Leads and develops Technical Account Managers while owning portfolio retention, renewal readiness, expansion, adoption, and delivery quality. Coaches teams on technical solutions, executive engagement, AI agents, workflow automation, and integrations. Establishes scalable playbooks, operating rhythms, partner handoffs, and escalation processes. Collaborates with Sales, Product, Support, Services, CX Operations, and partners to improve customer outcomes and delivery efficiency.

Accelerate partner-sourced and partner-influenced revenue across APAC through technical enablement, co-selling, solution design, demonstrations, AI transformation workshops, and partner certification. Lead enterprise pre-sales from discovery through proof of concept and handoff, support strategic direct opportunities, recruit and develop partners, and coordinate with internal teams on integrations, RFPs, professional services, and customer success. The role requires building scalable enablement programs, managing reseller workflows, and traveling up to 50% from Sydney.