Manage personal injury and property liability claims from lodgement through settlement. Responsibilities include assessing coverage, liability, and claim quantum; investigating complex claims; providing technical advice; managing escalations and complaints; participating in client reviews; and building relationships with clients, solicitors, brokers, and service providers. The role requires strong claims-handling knowledge, analytical judgment, organization, and autonomy.

Provide front-line administrative support: answer calls and emails, assist clients during claims, manage inboxes and diaries, prepare reports, and support daily team operations.