for a financial ombudsman, investigating issues, gathering information, negotiating resolutions, and preparing preliminary assessments and written decisions. Apply legislation, industry codes, legal principles, and AFCA fairness criteria. Lead challenging multi-issue cases, communicate complex matters in plain English, collaborate across teams, support operational improvements, and contribute to project delivery.

Make independent, fair, and timely decisions on standard and complex scam complaints, individually or on panels, under AFCA rules and fairness principles. Provide professional leadership, coach adjudicators and case workers, and engage financial, telecommunications, digital platform, industry, and consumer stakeholders to improve standards. This Board-appointed role requires senior legal expertise, strong analytical and communication skills, resilience, empathy, and significant experience in consumer dispute resolution.

Lead AFCA’s scams dispute resolution team, providing legal and technical guidance, coaching decision-makers, managing workflows and outcomes, and supporting fair, consistent consumer decisions. Shape portfolio plans, improve policies and procedures, manage resources, influence financial services, telecommunications, and digital platform stakeholders, and contribute to stronger industry standards. This Board-appointed role requires senior legal expertise, leadership, resilience, and significant consumer resolution experience.

Resolve standard and complex investments and advice disputes under AFCA rules and fairness principles, independently or on panels. Provide technical leadership, coach and mentor staff, shape dispute-resolution approaches, represent AFCA with industry, regulators, government, consumer groups and media, and explain complex decisions clearly. The role requires senior legal expertise and substantial knowledge of financial planning, stockbroking, managed funds, cryptocurrency or derivatives.