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Supports APJ sales operations through forecasting, territory and resource planning, data management, reporting, and performance insights. Partners with sales leadership and cross-functional teams to improve processes, systems, deal effectiveness, and revenue optimization. Manages adoption of operational tools, reporting systems, and sales processes while identifying improvement opportunities through data and root-cause analysis. Requires strong commercial acumen, communication, organizational skills, and experience with Salesforce and business intelligence tools.

Conduct outbound and inbound prospecting through phone, email, and LinkedIn; research accounts; identify cybersecurity needs; educate prospects; qualify opportunities; book meetings for account executives; maintain Salesforce records; analyze outreach performance; collaborate with marketing, partners, and sales teams; and develop expertise in cybersecurity, AI, and professional selling.

Provide broad HR support across the JAPAC employee lifecycle, partnering with HRBPs and centers of excellence on talent management, employee relations, performance management, engagement, compensation, benefits, compliance, reporting, and offboarding. Advise employees, support performance improvement processes, analyze HR data, maintain policies, and use AI tools to improve HR workflows and decision-making.

The role involves ensuring the reliability and scalability of the NG-SIEM platform by developing monitoring and scaling solutions, managing incidents, and improving platform health. Collaboration with teams for capacity planning and automation is key.

Operate and scale the NG-SIEM Serverless Cell Platform: monitor and maintain LogScale cells, respond to incidents/on-call, perform upgrades, capacity planning, build automation and Go microservices to enable self-healing, and collaborate with product and support teams.

Lead and grow the Enterprise Sales Engineering team, own technical sales strategy and campaign execution across the territory, coordinate technical resources for customers, drive technical evaluations to a documented win, represent CrowdStrike publicly, partner closely with sales, and develop team capability and enablement.

Provides technical support for CrowdStrike customers globally, with a focus on Korean-speaking enterprise customers in the Asia-Pacific region. Responsibilities include troubleshooting application and operating-system issues, identifying root causes, resolving escalations, collaborating with engineering and product teams, creating knowledge articles, and supporting customers across scheduled shifts and holidays. The role requires strong bilingual communication, technical debugging expertise, customer focus, and familiarity with cybersecurity, cloud, identity, SIEM, or related technologies.

Assess customers’ Falcon environments, identify security misalignments, recommend remediation, and guide customers toward improved security posture. The role documents and resolves issues within SLAs, produces service reports, coordinates troubleshooting with support and internal teams, and maintains customer satisfaction. Candidates need cybersecurity experience, strong customer communication, Windows/Linux/macOS knowledge, and threat detection or incident response expertise.