Leads Opal HealthCare’s customer engagement technology portfolio, including Salesforce, marketing technologies, website integrations, and AI capabilities. Owns platform strategy, roadmap, architecture, Salesforce engineering delivery, DevOps, governance, security, reliability, and continuous improvement. Manages developers, analysts, and administrators while partnering with business, admissions, communications, operations, ICT, data, and automation teams to improve resident and family experiences, occupancy growth, productivity, and operational outcomes.

Lead Opal HealthCare’s digital engagement strategy across websites, marketing automation, social media, online reputation, and customer journeys. Manage lifecycle and always-on campaigns using Marketo Engage, drive SEO, attribution, testing, and optimisation, and partner with Technology on the marketing technology ecosystem. Oversee brand voice across digital touchpoints while leading and developing a Marketing Automation Specialist and Digital Channel Coordinator.

Partners with leaders across NSW care communities on performance, engagement, employee relations, investigations, industrial relations, compliance, training, and organisational change. Coaches managers, resolves workplace complaints, analyses HR data, manages industrial claims, and supports remuneration and enterprise agreement compliance. This is a 12-month fixed-term parental leave contract with possible extension.