As a Product Support Engineer III at Zscaler, you will troubleshoot complex security and networking issues, assist customers and engineering teams, document incidents, develop training programs, and mentor fellow engineers while fostering a collaborative environment. You will also contribute to product improvements based on customer feedback.

The Product Support Engineer II will provide second-line support to diagnose and debug security/network problems, assist customers with troubleshooting, document resolutions, and mentor other engineers. They will work closely with Engineering to understand product direction and contribute to improvements across the product lifecycle.

The Manager of Technical Account Management at Zscaler will lead and develop a team of Technical Account Managers, ensuring they meet operational goals and support customer engagements. Responsibilities include hiring, coaching, resolving technical issues, and collaborating with support and engineering teams to enhance customer success through best practices in Zscaler product implementation.