Lead people-focused change management for technology platform enhancements, releases, and initiatives. Assess impacts, readiness, risks, and adoption; develop communications, engagement, learning, and support activities; and partner with platform, delivery, and business stakeholders. Coordinate overlapping changes, coach stakeholders, improve change practices, and use Jira and Confluence to support collaboration and visibility across a complex banking environment.

Develops new business opportunities and strengthens the bank’s presence across Brisbane, Toowoomba, and the Gold Coast. The role builds relationships with referral partners, local businesses, community organisations, and industry networks; supports customer acquisition and regional growth; coordinates community and networking events; provides market insights; and coaches retail employees and leaders on business development. Regular travel throughout the region is required.

Leads the Talent Acquisition function, develops recruitment and workforce strategies, and manages a high-performing team. Partners with senior leaders on workforce planning, talent attraction, employer branding, recruitment performance, analytics, onboarding, compliance, and process improvement. The role drives operational excellence, technology-enabled innovation, candidate experience, diversity outcomes, and alignment between talent initiatives and organisational objectives.