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The Strategic Customer Success Manager at PagerDuty fosters executive-level relationships, guides customer adoption of products, communicates changes, and manages risk to drive business success in a B2B SaaS environment.

The role involves account management, new business acquisition, strategic account development, and effective sales execution to drive revenue growth.

As a Professional Services Consultant, lead implementations, manage customer engagements, and develop integration methodologies to enhance customer experiences with PagerDuty's platform.

Lead and evolve the Customer Success organization for Asia Pacific and Japan, driving revenue growth and adoption of technology while managing teams and enhancing customer relationships.