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Supports APAC business development and customer onboarding for Mirakl Connect. Responsibilities include prospect research, outbound and inbound lead qualification, meeting booking, customer account configuration, onboarding sessions, user training, troubleshooting, seller enablement, Salesforce record management, SLA and conversion tracking, and feedback to improve customer experience and onboarding processes.

Build prospect pipelines by researching enterprise businesses, identifying decision-makers, crafting targeted messaging, and generating engagement. Partner with Enterprise Account Executives on opportunity prioritization and prospecting strategies. Share outbound best practices, use AI to improve efficiency and commercial insight, and develop foundational skills for progression into sales or other departments.

Own enterprise sales strategy and the full sales cycle for Mirakl’s marketplace platform. Identify new enterprise clients, build executive relationships, exceed revenue targets, and drive growth through new logos, upselling, and cross-selling. Navigate complex technical, legal, and financial sales processes while selling to Fortune 500 retailers and B2B organizations. Travel as needed and contribute to Mirakl’s market presence.

Own the full sales cycle for SMB clients across Australia, New Zealand, and Southeast Asia. Responsibilities include prospecting, qualifying, presenting solutions, negotiating, closing deals, managing pipelines, meeting revenue targets, and partnering with onboarding, customer success, and product teams. The role also requires developing SMB market expertise, advising prospects on Mirakl Connect’s Channel Management solution, tracking performance metrics, and providing market insights to improve go-to-market strategies.

Lead and develop an APAC customer success team while managing strategic enterprise relationships across Australia, New Zealand, and Southeast Asia. Advise C-suite stakeholders on marketplace strategy, adoption, change management, and growth. Deliver business cases, workshops, analytics, presentations, and executive business reviews. Partner with Sales, Account Management, and Product teams to drive customer value and marketplace performance. Represent Mirakl at selected external events and travel regionally as needed.