Leads Customer Success across ANZ, owning net revenue retention, churn reduction, renewals, cross-sell, and upsell. Transforms the function into a scalable, proactive, data-led operation through health scoring, churn prediction, playbooks, and consistent operating rhythms. Manages strategic accounts, partners with Sales, engages senior stakeholders, and leads, coaches, and develops a high-performing team while improving the post-sale customer experience.