Top Technology Jobs & Startup Jobs in Sydney

As a Customer Success Associate, you will manage customer relationships, ensure successful product adoption, and identify growth opportunities for a high volume of accounts.

Investigate complex customer escalations involving Real User Monitoring, sessions, telemetry gaps, SDK behavior, tagging, sampling, and performance metrics. Lead technical calls, reproduce customer environments, troubleshoot logs and runtime behavior, mentor support engineers, conduct enablement sessions, and collaborate with Product and Engineering to improve Datadog’s platform, tooling, documentation, and roadmap.

Own and grow a territory selling Datadog to State, Local, and Education organizations. Prospect, build pipeline, manage relationships, negotiate pricing and terms, and close enterprise deals while ensuring forecasting accuracy and expanding account penetration. Role involves regular travel to client sites.

The Partner Solutions Architect supports technical initiatives with partners, manages onboarding, training, and drives solutions to enhance partner success and adoption of Datadog features.

As an Account Executive, manage the full sales cycle to acquire new customers, primarily through outbound efforts, while collaborating with internal teams.

Lead and resolve billing, usage metering, and cloud cost escalations by diagnosing metering discrepancies, usage spikes, billing anomalies, and quota enforcement. Collaborate with Product, Engineering, and Finance to escalate bugs and improve visibility; create tooling, playbooks, and training to enable global teams; communicate cost impact to stakeholders and surface customer feedback to influence product roadmap.

Prospect and qualify leads through outbound outreach (cold calling and emailing), schedule discovery meetings, develop acquisition strategies, collaborate cross-functionally, and follow established sales methodology to support Datadog's cloud and observability sales growth.

Lead and mentor Technical Escalation Engineers, ensuring project success and enhancing customer experience. Collaborate with leadership to implement operational improvements and drive cross-functional alignment. Focus on strategy, coaching, and refining escalation workflows.